Chatter Works for Us
February 29, 2020

Chatter Works for Us

Joe Keating | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

Chatter is used as a centralized source to track opportunity notes and progress within Salesforce. We use it collaboratively across our demand generation, and sales organization to coordinate who will reach out with what and when. It helps our teams stay organized across the different disciplines and make sure we're staying top of mind with the prospect.
  • Collaboration
  • Easy to read
  • File sharing
  • Not robust
  • Only Salesforce users can access
  • Positive executive visibility
  • ROI
  • Slack and Google Hangouts (Classic)
Chatter is a solid tool within Salesforce. Slack has become more commonplace within our organization, but the fastest way to find out what is going on within an account or opportunity is to check the Chatter feed. I think there are different uses for each of the tools, but for ease, when you know exactly what you're looking for, Chatter has worked for us.
I haven't had any issues using the Chatter feature. I have not had to use Salesforce's customer service for this tool, so I cannot speak to how that service is. Overall, it's been easy to use, intuitive, and has not been a source of problems for our organization.

Do you think Chatter (discontinued) delivers good value for the price?

Yes

Are you happy with Chatter (discontinued)'s feature set?

Yes

Did Chatter (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Chatter (discontinued) go as expected?

Yes

Would you buy Chatter (discontinued) again?

Yes

Chatter is best suited for collaboration between colleagues and teams within Salesforce. Account notes and opportunity notes can be quickly shared, and sales executives have visibility into account and opportunity movement. The tool can get difficult to read through once the account or opportunity has had a significant amount of activity.

Chatter (discontinued) Feature Ratings

Task Management
6
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
9
Search
1
Visual planning tools
Not Rated
Chat
8
Notifications
9
Discussions
10
Surveys
Not Rated
Internal knowledgebase
10
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
8
Integrates with Outlook
Not Rated
Versioning
5
Video files
7
Audio files
7
Document collaboration
1
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated