Item: Chatter (discontinued)
Rating: 10
Author: Brett Horton

Use Cases and Deployment Scope

Chatter is used daily as our primary CRM system to better manage our data, update files and client requests, and keep heavy surveillance on our target goals with daily revenue updates. Chatter is utilized by everyone within my company and is the reason we can put up such consistent revenues each month.

Pros and Cons

Critical Communication Accessibility
Effective Notification Settings

Lack of built-in Dialer
Occasional unneeded task reminders

Return on Investment

Significant ROI
A daily task enabler for higher productivity

Alternatives Considered

Chatter is simply the most accessible, user-friendly, and convenient on the go platform we enjoy utilizing daily to help our company grow and boost overall revenue. Without the many features, Salesforce offers daily. We would be unable to capitalize on many lead and application opportunities that can very easily get lost without a strong CRM communication system such as Salesforce Chatter. While I personally do not have much experience with other CRM communication systems, I love using Chatter. My colleagues agree that it is the most user-friendly and the most useful overall in comparison to similar programs they've used in the past.

Support Rating

On the very few occasions, we've run into technical difficulties when using Chatter, we have been able to contact customer support very easy to resolve those issues right away. The quick, efficient support system Salesforce offers works very well and on the ball to fix whatever issues you may encounter. Honestly, we've only had to contact Salesforce support a handful of times in all of our nine years as a business. This is another reason I would highly recommend using Salesforce chatter over other programs.

Key Insights

Do you think Chatter (discontinued) delivers good value for the price?

Yes

Are you happy with Chatter (discontinued)'s feature set?

Yes

Did Chatter (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Chatter (discontinued) go as expected?

Yes

Would you buy Chatter (discontinued) again?

Yes

Other Software Used

Adobe Acrobat DC, CognitiveSEO

Likelihood to Recommend

Daily, we utilize Salesforce to receive application and deal submission updates. For example, we use Salesforce Chatter every morning to communicate between sales representatives and underwriters on where current submissions stand. Without Salesforce Chatter, we would be unable to receive as efficient and quick updates for stressful deals we are continually working. The user-accessibility that Chatter gives each representative in my office is crucial in organizing, qualifying, and best managing our massive amounts of data.

A Crucial Component in Managing Work Flow Communication

Overall Satisfaction with Chatter