Brightpearl nearly shines
August 26, 2016

Brightpearl nearly shines

Martin Carwardine | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

Get a professional company to handle the implementation. We fell foul of migrating with a company that did far too many short cuts and it cost us dear!
Don't go for the cheapest!! It wont be...
Attentive but we have an unsolved stock issue which was created on the last update which we are chasing as it is unresolved. In the hands of developers....great as it worked before the update....
Brightpearl is being used for CRM and order process across our organisation. It addresses the problem of separate accounts and CRM systems.
  • Handles retail management very well with stock control and despatch.
  • Integrates with third party software developers.
  • Handles electronic invoices and statements very effectively.
  • Keeps detailed timelines on each client
  • Very good for filtering information on the performance of your business
  • Very good at aceessing your information anywhere and at anytime,
  • Can't handle BACS customer receipts
  • The search function isnt very predictive and you have to be very precise with your terminology.
  • Have the feeling that more and more thuis is being aimed at small enterprises selling ion amazon and Ebay. Not B2B businesses such as ours.
  • They keep updating the software which throws bugs into the system which causes aggraviation!
  • Doesnt work on Apple products due to lack of optimisation
  • You need a decent internet connection otherwise items can be duplicated
  • Getting rather expensive so the ROI is being squeezed.
  • Taking money on screen has been a boon.
  • Effective invoice/statement creation saved lots of postage
  • Stock control is on a new level.
  • Sage
Brightpearl is much more dynamic than Sage with effective CRM. Taking money from customers with keeping them waiting while you punch numbers into a PDQ machine was a great leap forward. Sage couldn't email invoices or statements well. We miss some of the professional accounting of Sage but as a day to day tool Brightpearl is much more effective from multiple locations.
Brightpearl is very suited to trading on line and taking payment on line.

Less suited to B2B companies trying to operate and administrate a direct debit system.