Brightpearl by Sage Reviews and Ratings

Rating: 8.3 out of 10

Score

8.3 out of 10

Community insights

TrustRadius Insights for Brightpearl by Sage are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Positive Pros:

User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.

Reviews

160 Reviews

Brightpearl ERP Review

Rating: 6 out of 10

Incentivized

September 8, 2016

Use Cases and Deployment Scope

Brightpearl is used across the organization as our primary ERP system; to track customers and sales, track and maintain inventory including purchasing and cost of goods sold (COGS), as well as our primary accounting system.

Pros

It's a complete package. No heavy lifting required for straightforward sales, inventory tracking, and light accounting.
I've had fine experiences with customer support. High importance issues are dealt with within a day. All my issues have been resolved.
Brightpearl is easy to manipulate. It's simple to add in account codes as well as customers and vendors.

Cons

There seem to be a lot of quirks in the system. For example, when editing a journal, Brightpearl will drop the tax date of the entry and it has to manually be re-added. I've had expense codes for bills revert back to the default COGS code when saving.
For accounting it's not as intuitive as other software such as QuickBooks. Some things, such as payroll journal entries, have to be manually entered rather than having the accrue and reverse functions pre-built in.
The CRM function is not robust. It fails at accurately tracking customer touches, and for B2B models, Brightpearl alone can't capture all the information needed.

Likelihood to Recommend

Completely depends on the business model. If it's someone who needs light lifting across all departments of the business, I would highly recommend it. For a larger business that has multiple departments (Finance Department, Sales Department, Operations Department, etc.) this system is [not] well suited and I would recommend against it.

Verified User

Administrative Assistant in Finance and Accounting (11-50 employees)

Vetted Review

1 year of experience

Brightpearl offering a Brighter tomorrow

Rating: 7 out of 10

Incentivized

September 7, 2016

Use Cases and Deployment Scope

We currently use Brightpearl for marketing, sales, manufacturing, purchasing, inventory management and shipping. It is widely used across our whole organization as a daily tool to complete all necessary tasks to generate new customers and sales. From start to finish of an order process Birghtpearl does a very efficient job of delivering a quote made by sales team member into an order produced by a client services representative. Those orders are then given to the production or warehouse team to be produced or shipped out if the product is already on hand. The strengths I see in Brightpearl is the seamless transition from stage to stage in the order process. Being able to pick and allocate material from on hand stock, and then have the remaining material either set on back order or purchased for creation from Vendor as a drop shipment is something that is very helpful. We do see sometimes that on the inventory side of things not being able to edit quantities into fractional amounts is something that is a negative, as we have a lot bulk material that is measured in weights.

Pros

Organizing Client Information.
Key component to a successful marketing campaign
Simplify the order process

Cons

Inventory management.
Purchasing.
Filtering for orders.

Likelihood to Recommend

It is very appropriate for use in gathering and keeping a detailed list of client information for future orders and current orders. It is also suited for taking that information and generating a list of customers to include in a marketing campaign. I would suggest brightpearl would be less appropriate for a business that has a very small list of clients, and deals mainly with loose bulk material.

Daniel Ewers

Warehouse Manager in Quality Assurance at Heritage Tile, LLC (11-50 employees)

Vetted Review

1 year of experience

View profile

From the low man on the totum pole

Rating: 9 out of 10

Incentivized

September 6, 2016

Use Cases and Deployment Scope

BrightPearl helps in simplifying order processing. Inventory management is very helpful within Brightpearl. Combined order notes helps everyone be on the same page. Having the ability to email a customer within their order is a bonus. Seeing the orders moving through the process without having a physical paper trail is helping to reduce waste. Being able to upload pictures onto an order is a big plus.

Pros

With multiple representatives looking into a customer's order, we can each leave notes and basically all be on the same page.
Being able to talk with support or put in a ticket through email is great.
Seeing your inventory levels as you sell the product to a customer enables you to inform them of any delays up front.
Having tracking numbers automatically added to a customer's order is refreshing.

Cons

Email could be set to each user and not have to tick your own email.
Once a shipment is shipped, you cannot mark it as unshipped. Being able to mark a shipment as not shipped after a wrong order was marked as shipped, under the wrong number, would be great.
Having BrightPearl recheck orders pulled from Big Commerce would help the missing orders

Likelihood to Recommend

Overall this is a great system. There are scenarios that exist only after being dipped into the scenario a few times where we can find a better solution than Brightpearl offers at the current time. [But] most scenarios are pretty basic and fall under the easy flow resolution department. I would definitely recommend BrightPearl.

Trisha Mooneyhan

Sales & Service in Sales at Big Duck Canvas (1-10 employees)

Vetted Review

View profile

Great Package for Companies Growing out of Small Business Accounting

Rating: 10 out of 10

Incentivized

September 2, 2016

Use Cases and Deployment Scope

We primarily use Brightpearl to manage all our stock and automatic processing of all online and offline orders placed by our customers and stakeholders. It is used across the whole company at all levels. Brightpearl serves as a command centre of all our e-commerce operations and solves many problems such as stockouts, data redundancy and inconsistency, etc.

Pros

It is integrated with multichannel retail giants such as eBay, Amazon, shopify and others.
Customers can benefit from 24/7 support through various channels including toll-free phone line, helpdesk and video guides.
Brightpearl has integrated accounting, CRM and inventory tools in one platform.
Brightpearl’s fee is final, there are no GMV fees extracted and hidden charges

Cons

Brightpearl has no native mobile app available for now.
It may not be recommendable to large retailers with complex needs and software requirements.

Likelihood to Recommend

Brightpearl is one of the best Inventory control systems. With Brightpearl based system we're able to successfully control our stock and fulfill customers orders quickly. Emails are easily sent to the customer to keep them updated of where their products are at all times. Inventory is easy to update Unlimited SKUs Print/Pick/Pack/Ship feature to show where each Sales order is in the process.

Verified User

Strategist (11-50 employees)

Vetted Review

3 years of experience

ERP Software that does everything we ask of it

Rating: 9 out of 10

Incentivized

September 2, 2016

Use Cases and Deployment Scope

Brightpearl is used by our whole organization, and manages inventory, purchase orders, sales, profit analysis, costs of goods, FIFO price accuracy, and landed costs. It assigns a price to each product, which follows it through its life cycle, from purchase, to transfer, to draft, to sale price. It helps us know the exact value of all of our products in all of our physical warehouses.

Pros

Assigning a cost to each product. We purchase at different costs, and each sale gets allocated a cost from the purchase order.
Audit trail - Each product has a full audit trail with references. Each addition comes with a linked purchase order, each subtraction comes with a linked sales order, and each transfer has the costs of goods associated.
Sales channel aggregation - we sell on multiple sales channels, and the products are in multiple physical warehouses. The sales come through from a variety of reporting methods. Brightpearl assigns each channel its own data, and displays all sales in a central dashboard.
Filtering - All products and sales can be filtered by sales channel, location, type, category, warehouse and many others. It provides an invaluable real- time snapshot of inventory allocations.
Customer support - In my role as power user and troubleshooter, I am in contact with a support agent on average 3 times a week, and each time they are knowledgeable, responsive, and competent. All questions are answered, and issues are fixed immediately.
Warehouse workflow - Sales are consolidated into goods notes, allowing the warehouse to print a consolidated pick list organized by bay, and then print all the packing lists, on which the order items are clearly displayed.
Purchasing - POs are made within the system and emailed from the system. They can then be received and allocated from within.
Product Organization - Each product can be made with all of its important information, and similar items can be sorted by option value. It's clean and elegant.

Cons

Transfers - Brightpearl is aware of this limitation and is working on it for its next release. The process is extra long, requiring unnecessary steps.
Bundles - We sell products in multiple package sizes, and anything requiring bundling needs too much physical work. Allocation, transfers, and reporting needs to be automated.
Search - The search function requires exact spelling and there is no universal search. You need to decide what you are searching for (e.g. products, customers, sales, vendors etc.) before searching. Additionally, it isn't easy to search for an option value within a product when making bundles or transfers. You must search for the parent item and then look around until your item is found.
Sale Creation - to make a sale from scratch takes a lot of time and effort. It is better for recording sales than making them.

Likelihood to Recommend

It is perfectly suited for a mid-size company which sells in multiple places and on multiple platforms. It takes care of managing inventory, making purchases, recording the sales and booking all payments.

Smaller companies may not require its functions, and larger companies may use more software which is project specific. This does all things for all people very well, and I am very happy with it.

Izzy Raskin

Product Manager in Product Management at Crafted Kosher (11-50 employees)

Vetted Review

1 year of experience

View profile

Brightpearl - quick and anywhere.

Rating: 9 out of 10

Incentivized

September 2, 2016

Use Cases and Deployment Scope

We use Brightpearl as our main accounting and invoicing system. All users have access to create their own invoices for work completed, taking a load off the accounts department. Certain users are also granted access to the accounts functions of Brightpearl. Brightpearl provides us with our profit and loss and balance sheet figures on a weekly basis.

Pros

Moving between sections of Brightpearl is particularly good.
Information about any particular client is available easily, ranging from invoices & quotes to past history.
Regular updates mean functionality is continually being improved.

Cons

Sometimes updates do break a little bit of the system which can take a while to resolve if it's minor, but not very often.

Likelihood to Recommend

Brightpearl seems particularly well suited to inventory based businesses or retailers. Its functions for moving stock, dispatching and using products codes is very good. It is perhaps less well suited to service based businesses, but we are one such and have been using it very successfully.

Phillip Wright

Managing Director at MonkeyPuzzle Computers (1-10 employees)

Vetted Review

4 years of experience

View profile

Brighter than your Pearl

Rating: 7 out of 10

Incentivized

September 2, 2016

Use Cases and Deployment Scope

Brightpearl is our main stock inventory system and CRM management tool. It is used throughout all departments from quoting for various clients to allocating and monitoring stock levels. It doubles nicely as a place to keep comments on customers' orders to ensure they receive a high level of personal service.

Pros

Ease of use
Single pain view
Stock tracking
Defined customer fields

Cons

Search tool
Email add in when quoting
Review structure when sending quotes

Likelihood to Recommend

We use Brightpearl to keep accounts within the organisation up to date with personalised comments to ensure that take over or temporary management is easy and still gives a picture of where the customer is in the sales process.

Verified User

Account Manager in Sales (11-50 employees)

Vetted Review

1 year of experience

Excellent System, Easy to Use, Very Versatile!

Rating: 10 out of 10

Incentivized

August 30, 2016

Use Cases and Deployment Scope

Brightpearl is used as our office system, and keeps us all working to the same page!

Pros

Great support team
Good documentation
Useful updates

Cons

More update explanation
Better integration
Update the accounting pages more often

Likelihood to Recommend

Brightpearl is extremely useful for any multi channel business in today's challenging environment. The many features of this system are valuable on an everyday basis, and fairly easy to train new users to administrate.

Verified User

Account Manager in Product Management (1-10 employees)

Vetted Review

3 years of experience

BrightPearl Yes or No?

Rating: 8 out of 10

Incentivized

August 30, 2016

Use Cases and Deployment Scope

We use it primarily for accounting and inventory management.

Pros

For me it works great as a cloud based accounting system as I work outside the office a lot. I can access all of our customer files for reference.
We also use Brightpearl to manage our inventory and use multiple warehouses for keeping track of inventory in off site locations.
It is nice to have all of our pricing information in a system that allows us to update pricing and everyone in our organization immediately has the latest information updated.

Cons

On the accounting side we have had some issues with multiple currency entries.
It can be a challenge to deal with a large product inventory and so far we have been unable to batch update our inventory to set minimums to zero for items we sell but do not stock.

Likelihood to Recommend

Brightpearl is well suited when you want to be able to deal with your products and accounting from anywhere without having to manage your own servers and computer system.

Steven Mitchell

Technical Manager in Customer Service at Robatech Canada (1-10 employees)

Vetted Review

4 years of experience

View profile

Brightpearl nearly shines

Rating: 7 out of 10

Incentivized

August 26, 2016

Use Cases and Deployment Scope

Brightpearl is being used for CRM and order process across our organisation. It addresses the problem of separate accounts and CRM systems.

Pros

Handles retail management very well with stock control and despatch.
Integrates with third party software developers.
Handles electronic invoices and statements very effectively.
Keeps detailed timelines on each client
Very good for filtering information on the performance of your business
Very good at aceessing your information anywhere and at anytime,

Cons

Can't handle BACS customer receipts
The search function isnt very predictive and you have to be very precise with your terminology.
Have the feeling that more and more thuis is being aimed at small enterprises selling ion amazon and Ebay. Not B2B businesses such as ours.
They keep updating the software which throws bugs into the system which causes aggraviation!
Doesnt work on Apple products due to lack of optimisation
You need a decent internet connection otherwise items can be duplicated

Likelihood to Recommend

Brightpearl is very suited to trading on line and taking payment on line.

Less suited to B2B companies trying to operate and administrate a direct debit system.

Martin Carwardine

Owner in Corporate at Martin Carwardine & Co (11-50 employees)

Vetted Review

4 years of experience

View profile

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Reviews and Ratings

ERP Software that does everything we ask of it

Rating: 9 out of 10

Incentivized

September 2, 2016

Use Cases and Deployment Scope

Pros

Assigning a cost to each product. We purchase at different costs, and each sale gets allocated a cost from the purchase order.
Audit trail - Each product has a full audit trail with references. Each addition comes with a linked purchase order, each subtraction comes with a linked sales order, and each transfer has the costs of goods associated.
Sales channel aggregation - we sell on multiple sales channels, and the products are in multiple physical warehouses. The sales come through from a variety of reporting methods. Brightpearl assigns each channel its own data, and displays all sales in a central dashboard.
Filtering - All products and sales can be filtered by sales channel, location, type, category, warehouse and many others. It provides an invaluable real- time snapshot of inventory allocations.
Customer support - In my role as power user and troubleshooter, I am in contact with a support agent on average 3 times a week, and each time they are knowledgeable, responsive, and competent. All questions are answered, and issues are fixed immediately.
Warehouse workflow - Sales are consolidated into goods notes, allowing the warehouse to print a consolidated pick list organized by bay, and then print all the packing lists, on which the order items are clearly displayed.
Purchasing - POs are made within the system and emailed from the system. They can then be received and allocated from within.
Product Organization - Each product can be made with all of its important information, and similar items can be sorted by option value. It's clean and elegant.

Cons

Transfers - Brightpearl is aware of this limitation and is working on it for its next release. The process is extra long, requiring unnecessary steps.
Bundles - We sell products in multiple package sizes, and anything requiring bundling needs too much physical work. Allocation, transfers, and reporting needs to be automated.
Search - The search function requires exact spelling and there is no universal search. You need to decide what you are searching for (e.g. products, customers, sales, vendors etc.) before searching. Additionally, it isn't easy to search for an option value within a product when making bundles or transfers. You must search for the parent item and then look around until your item is found.
Sale Creation - to make a sale from scratch takes a lot of time and effort. It is better for recording sales than making them.

Likelihood to Recommend

Smaller companies may not require its functions, and larger companies may use more software which is project specific. This does all things for all people very well, and I am very happy with it.

Izzy Raskin

Product Manager in Product Management at Crafted Kosher (11-50 employees)

Vetted Review

1 year of experience

View profile