From the low man on the totum pole
September 06, 2016

From the low man on the totum pole

Trisha Mooneyhan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

We had several video chat seminars with Anthony who explained how our specific company could and would do each individual task.
Then we were given a few days to make orders and fulfill processing with mock orders. Once we were up and running with Brightpearl, we were given a few more question and answer sessions.
I have had to request help on multiple occasions. Only one time did I not receive immediate help. Brightpearl was slowed with help due to high volumes of calls and tickets that particular time. Every other time I was replied to within a few hours of emailing Brightpearl, and immediately on the phone.
BrightPearl helps in simplifying order processing. Inventory management is very helpful within Brightpearl. Combined order notes helps everyone be on the same page. Having the ability to email a customer within their order is a bonus. Seeing the orders moving through the process without having a physical paper trail is helping to reduce waste. Being able to upload pictures onto an order is a big plus.

Pros

  • With multiple representatives looking into a customer's order, we can each leave notes and basically all be on the same page.
  • Being able to talk with support or put in a ticket through email is great.
  • Seeing your inventory levels as you sell the product to a customer enables you to inform them of any delays up front.
  • Having tracking numbers automatically added to a customer's order is refreshing.

Cons

  • Email could be set to each user and not have to tick your own email.
  • Once a shipment is shipped, you cannot mark it as unshipped. Being able to mark a shipment as not shipped after a wrong order was marked as shipped, under the wrong number, would be great.
  • Having BrightPearl recheck orders pulled from Big Commerce would help the missing orders
  • Going from self inventory to automatic inventory was a great help
  • Knowing how much inventory I can currently sell is a huge benefit
  • Seeing the exact dates more product is due in to sell is awesome
Not sure how to compare BigCommerce to Brightpearl...Apples to oranges, so to speak. BigCommerce does what we need it to do, but is very limited on what more it can do for us. Brightpearl pulls orders from BigCommerce (missing the occasion ones) then allows us to do more in Brightpearl.
Overall this is a great system. There are scenarios that exist only after being dipped into the scenario a few times where we can find a better solution than Brightpearl offers at the current time. [But] most scenarios are pretty basic and fall under the easy flow resolution department. I would definitely recommend BrightPearl.

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