Great Package for Companies Growing out of Small Business Accounting
September 02, 2016

Great Package for Companies Growing out of Small Business Accounting

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

BrightPearl has been very useful for helping us with implementing and integrating it within our legacy system tracking and reporting. The customer service is awesome, they respond very quickly with any question/comment we may have. Brightpearl has ready to use integration plugins with most of the popular 3rd party services and providers.
Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software.
We primarily use Brightpearl to manage all our stock and automatic processing of all online and offline orders placed by our customers and stakeholders. It is used across the whole company at all levels. Brightpearl serves as a command centre of all our e-commerce operations and solves many problems such as stockouts, data redundancy and inconsistency, etc.

Pros

  • It is integrated with multichannel retail giants such as eBay, Amazon, shopify and others.
  • Customers can benefit from 24/7 support through various channels including toll-free phone line, helpdesk and video guides.
  • Brightpearl has integrated accounting, CRM and inventory tools in one platform.
  • Brightpearl’s fee is final, there are no GMV fees extracted and hidden charges

Cons

  • Brightpearl has no native mobile app available for now.
  • It may not be recommendable to large retailers with complex needs and software requirements.
  • We have grown 50% in the last year. We have been using Brightpearl for just over a year now; its a really easy to use and its saved us a lot of time doing paperwork and admin. Brightpearl revolutionized our approach with respect to inventory management, purchase ordering and accounting.
Brightpearl is one of the best Inventory control systems. With Brightpearl based system we're able to successfully control our stock and fulfill customers orders quickly. Emails are easily sent to the customer to keep them updated of where their products are at all times. Inventory is easy to update Unlimited SKUs Print/Pick/Pack/Ship feature to show where each Sales order is in the process.

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