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CaterTrax is a user-friendly software that optimizes the catering and event management process. It solves a variety of business problems …
Overview
What is CaterTrax?
CaterTrax is an all-in-one catering management software designed for non-commercial foodservice providers, such as businesses, healthcare facilities and higher education institutions. This web-based solution aims to streamline catering, take-out and floor stock operations while also improving the online...
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What is CaterTrax?
CaterTrax in Rochester offers their flagship catering software emphasizing total operational automation and sufficiency for single or multi-unit operations.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is CaterTrax?
CaterTrax is an all-in-one catering management software designed for non-commercial foodservice providers, such as businesses, healthcare facilities and higher education institutions. This web-based solution aims to streamline catering, take-out and floor stock operations while also improving the online presence of its clients. With CaterTrax, users can easily define their working hours and other rules that allow customers to place orders online anytime.
The software generates pack sheets and kitchen sheets automatically once an order is placed with changes triggering automatic updates on production information such as taxes or charges. Users can manage their schedule and orders over multiple time spans using daily, weekly or monthly calendar views. The monthly calendar comes with configurable order status pins allowing the user to filter through confirmed orders, cancelled ones or those completed among others.
Clients get a customizable website which they can update using the built-in content management system provided by CaterTrax to communicate upcoming events and promote special offers. Additionally, partners are offered 24/7 support together with training services making it easy for them to configure this flexible product according to their specific needs.
CaterTrax Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
CaterTrax is a user-friendly software that optimizes the catering and event management process. It solves a variety of business problems such as saving time, streamlining the process, and providing a one-stop-shop for information tracking and reporting. Users can easily check room status, place orders, and pull financial reports on a daily, weekly, or monthly basis. Through the software's interface, clients can submit their own orders while ensuring that they meet the necessary deadlines.
CaterTrax helps maintain professionalism by organizing invoices for clients and providing source documents for sales to accounting teams. The software also maintains an interactive connection between clients and users, allowing customers to make changes to their orders even after catering has started. With CaterTrax's ease of ordering and tracking orders, users can customize their approach to catering regardless of the size of their business. Furthermore, with its ability to streamline communication across front-house staff and back-of-house chefs, CaterTrax ensures transparency in reservation requests which ultimately leads to more efficient processes. Overall, CaterTrax is a helpful tool in managing catering activity and expenses while also enabling businesses to optimize their processes.
Customizable Software: Users have appreciated the high level of customization that CaterTrax offers. They found it flexible and able to provide more user functions, making their experience with the software tailored to their needs.
Intuitive User Interface: The intuitive user interface of CaterTrax was positively perceived by users who found it easy to navigate through different windows and complete tasks quickly. Several reviewers praised the software for its simple design and ease of use.
Efficient Customer Support: Many users were impressed with the prompt and efficient customer support provided by CaterTrax's service team. They found their issues addressed quickly, leading to a better overall experience with the software.
Difficulty with Admin Functions: Some users find adding a new admin user tedious and challenging since it has to go through Sodexo. The program also kicks them off or restarts the ordering process all over again when working within CaterTrax as an administrator putting orders in for customers. Some features require comprehensive training, which costs extra, and there is confusion moving from site to site in a shared, multi-unit usage situation.
Issues with User Interface: Several users are disappointed with the software's functionality which they describe as not intuitive and slow-going. They dislike the format that makes them copy and paste information into the system. Some would like more customization for clients and to see the title of the order when reviewing past orders.
Problems with Customer Service Representatives: Requests made through representatives are often done incorrectly or leave representatives confused no matter how detailed requests are. Customer service representatives seem to be missing knowledge and training.
Users highly recommend the software for its management capabilities in handling events, dealing with repeat clients, and saving time and money in processing event orders. They also find it well worth the price. Another recommendation is to implement the program for managing catering or floor stock charges. To efficiently implement the software, users suggest allocating time to fill out a spreadsheet of products and costs. Once set up, the software requires very low maintenance. Users appreciate the nice reports generated by the software.