Captivate Hub

Captivate Hub is a custom chat platform offered by Captivate IO Ltd. According to the vendor, businesses of all sizes can easily build AI/GPT chat assets supported by live chat across any channel. The platform aims to enhance customer engagement and streamline team collaboration. Captivate Hub is suitable for professionals and industries such as customer support and service, sales and marketing, e-commerce and retail, technology and software, and financial services.

Key Features

According to the vendor, Captivate Hub offers the following features:

Seamless Customer Engagement: AI GPT Chatbots Across Channels, Integrated with MS Teams and Slack: Captivate Hub enables businesses to adapt AI GPT chatbots for customer engagement across various channels, including websites, Instagram, Facebook Messenger, and more. The platform seamlessly integrates chat conversations into MS Teams or Slack when human interaction is required, ensuring a smooth transition between automated and human support.

Build your own GPT bots: Users can create their own GPT chatbots by pointing them to their website or sales, marketing, and technical documentation. The vendor provides AI engineering to perfect and expand the chatbots, with paid plans including 1 free hour of AI engineering per month.

Add in pre-built Knowledge Bases: Captivate Hub offers a library of pre-built Knowledge Bases that users can leverage to enhance their GPT chatbots. These Knowledge Bases cover various areas, such as CRM or Marketing Automation platforms, customer engagement flows, and product information, enriching the conversational capacity of the chatbots.

Configure your website chat: Captivate Hub's Chat widget is highly customizable, allowing users to match its appearance and branding to their own website. The widget provides a seamless chat experience for customers, keeping them engaged with the brand and offerings.

Chat over any channel: In addition to the web widget, Captivate Hub supports various channels, including WhatsApp, Facebook Messenger, Instagram, and more. This ensures consistent AI or human experiences for customers across different channels, while businesses only need to maintain one chatbot.

Add in Microsoft Teams or Slack for live chat support: Captivate Hub comes pre-integrated with MS Teams or Slack for live chat support, enabling anyone in the organization to handle customer chats. The platform also allows integration with other live chat solutions, providing flexibility in choosing the front-end contact center chat solution.

Low Code and no code: Captivate Hub is designed for out-of-the-box SaaS users seeking simplicity and ease of use. The platform offers rich features, including multi-AI support, cross-organizational routing, APIs, Mobile SDKs, and more, catering to users who want to maximize their chat solutions.