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Leaving Brightpearl after 8 Long Years
September 21, 2021

Leaving Brightpearl after 8 Long Years

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

Brightpearl

Overall Satisfaction with Brightpearl

[I feel Brightpearl] is not up to scratch for 2021. We have been using Brightpearl for the last 8 years to manage all of our B2B and D2C order processing, supplier management, and financial management. It has been an integral T1 system in both a Magento and Shopify tech stack. We are a scaling e-commerce business with a robust, wholesale channel. We were originally drawn to Brightpearl with its integrated financial management and have 8 years of chart accounts within the system. Also, we previously had some exceptionally favourable discounts with them, based on being an original customer when they founded the platform. It has served us ok with order management, customer management, and finance. However, the platform is confusing and therefore lacks certain clarity in key functionality.
  • Channel Management - allows multiple sales channels.
  • Warehouse Management - some good functionality for warehouses.
  • Finance BOH - good financial controls and reporting.
  • Arrogance - [I feel] this business needs to recognize they have flaws and listen to customers when capability gaps are raised.
  • Shopify - integration seems ok but is exceptionally rigid for more diverse use of the Shopify platform.
  • Cost - It is not cheap. c.£15k per year for basic functionality plus addons for POS, demand, planning, etc.
  • Reporting - [In my experience] it is not at all customizable.
  • Support - [I feel] there is a lack of outside expertise in Brightpearl.
  • Foreward thinking - [I believe] this platform is not forward-thinking. Their release schedule is hardly in step with players like Shopify and Xero.
  • Finance Management
  • Sales Order Management
  • Huge cost drain
  • People have headaches
  • Financial Admin
If you like a single system with some app integration that gives you a place for your e-commerce and marketplace channels then Brightpearl will get you there with good financial management. However, [I believe] it is not worth the price tag. If you want a set of fairly priced systems with deeply focused capability then Brightpearl is not for you.

Do you think Brightpearl by Sage delivers good value for the price?

No

Are you happy with Brightpearl by Sage's feature set?

No

Did Brightpearl by Sage live up to sales and marketing promises?

No

Did implementation of Brightpearl by Sage go as expected?

I wasn't involved with the implementation phase

Would you buy Brightpearl by Sage again?

No

I say if you are an SME or scaling retailer you are better off integrating a separate set of tools such as Xero, Unleashed, Tradegeko, etc. These platforms have focused capability and development. [In my experience,] Brightpearl is a confusing platform that does not cover the depth of even the basics of businesses.