ShoutOUT Reviews

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November 21, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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We use ShoutOut as a way to manage our influencers and track their performance from a sales standpoint and also pay some of the affiliate commissions. Initially, we were using Commission Junction and weren't getting enough sales revenue out of it to justify the expense. This isn't necessarily a CJ flaw, but more of our problem. Most of the affiliates and influencers were are using to promote our brand aren't traditional affiliates and, indeed, are not very tech-savvy. Most of them still don't even have any clue on how to embed tracking code into their posts on Instagram. So ShoutOut allows us to focus on mainly providing them with a coupon code to track sales that they generate. The system has been really solid for us and easy to use.
  • Great for simple, not very tech-savvy influencers or affiliates.
  • Ties in seamlessly to Shopify Plus, which is a must for our organization.
  • Simple dashboard, easy to manage affiliates.
  • Not a vast network of affiliates to choose from if you need them to facilitate that side of your business.
  • Sometimes the tracking by coupon code doesn't seem to work correctly, and the numbers don't match up with what we see on the backend of our Shopify numbers.
  • Could make it easier to add creatives and deep linking for affiliates.
If you are mainly using Instagram influencers to promote your business, ShoutOUT works excellent for that. Most of those influencers aren't very tech-savvy, so giving them a coupon code to track their sales and commission them off of that seems to work well. The mass payout feature is pretty simple to use as well, but I wish that you didn't have to do it on a 1-on-1 basis.
We only had to use it once, but they got back to us very quickly and helped us solve the issue that we had. So, ShoutOUT support is batting 1000% in our book, but that is only 1 out of 1 and may not be enough of a sample size to verify that they are as good as we think.
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What is ShoutOUT?

ShoutOUT is a customer engagement and customer loyalty management platform with following integrated solutions working with over 300+ brands in 40+ countries with 3500+ users such as Sampath Bank, DSI Tyres, Mobil, Abans, etc.

ShoutOUT Engage - It supports keeping in touch with customers by automated, personalized and targeted SMS and Emails and building winning relationships with customers . Go to the next level with WhatsApp and Messenger Chatbots.

ShoutOUT Reward - Create a gamified loyalty program that motivates customer actions like purchases, referring friends, social media sharing and many other missions.

ShoutOUT Segment - Track customer actions in different channels and have a better understanding of consumer behaviors/patterns. The ShoutOUT rule engine helps segment customers dynamically. Moreover, these segments can be synced with 3rd party applications like sales CRM, and target them on Facebook campaigns with custom and lookalike audiences, etc.

Solutions
  • ShoutOUT SMS & Email Marketing Platform
  • ShoutOUT Customer Loyalty Management Platform
  • ShoutOUT SMS API for Developers
  • ShoutOUT OTP Platform
  • ShoutOUT Messenger Chatbot Automation
  • ShoutOUT WhatsApp Chatbot Automation
  • ShoutOUT Forms/Surveys
  • ShoutOUT SMS Polls
For more information, visit our website: www.getshoutout.com or contact us via info@getshoutout.com

ShoutOUT Features

Has featureSend Automated / Triggered Messages
Has featureURL Shortner and Tracking
Has featureAdd a Personal Touch to Your Messages
Has featureSeamlessly integrate with API
Has featureCreate customer segments based on past behaviors
Has feature360° View of Customer Profiles

ShoutOUT Screenshots

ShoutOUT Integrations

ShoutOUT Competitors

ShoutOUT Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
ShoutOut$19.99Per Month

ShoutOUT Customer Size Distribution

Consumers
5%
Small Businesses (1-50 employees)
35%
Mid-Size Companies (51-500 employees)
45%
Enterprises (> 500 employees)
15%

ShoutOUT Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
WhatsApp
Video Tutorials / Webinar

ShoutOUT Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English