Name: Captivate Hub
Author: Captivate IO

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Cross-Browser Testing

Feature Management

Functional Testing

Performance Testing

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Crypto Tax

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Storage

DevOps

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Privileged Access Management

Software Components

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Virtualization Security

Security

Aviation

Banking

Church Management

Digital Forensics

Fleet Management

Geographic Information

Hospital Management

Insurance Claims Management

Intelligent Document Processing

Internet of Medical Things

Veterinary

eDiscovery

Vertical-Specific

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Captivate Hub is a custom chat platform offered by Captivate IO Ltd. According to the vendor, businesses of all sizes can easily build AI/GPT chat assets supported by live chat across any channel. The platform aims to enhance customer engagement and streamline team collaboration. Captivate Hub is suitable for professionals and industries such as customer support and service, sales and marketing, e-commerce and retail, technology and software, and financial services.

## Key Features

According to the vendor, Captivate Hub offers the following features:

**Seamless Customer Engagement: AI GPT Chatbots Across Channels, Integrated with MS Teams and Slack**: Captivate Hub enables businesses to adapt AI GPT chatbots for customer engagement across various channels, including websites, Instagram, Facebook Messenger, and more. The platform seamlessly integrates chat conversations into MS Teams or Slack when human interaction is required, ensuring a smooth transition between automated and human support.

**Build your own GPT bots**: Users can create their own GPT chatbots by pointing them to their website or sales, marketing, and technical documentation. The vendor provides AI engineering to perfect and expand the chatbots, with paid plans including 1 free hour of AI engineering per month.

**Add in pre-built Knowledge Bases**: Captivate Hub offers a library of pre-built Knowledge Bases that users can leverage to enhance their GPT chatbots. These Knowledge Bases cover various areas, such as CRM or Marketing Automation platforms, customer engagement flows, and product information, enriching the conversational capacity of the chatbots.

**Configure your website chat**: Captivate Hub's Chat widget is highly customizable, allowing users to match its appearance and branding to their own website. The widget provides a seamless chat experience for customers, keeping them engaged with the brand and offerings.

**Chat over any channel**: In addition to the web widget, Captivate Hub supports various channels, including WhatsApp, Facebook Messenger, Instagram, and more. This ensures consistent AI or human experiences for customers across different channels, while businesses only need to maintain one chatbot.

**Add in Microsoft Teams or Slack for live chat support**: Captivate Hub comes pre-integrated with MS Teams or Slack for live chat support, enabling anyone in the organization to handle customer chats. The platform also allows integration with other live chat solutions, providing flexibility in choosing the front-end contact center chat solution.

**Low Code and no code**: Captivate Hub is designed for out-of-the-box SaaS users seeking simplicity and ease of use. The platform offers rich features, including multi-AI support, cross-organizational routing, APIs, Mobile SDKs, and more, catering to users who want to maximize their chat solutions.

Front is a communication hub that helps businesses keep the human touch in every interaction.

Starter

Growth

Scale

Premier

Front

Free

Basic

Professional

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Customer Communication Management Software

Captivate Hub

Overview

What is Captivate Hub?