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Boei, a user-friendly software, has proven to be an effective tool for improving customer communication and enhancing user experiences. …
Overview
What is Boei?
Boei is a lead generation and customer support tool offered by the vendor, Boei. According to the vendor, it aims to help businesses convert website visitors into leads and improve customer engagement. It provides a user-friendly widget with various communication channels, such as contact forms, live...
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Product Details
- About
- Tech Details
What is Boei?
Boei is a lead generation and customer support tool offered by the vendor, Boei. According to the vendor, it aims to help businesses convert website visitors into leads and improve customer engagement. It provides a user-friendly widget with various communication channels, such as contact forms, live chat, and WhatsApp. Boei is suitable for businesses of all sizes, from small startups to large enterprises, and is commonly used in professions and industries including e-commerce, advice, coaching, retail, and technology.
Key Features
Lead Magnet Widget: According to the vendor, Boei offers a customizable lead widget that allows businesses to convert website visitors into leads. It provides various communication channels, such as contact forms, live chat, and WhatsApp.
Multi-language Support: Boei supports multiple languages, enabling businesses to provide a seamless experience to customers from different regions and language preferences. The vendor states that all text displayed in the lead widget can be easily adjusted and translated to cater to the target audience.
Optimized Performance: The vendor claims that Boei's lightweight script ensures it doesn't impact the loading speed of the website. With a file size of only 10KB, it is significantly smaller than regular chat scripts, aiming to provide a fast and smooth user experience.
Built-in Analytics: Boei offers built-in analytics that provide insights into lead generation and customer interactions. According to the vendor, businesses can track the performance of the lead widget, monitor the number of leads generated, and identify the most effective channels and strategies.
Privacy-Friendly: The vendor emphasizes that Boei prioritizes user privacy and complies with GDPR and other privacy regulations. It does not track or collect personal data from customers, aiming to provide a privacy-friendly experience for both businesses and website visitors.
Boei Features
- Supported: Reporting/Analytics
- Supported: Feedback Management
- Supported: Communication Management
- Supported: Live Chat
Boei Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Boei, a user-friendly software, has proven to be an effective tool for improving customer communication and enhancing user experiences. Users have found it easy to implement and continue to see improvements in their websites. Boei offers multiple communication options, such as contact forms, live chats, and social media channels, making it convenient for customers to get in touch.
One of the standout features of Boei is its lightweight nature, which does not impact website speed. This makes it particularly suitable for small corporate websites. Users appreciate the level of support they receive from the Boei team and have noted the company's receptiveness to feedback. The software allows for simple customization, enabling users to capture visitors through various communication channels in a unified manner.
The widget provided by Boei has garnered positive feedback from users as it allows visitors to contact them through their preferred channels, including contact forms, phone calls, WhatsApp, and messenger. This flexibility helps maintain relationships with ordinary visitors and results in better communication channels and overall user experiences. Additionally, users have found that Boei has a negligible impact on page speed while effectively converting website visitors into warm leads.
Managing Boei is described as easy compared to other platforms, with its compact and accessible display of contacts being appreciated by users. Furthermore, Boei has been praised as a time-saving solution when integrating various social media chat options into websites. The team behind Boei has also received positive reviews for their responsiveness and willingness to integrate new features based on user requests.
Overall, Boei has proven to be a valuable asset for businesses seeking improved customer communication and enhanced user experiences without compromising website performance. Its ease of use, customization options, and efficient lead conversion capabilities make it a popular choice among users.
Ease of Use and Setup: Users have found Boei to be incredibly user-friendly, with many stating that it is easy to set up and configure the chat widget. In fact, some users mentioned that they were able to complete the setup process within minutes by simply adding a JS script to their website's header.
Customization Options: The customization options in Boei have received high praise from users. They appreciate the ability to easily customize the chat widget to match their website's design and branding. Additionally, some users mentioned that they were able to further customize the widget using CSS.
Variety of Communication Channels: Users are impressed with the variety of communication channels offered by Boei. They mention that it supports popular messaging platforms such as WhatsApp, Messenger, and Telegram, as well as email and phone. This wide range of options allows visitors to choose their preferred method of communication.
User Interface: Some users have expressed dissatisfaction with the user interface of Boei, stating that it could be improved and offering more design options. Multiple reviewers have mentioned the need for a better UI experience.
Lack of Integrations: Several users have mentioned their desire for native integrations, APIs, and webhooks in Boei. They feel that these features would enable seamless data transfer to other apps and enhance the software's functionality.
Limited Customization Options: Users have criticized the default logos and logo designs in Boei, suggesting that they lack customization options. They believe that more flexibility in designing logos would allow them to create unique branding for their websites.