Chatter is obsolete
February 23, 2020

Chatter is obsolete

Alex Brielmann | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chatter

Before I began using Chatter in this role, the organization as a whole relied far too heavily on Chatter. It was used as a place to store important files, conversations, and information that should be saved in easily searchable areas, preferably files or something outside of Salesforce. Chatter should only be used as a notification system, checking up on tasks, sending the praise, and other non-important matters. We have changed our use habits to more directly match that idea, but some team members still use it far too often.

Pros

  • Quick way to check on tasks
  • Public way to commend teammates

Cons

  • Not searchable
  • Sometimes dates are grouped into months, rather than showing the exact date (about a month ago).
  • Alerts people
  • Has no impact on ROI
Slack utterly dominates chatter. Slack is searchable, has the use of channels. When you can sync it with Salesforce (there are multiple ways to automate alerts or notifications to be sent from Salesforce to Slack), it renders Chatter useless. Slack makes me never want to use Chatter again.
Since I assume Salesforce knows that nobody really likes or wants to use Chatter, they (smartly) probably don't put much support behind it. I don't think I've ever reached out for assistance regarding Chatter, but I also haven't seen any vast improvements in its usability or structure since I started working with Salesforce.

Do you think Chatter (discontinued) delivers good value for the price?

No

Are you happy with Chatter (discontinued)'s feature set?

No

Did Chatter (discontinued) live up to sales and marketing promises?

No

Did implementation of Chatter (discontinued) go as expected?

Yes

Would you buy Chatter (discontinued) again?

No

If I had the chance to speak directly with decision-makers at Salesforce, I would tell them to dissolve Chatter completely. The system is archaic and minimally helpful, and other software in the "chat" industry (Slack) is dominating it. If I had to describe a scenario in which Chatter is useful, it would be that it can be used to set automatic and manual reminders when a task is either due or needs to be completed. That's about the only thing I use it for.

Chatter (discontinued) Feature Ratings

Task Management
2
Gantt Charts
1
Scheduling
2
Workflow Automation
2
Mobile Access
2
Search
1
Visual planning tools
1
Chat
5
Notifications
5
Discussions
5
Surveys
1
Internal knowledgebase
1
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
1
Video files
1
Audio files
1
Document collaboration
1
Access control
1
Advanced security features
1
Integrates with Google Drive
Not Rated
Device sync
Not Rated

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