Overall Satisfaction with Brightpearl
It was a pretty seamless transition from our old system to brightpearl. We were able to transfer inventory and our client database through an instructed process from the Brightpearl support team. We were also able to resume daily operations very quickly and in a more efficient manner once we were more comfortable using the product.
The few times I have spoken with the Brightpearl support team they were very helpful and very quick to answer any of the questions I had. They worked quickly and efficiently to solve any of our problems to get us back to working, generating new sales and moving product out the door.
We currently use Brightpearl for marketing, sales, manufacturing, purchasing, inventory management and shipping. It is widely used across our whole organization as a daily tool to complete all necessary tasks to generate new customers and sales. From start to finish of an order process Birghtpearl does a very efficient job of delivering a quote made by sales team member into an order produced by a client services representative. Those orders are then given to the production or warehouse team to be produced or shipped out if the product is already on hand. The strengths I see in Brightpearl is the seamless transition from stage to stage in the order process. Being able to pick and allocate material from on hand stock, and then have the remaining material either set on back order or purchased for creation from Vendor as a drop shipment is something that is very helpful. We do see sometimes that on the inventory side of things not being able to edit quantities into fractional amounts is something that is a negative, as we have a lot bulk material that is measured in weights.
- Organizing Client Information.
- Key component to a successful marketing campaign
- Simplify the order process
- Inventory management.
- Filtering for orders.
- We have a more efficient way of handling the product. Which helps cut down time so we can get more things accomplished.
- I see a larger quantity of generated sales flow through the system.
- The returns process is a lot more efficient than our old system.
Fishbowl was the only sales and inventory management system the company used from the first day I started working. I it was good at handling client information, but it was really good on the inventory management side. With Brightpearl we have a way better marketing process which helps us generate more clients and sales. Also with Fishbowl it seemed like everytime they came out with an update that was supposed to have fixed something it broke something else. As with Brightpearl with the updates I have only seen continuous improvement.
It is very appropriate for use in gathering and keeping a detailed list of client information for future orders and current orders. It is also suited for taking that information and generating a list of customers to include in a marketing campaign. I would suggest brightpearl would be less appropriate for a business that has a very small list of clients, and deals mainly with loose bulk material.