Solid system with significant drawbacks
November 23, 2021

Solid system with significant drawbacks

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Brightpearl

We joined Brightpearl in 2013 and left in November 2021 We left for 3 reasons 1. Lack of integrations. We all partner with at least one 3rd party platform these days but we could not get Brightpearl to work with these platforms in any meaningful way. 2. Price. In 2013 we paid £2500 per annum for 5k orders. In 2020 this was increased to £6000 and then this year our quote was over £8k. If we need to go up to 10k orders per annum this cost went up to almost £10k per annum. It's a decent system but in my opinion, it's not worth this amount of money. 3. I never ever want to talk to anyone in their customer service team again. Life is simply too short to have to endure that again
  • Bulk picking lists
  • reporting
  • price
  • customer service
  • integrations
  • order management
  • stock management
  • sales reporting
  • We've used it efficiently for 8 years

Do you think Brightpearl by Sage delivers good value for the price?


Are you happy with Brightpearl by Sage's feature set?


Did Brightpearl by Sage live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Brightpearl by Sage go as expected?


Would you buy Brightpearl by Sage again?


It's a perfectly good system but if you have a company that is growing, that is working with partners and you like value for money then I'd advise you to look at other systems before committing to Brightpearl. Also if you like your customer service contact to be nice to you, then perhaps best to look somewhere else too!