TrustRadius Insights for Buffer are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Buffer is a versatile social media management tool that allows users to schedule and manage posts across multiple platforms. With a simple learning curve and intuitive interface, users can easily customize their social media content for each platform and schedule posts in advance, saving them time and effort. Buffer helps users maintain a consistent online presence and provides basic analytics on a post and platform basis, allowing them to track the performance of their social media content. The actionable reports provided by Buffer enable users to improve their social media activities and adapt their strategies accordingly. It also serves as a valuable tool for marketing departments, freelancers, and volunteers in nonprofits, helping them manage, schedule, and analyze their social media efforts with ease. Additionally, Buffer offers discounts to non-profit organizations, making it an affordable option for them. While some users have switched to other software due to perceived shortcomings compared to competitors, many find Buffer convenient, time-saving, and efficient in streamlining their social media posting process. Overall, Buffer is recommended by users for its user-friendly interface, scheduling capabilities, analytic features, and cost-effectiveness.
I use Buffer when scheduling social media posts and analyzing data. Buffer makes it easy to schedule multiple posts all at once and for future posts scheduling. It’s a time saver and gives me the opportunity to adjust posts in accordance to trends and AB testing results. Buffer allows me to adjust photos to fit all platforms and generate reports as often as needed.
Pros
Allows for future posts scheduling.
Allows for reporting for all connected platforms.
Allows for mentions, tagging, hashtags, and more across platforms.
Cons
I would like to see more platform options and bridge capabilities
I would like to see a build in SEO optimization tool
I would like for the free version to offer more for those just starting out with the service
Likelihood to Recommend
Buffer is best when time is a factor when it comes to scheduling posts. It allows you to plan ahead. I don’t know when it’s ever less appropriate especially when you work for a company. It offers reports and ensures a clean posting plan. You can use photos and tag clients. Buffer is a great tool for business owners.
We use multiple social media platforms across the board, which means metas calendar isn’t enough. this is where Buffer comes in, it allows us to post on multiple channels at the same time, while also letting us adjust the post for each one.
Buffer also has a nice tagging system where each post can be tagged, as a distributor this is really helpful because it makes us able to create reports by brand
Pros
Tagging your posts with customized tags, and then being able to create reports with them
letting you adjust the post for each channel, including pictures and captions
hashtags groups, i can create groups of hashtags which makes posting much quicker!
Cons
The tagging for instagram is not as sophisticated as the one for facebook. you have to make sure no typos are used or it won’t work, while facebook shows if the tag is correct or not
the way you plan posts can be a bit confusing, for example im not sure what the time slots are
Likelihood to Recommend
for other business that have multiple channels, and also multiple product groups, as every post can be tagged an you can keep track of all the different categories.
also distributors like us who take care of multiple brands the report/tag function is great as you show the brands you work with how much you’ve posted and what the analytics are.
Buffer significantly helps us schedule our social media posts and also plan our feeds across multiple platforms which is critical since we use several social media channels.
Pros
Scheduling and posting scheduled posts
Highly intuitive user interface
Analyzes post performance clearly and visually
Cons
Functionality overall is fairly basic compared to other platforms
Limitations in handling certain content types like Reels and certain carousel posts
Provides top line analytics but doesn’t go super in depth
Likelihood to Recommend
It’s great for run of the mill scheduling and planning and for providing high level performance overviews to clients. For businesses requiring advanced social media management capabilities, comprehensive reporting, or extensive team collaboration features, Buffer may feel limiting compared to enterprise-level alternatives.
I used Buffer to help automatically schedule social media posts on Facebook, Twitter and Google Plus when Google Plus was still a thing. It was used by me for a sole proprietorship business client. It helped us put consistent content out of social media without having to babysit social media every day. We can frontload the content by the week.
Pros
Schedule multiple platforms at once
Offers multiple platforms to choose from
Can schedule across time zones
Cons
Translation of links need works sometimes the images if an article will not translate to a post when it buffers
Likelihood to Recommend
Might not be the best as a company grows and scales and yoh want advanced analytics and sometimes a post would fail to Buffer due to website error or it won't translate out well when buffered
Buffer helps our company stay organized and on top of social posts. I am the only marketing employee, and I often forget to post social posts until it's too late. Buffer helps me plan ahead and schedule posts ahead of time so I don't have to worry about it as much. I just spend one day scheduling all of our posts for the month and Buffer does the rest for me.
Pros
Scheduling Social Posts
Multi Platform Posting
Clean, Easy to Use Dashboard
Cons
We don't get as much engagement from Buffer posts on LinkedIn for some reason.
Wish we could seamlessly connect to Hubspot
Likelihood to Recommend
Buffer is well suited for those who want to have a set social media post schedule. It's easy to schedule multiple posts on all different platforms to save you time and mental energy from making manual posts every day. As a single person team, it's almost essential for me to stay afloat.
A great way to schedule social media posts. I'm ghost writing for a client, this way I get access to his social media accounts without actually getting access to it. For the paid version, there is even an option to review and approve posts
Pros
social media scheduling
social media analytics
Cons
time zone adjustment
Likelihood to Recommend
Even if you have one social media account, I use Buffer. Its great to stay organized. I'm sure the paid version is worth it if we have more accounts to manage or needed some of the paid versions. Its simple and works well.
I use Buffer for various clients who need to start scheduling their company social posts for B2C or B2B. We like to introduce our small startup clients to Buffer because it’s not over complicated. When clients begin to realize they need help juggling the hats they wear, Buffer helps take some of their worry away. Hiring a social media manager is financially out of reach for many startups and Buffer is affordable.
Pros
Free version for up to 3 platforms
Connects very easily to social media platforms
Allows you to customize your post for each platform
Has a great Google extension that allows you share articles and news quickly from your browser.
Includes a calendar view for content management.
Cons
I can’t seem to Tag companies on LinkedIn anymore. At one time I was able to. Perhaps my client needs the paid version.
I still find posting to Instagram confusing at times and need to tag.
Scheduling seems easy but it never fails that something gets messed up when setting up new accounts. Especially when the account holder has a different time zone than the place they are posting. I’m sure it our error but still frustrating.
Likelihood to Recommend
Buffer is great for very professional companies especially for LinkedIn or Facebook . If you are looking to craft more creative content for Instagram or TikTok, for example, I’d keep looking.
Our team uses Buffer and its tools to schedule and post social media content (images, videos, etc) and prepare monthly social media analytic reports.
Pros
Scheduling.
Analytic tools.
Cons
Scheduling gifs.
Likelihood to Recommend
The best part of Buffer is its price point. It is very affordable, especially for smaller organizations like mine. We also like that we can add all of the social media accounts and pages that we need to post for our clients and prepare the reports.
We used Buffer to schedule our social media posts. It does all the things you'd expect from a social media scheduler, and it also has some cool features that make it quicker and easier to post things. It has a neat AI assistant that recommends / writes content - and it's a really easy to use interface for that, quite graphical. Plus it has a browser extension that can be used to share or schedule links really easily, so that as I'm browsing the web on other sites I can easily click and schedule shared content.
Pros
Schedule social media - across all the major platforms
Generate AI content, in a way that makes it look good
Show analytics to help make better future content
Easy collaboration tools to work with a VA or team
Cons
Sometimes we have to reconnect the social platform services
Doesn't have deep tools for managing other aspects of social media
Not designed for realtime engagement
Likelihood to Recommend
If you want to have a consistently busy posting schedule, Buffer lets you schedule heaps of things in advance and has specific tools that make it easier, like recurring posts and a content library. Even the AI tool is designed specifically for creating a bunch of posts and scheduling them into the content mix.