Brightpearl by Sage Reviews and Ratings

Rating: 8.2 out of 10

Score

8.2 out of 10

Community insights

TrustRadius Insights for Brightpearl by Sage are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Positive Pros:

User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.

Reviews

160 Reviews

Brightpearl by Sage Review.

Rating: 7 out of 10

September 7, 2025

Use Cases and Deployment Scope

We use Brightpearl by Sage to manage order processing and fulfilment across our three e-commerce sites. Some orders are fulfilled via dropship, while the rest are shipped directly from our warehouse using the Warewolf and Shiptheory integrations.

Before Brightpearl, we were using disconnected systems, manual workflows, and endless spreadsheets. This made it challenging—and time-consuming—to obtain accurate data for reporting.

Since implementing Brightpearl, we’ve been able to streamline and automate key processes and improve accuracy. Having a complete audit trail of every transaction has also given us greater visibility and confidence in our operations.

Pros

Flexible customisation.
Sales order automation.

Cons

Automation is limited to sales order triggers only. It would be great if we could also set up automations relating to customers, purchases, credits, inventory, etc.

Likelihood to Recommend

Brightpearl is well-suited to web-based orders that need little interaction from humans. With the right set-up, orders can be automated so that the first person who interacts with them is a member of the warehouse team picking the products. It's a huge time-saver. It's less well-suited to manual orders that start out as quotes. It's not possible to set up multi-option quotes, which is a really common scenario for us, so our quotes are still sent manually outside the system.

Isobel Sandbach

Business and Data Analyst in Information Technology at Workplace Interiors Co. (51-200 employees)

Vetted Review

1 year of experience

Brightpearl by Sage is great!

Rating: 10 out of 10

March 28, 2024

Use Cases and Deployment Scope

We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We have 10 stores and sell on various marketplaces. Brightpearl by Sage has made all our workflows more efficient; freeing up time for tasks previously put aside.

Pros

The Training is very in-depth.
The set up is easy.
James and the team are great.

Cons

The product upload isn't very user friendly. The deletion of options if not all options are listed, for example.
Why the products, suppliers, customers etc unique identifiers are email addresses and names and not SKU's or Account numbers makes everything more difficult, especially when uploading data.
Category mapping using an import is a nightmare. Only being able to do 1 category at a time is pretty ridiculous for such a complex system.

Likelihood to Recommend

If you are wanting to streamline your processes Brightpearl by Sage is the system for you.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

1 year of experience

Easy to use software

Rating: 10 out of 10

July 27, 2023

Use Cases and Deployment Scope

As a small business owner, we can confidently say that Inventory Planner has been an absolute game changer for our operations. Its ease of use and powerful features make it an essential tool in managing our inventory effectively. The integration with our e-commerce platform and softwares is seamless, streamlining our entire inventory management process. It has saved us countless hours of manual work, enabling us to focus on other important aspects of our business.

Pros

The integration with our e-commerce platform and softwares is seamless
The forecasting system is really good
The customer support at Inventory Planner is outstanding. They are there to help you out at each step

Cons

It's difficult to understand the software at first glance
It gets slow sometimes
Rest it's all good

Likelihood to Recommend

I think it's well suited for the forecasting and warehouses integrations

Tanmeet Kapoor

Business Analyst in Marketing at Maxcolor (11-50 employees)

Vetted Review

2 years of experience

There was a Brightpearl by Sage-shaped Hole in my Business!

Rating: 10 out of 10

Incentivized

June 23, 2023

Use Cases and Deployment Scope

Since we have multiple e-commerce stores, both native and online marketplaces, it's next to impossible to manage them all without a central dashboard where I can view inventory, sales, analytics, and other data in one place. Brightpearl by Sage is that central dashboard, providing a one-stop shop, so to speak, for me and my staff when dealing with the day-to-day management of the business.

Pros

Centralizes our various sales platforms
Provides quick and easy inventory analytics
Effortless management and creation of purchase orders

Cons

I would like to have the fraudulent orders automatically integrated into our fraud platform.
Some integration with Google Docs and Shopify would save us from having to fill in details, like SKUs and prices, across multiple platforms.

Likelihood to Recommend

If you have multiple sales platforms, like most successful e-commerce companies do, being able to have one place where you can see sales, returns, fraudulent orders, inventory, and more is no longer a luxury, it's a necessity. The time and energy we spent before having Brightpearl by Sage were not allowing us to scale at the rate our sales were predicting. If you're just starting out, or only sell on one platform, I'm not sure you'll necessarily benefit from Brightpearl by Sage, however, as you grow you will definitely need some centralized dashboard, and it might be worth getting it dialed in early, so you're ready to go as and when you scale.

Verified User

Director in Marketing (1-10 employees)

Vetted Review

5 years of experience

In My Opinion: Many Inconveniences, but it's Hard to Find a Suitable Alternative

Rating: 2 out of 10

April 6, 2022

Use Cases and Deployment Scope

We use Brightpearl for our order management, customer management, sending purchase orders to vendors, accounting, and warehouse/inventory management.

Pros

Inventory

Cons

In my opinion, I believe they should work on responding to the needs of their customers.
I believe the features are disappointing for the cost and I feel like feature requests or suggestions for improvement fall on deaf ears.
In my opinion, the integrations are basic. I find that the integration with Gmail (still) uses the outdated, less secure method that Gmail disables every so often.
When we report bugs, I feel like they are seldom acknowledged and never fixed. As an example during our use, Brightpearl's integration of one of the tax services is faulty and sends many more API calls than originally promised, which I believe is costing us a hefty sum and I feel like it has never been fixed after years.
In my opinion, the technical support is barely competent. I feel that tickets go unanswered, or are provided with responses that show they haven't read the ticket at all. In my experience, I find that there are regularly no support agents in their phone queue, even during their support hours, with no option to leave a voicemail either.
I believe that the logs and accountability could be improved. I believe there is practically no access or ability to edit trail logs, so I can't tell which users edited products, sales/purchase orders, customer/vendor profiles, etc.

Likelihood to Recommend

In my opinion, Brightpearl contracts aren't worth the paper they're written on. In my experience, the pricing tiers based on number of sales were introduced mid-way through a contract and I believe we had to pay overages. I feel like the price has increased steadily by about £7000 per year. Based on my experience, if you don't like their changes, they are happy to terminate your services (paraphrased, but, yes, I believe they told me this). I feel like account managers change seemingly every year and I agree with another reviewer's mentioning of arrogance.

Verified User

Executive in Information Technology (11-50 employees)

Vetted Review

3 years of experience

Solid system with significant drawbacks

Rating: 1 out of 10

November 23, 2021

Use Cases and Deployment Scope

We joined Brightpearl in 2013 and left in November 2021 We left for 3 reasons 1. Lack of integrations. We all partner with at least one 3rd party platform these days but we could not get Brightpearl to work with these platforms in any meaningful way. 2. Price. In 2013 we paid £2500 per annum for 5k orders. In 2020 this was increased to £6000 and then this year our quote was over £8k. If we need to go up to 10k orders per annum this cost went up to almost £10k per annum. It's a decent system but in my opinion, it's not worth this amount of money. 3. I never ever want to talk to anyone in their customer service team again. Life is simply too short to have to endure that again

Pros

Bulk picking lists
reporting

Cons

price
customer service
integrations

Likelihood to Recommend

It's a perfectly good system but if you have a company that is growing, that is working with partners and you like value for money then I'd advise you to look at other systems before committing to Brightpearl. Also if you like your customer service contact to be nice to you, then perhaps best to look somewhere else too!

Verified User

Director (1-10 employees)

Vetted Review

8 years of experience

Leaving Brightpearl after 8 Long Years

Rating: 2 out of 10

September 21, 2021

Use Cases and Deployment Scope

[I feel Brightpearl] is not up to scratch for 2021. We have been using Brightpearl for the last 8 years to manage all of our B2B and D2C order processing, supplier management, and financial management. It has been an integral T1 system in both a Magento and Shopify tech stack. We are a scaling e-commerce business with a robust, wholesale channel. We were originally drawn to Brightpearl with its integrated financial management and have 8 years of chart accounts within the system. Also, we previously had some exceptionally favourable discounts with them, based on being an original customer when they founded the platform. It has served us ok with order management, customer management, and finance. However, the platform is confusing and therefore lacks certain clarity in key functionality.

Pros

Channel Management - allows multiple sales channels.
Warehouse Management - some good functionality for warehouses.
Finance BOH - good financial controls and reporting.

Cons

Arrogance - [I feel] this business needs to recognize they have flaws and listen to customers when capability gaps are raised.
Shopify - integration seems ok but is exceptionally rigid for more diverse use of the Shopify platform.
Cost - It is not cheap. c.£15k per year for basic functionality plus addons for POS, demand, planning, etc.
Reporting - [In my experience] it is not at all customizable.
Support - [I feel] there is a lack of outside expertise in Brightpearl.
Foreward thinking - [I believe] this platform is not forward-thinking. Their release schedule is hardly in step with players like Shopify and Xero.

Likelihood to Recommend

I say if you are an SME or scaling retailer you are better off integrating a separate set of tools such as Xero, Unleashed, Tradegeko, etc. These platforms have focused capability and development. [In my experience,] Brightpearl is a confusing platform that does not cover the depth of even the basics of businesses.

Verified User

General Manager in Corporate (1-10 employees)

Vetted Review

8 years of experience

Support for a retail/e-commerce business

Rating: 8 out of 10

Incentivized

July 20, 2021

Use Cases and Deployment Scope

Brightpearl was installed as our WMS system last year as part of a wider migration from a bespoke platform to Shopify Plus. We wanted a system for stock accuracy across the business, with visibility for users on stock locations. It offers ease of use and a functional way for our buying team to upload PO's.

Pros

Stock accuracy and stock movement
Clear pricing for products across multiple currencies
Ability to enrich data

Cons

Search is a little clunky
Difficult to update or change information on single items when they're part of a larger group of products
Not being able to create Parent/child variants across sizes

Likelihood to Recommend

As a manager of the Ecommerce team, it is vital that the data in Brightpearl is enriched and clear to allow the front end of the site to showcase the correct information for the end consumer. Brightpearl allows for this as well as being able to track product movement and sales.

Ben Phillips

Ecommerce Manager at Goodhood (11-50 employees)

Vetted Review

3 years of experience

Lacking in functionality. Much better software is available.

Rating: 1 out of 10

May 31, 2021

Use Cases and Deployment Scope

Brightpearl has run my company's online sales for the last 6 years but I am now leaving them. I was initially attracted to Brightpearl because it had accounting built in, but that turns out to have been a big mistake as there are other companies with more marketplace integrations and much more functionality that have integrations with accounting software that simply exports all the necessary data into relatively low cost accounting software such as Xero or QuickBooks or Sage. So in fact there is no need to have built-in accounting software at all. You get far more by using software that does a better job of handling all your online sales and of facilitating more sales by making it super-easy to list on even more marketplaces.

Pros

Support is very good.

Cons

Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!

Likelihood to Recommend

I left Brightpearl negative feedback 3 or 4 years ago. They then contacted me by phone and offered me a deal if I would remove my feedback. I did remove it.

Martin Powell

Managing Director at BODYWORKZONE LIMITED (1-10 employees)

Vetted Review

6 years of experience

Brightpearl User Review

Rating: 8 out of 10

Incentivized

May 29, 2019

Use Cases and Deployment Scope

We use Brightpearl across our company for POS, purchasing, customer service, and order and customer management. We use Brightpearl to manage our warehouse inventory and to create barcodes and purchase orders. Additionally, we use Brightpearl to for our Point of Sale (POS) system, for our phone orders and general order management system from all incoming sales channels. Brightpearl is essentially the hub or brain of our operations. It is helpful in managing our incoming product orders, creating new purchase orders and managing outgoing customer orders.

Pros

Product Management: Brightpearl keeps track of our inventory from the purchase order to the outgoing order, to the customer.
Customer Orders: Brightpearl can auto-fulfill your incoming orders from different sales channels so the orders can be picked and packed.
Vendors: Brightpearl is very useful in managing your vendors and creating purchase orders.

Cons

Product Variants: If you sell similar products in a group and each product has its own size, color, etc. once you create the variant it can only be edited via spreadsheet import which is not the easiest solution for most people.
Sales Channels: There is room for improvement on the connectors to Big Commerce, eBay, etc. for more features and options. Also, Brightpearl needs to add a connector for Etsy.
Cross-browser compatibility: We have had various issues with Brightpearl and Google Chrome, which maybe Chrome related, but Brightpearl reply is typically and only "try another browser" which is not always possible if we are using Chrome only browser-related extensions.

Likelihood to Recommend

Brightpearl is well suited for product and order management. You can create your own product SKUs or use Brightpearl product IDs for barcodes and the SKU will follow the product within Brightpearl making it good for tracking inventory levels, purchase orders, customer orders, fulfillment, etc. Brightpearl needs some more development on its integration with other software, including sales channels like Big Commerce, Amazon, eBay, etc. to add more features and options for the mapping between the connected sites.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

3 years of experience

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Reviews and Ratings

Lacking in functionality. Much better software is available.

Rating: 1 out of 10

May 31, 2021

Use Cases and Deployment Scope

Pros

Support is very good.

Cons

Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!

Likelihood to Recommend

I left Brightpearl negative feedback 3 or 4 years ago. They then contacted me by phone and offered me a deal if I would remove my feedback. I did remove it.

Martin Powell

Managing Director at BODYWORKZONE LIMITED (1-10 employees)

Vetted Review

6 years of experience