BrightPearl Yes or No?
August 30, 2016

BrightPearl Yes or No?

Steven Mitchell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Brightpearl

Overall it has been good customer support. In our early days we sometimes had to wait several days to get some answers but now that we have support out of the USA that seems to have improved.
We use it primarily for accounting and inventory management.
  • For me it works great as a cloud based accounting system as I work outside the office a lot. I can access all of our customer files for reference.
  • We also use Brightpearl to manage our inventory and use multiple warehouses for keeping track of inventory in off site locations.
  • It is nice to have all of our pricing information in a system that allows us to update pricing and everyone in our organization immediately has the latest information updated.
  • On the accounting side we have had some issues with multiple currency entries.
  • It can be a challenge to deal with a large product inventory and so far we have been unable to batch update our inventory to set minimums to zero for items we sell but do not stock.
  • Difficult to judge what the impact of BP has been on our business objectives as we are a growing company. We expect to see some improvement every year, but not sure how much can be attributed to Brightpearl.
  • Negative is that it is an expensive solution for a small company like ours but so far have not found a better solution that is cheaper that allows us to have access from anywhere.
This is our first cloud based accounting system so for us it is much better than the computer based systems we used before. Although it is lacking some of the more detailed accounting reports that some systems such as Simply Accounting provide that we have used in the past, it is still adequate for our small business.
Brightpearl is well suited when you want to be able to deal with your products and accounting from anywhere without having to manage your own servers and computer system.