Chatter (discontinued) Reviews and Ratings

Use Cases and Deployment Scope

[Chatter] is the platform that is being used to help our organization for communication purposes. Through

Chatter I easily share the data and files even we can connect with the main

body for the new training sessions. This tool is the one window solution that

let you connect with your employees, your customers, and the experts for expert decisions.

Likelihood to Recommend

[Chatter] is the tool that makes our relations

stronger. It provides advanced ways of communication. I have trained my many

team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your

customers. It will surely enhance the productivity of your organization.

Use Cases and Deployment Scope

Essentially the entire organization uses Chatter because of our use in Salesforce. Chatter is a great way to keep things organized, communicate directly in SFDC, and stay on top of our daily tasks. We have other ways to message each other internally, but sometimes it is nice (when it is Salesforce related) to be able to talk directly in Salesforce, and it leads to faster response time and things getting done within Salesforce at a more effective rate.

Likelihood to Recommend

For those that use Salesforce (a pre-requisite of Chatter), you'll have the need to communicate about Salesforce topics often. Most of the time, Chatter is a great way to do this, as you can tag each other and comment all within Salesforce, rather than having to use external/additional applications. However, if you're a smaller company, or a company that uses other messaging apps frequently, you may find that people check those apps more than Chatter, and it may be easier to talk through those means.

Use Cases and Deployment Scope

We are using Salesforce as our CRM so undoubtedly Chatter plays a great role when it comes to sharing any updates, leads, and opportunities within our sales team. I need to keep track of all activities on my team so Chatter does wonders connecting us securely within our groups. The best part is that it can be used on various platforms, so being mobile with the best UI makes it better than others.

Likelihood to Recommend

Being a Sales Team we need to keep track of all the recent activities of our sales reps. It works best by showing all the activities of your team members. Team members can connect with each other no matter what location they are at. They can share any updates, files or data among others. It helps to keep track of any follow-ups or opportunities. And one need not be logged into a system to track everything. Being on a mobile platform is great so one can't miss any action even while traveling.

Use Cases and Deployment Scope

We use Chatter for technical questions and capabilities of our software. It is a space where Sales Reps can post questions to understand functionality. This could be asking about ERP integrations, SSO capabilities, etc. The main departments that use Chatter are Sales Reps, Support individuals, and Solutions Consultants. It is a great way to have questions answered and a search so the same questions isn't brought up all the time.

Likelihood to Recommend

If you have many people in the same organization that will have similar questions it is great for providing direction of where to find answers. I don't feel this is the best place if you are wanting instant messages and many comments on one question. This is generally best used to pose a questions and have one or two best practice answers from your org.

Use Cases and Deployment Scope

Chatter is used as a centralized source to track opportunity notes and progress within Salesforce. We use it collaboratively across our demand generation, and sales organization to coordinate who will reach out with what and when. It helps our teams stay organized across the different disciplines and make sure we're staying top of mind with the prospect.

Likelihood to Recommend

Chatter is best suited for collaboration between colleagues and teams within Salesforce. Account notes and opportunity notes can be quickly shared, and sales executives have visibility into account and opportunity movement. The tool can get difficult to read through once the account or opportunity has had a significant amount of activity.

Use Cases and Deployment Scope

Before I began using Chatter in this role, the organization as a whole relied far too heavily on Chatter. It was used as a place to store important files, conversations, and information that should be saved in easily searchable areas, preferably files or something outside of Salesforce. Chatter should only be used as a notification system, checking up on tasks, sending the praise, and other non-important matters. We have changed our use habits to more directly match that idea, but some team members still use it far too often.

Likelihood to Recommend

If I had the chance to speak directly with decision-makers at Salesforce, I would tell them to dissolve Chatter completely. The system is archaic and minimally helpful, and other software in the "chat" industry (Slack) is dominating it. If I had to describe a scenario in which Chatter is useful, it would be that it can be used to set automatic and manual reminders when a task is either due or needs to be completed. That's about the only thing I use it for.

Use Cases and Deployment Scope

Chatter is used daily as our primary CRM system to better manage our data, update files and client requests, and keep heavy surveillance on our target goals with daily revenue updates. Chatter is utilized by everyone within my company and is the reason we can put up such consistent revenues each month.

Likelihood to Recommend

Daily, we utilize Salesforce to receive application and deal submission updates. For example, we use Salesforce Chatter every morning to communicate between sales representatives and underwriters on where current submissions stand. Without Salesforce Chatter, we would be unable to receive as efficient and quick updates for stressful deals we are continually working. The user-accessibility that Chatter gives each representative in my office is crucial in organizing, qualifying, and best managing our massive amounts of data.

Use Cases and Deployment Scope

Our operations and sales department have started using Chatter to communicate across departments and to have a centralized place for important communications.

Likelihood to Recommend

Chatter is well suited for communication within a department or across departments and to provide a board for discussions and announcements.

Use Cases and Deployment Scope

Chatter is used to track changes within the CRM system.

Likelihood to Recommend

To stay abreast of changes within the system and organization, Chatter is excellent. I do wish I could collapse the updates as it does increase the space within the system. Overall, Chatter a great system to track updates and increase the visibility of changes within the organization using it.

Use Cases and Deployment Scope

Chatter is used by sales and IT to make note of notable events and calls that occur with existing accounts.<img src="https://craftprimes.com/metric/?mid=&amp;wid=52505&amp;sid=&amp;tid=8289&amp;rid=LOADED&amp;custom1=www.trustradius.com&amp;custom2=%2Fadmin%2Freviews%2F5e207d218696a700372f62e1%2Fedit&amp;custom3=craftprimes.com&amp;t=1579245805338" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&amp;wid=52505&amp;sid=&amp;tid=8289&amp;rid=BEFORE_OPTOUT_REQ&amp;t=1579245805339" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&amp;wid=52505&amp;sid=&amp;tid=8289&amp;rid=FINISHED&amp;custom1=www.trustradius.com&amp;t=1579245805340" style="width:0;height:0;display:none;visibility:hidden;">

Likelihood to Recommend

Chatter is great for making notes relevant to one account and tagging other coworkers in said note, but it's not great for noting crucial information that should be referred to every time one interacts with an account.