Cisco Unified Contact CenterPricing

for small business where they can fit on less than 100 agents, because the cost/benefits is not appropriate, you can go with other solutions like Webex contact

Positive return on investment Agents provide value to callers User interface provided to callers

Zero downtime Secure and reliable It is cost effective

and simple add on for companies that want extra reliability at reasonable price.

There must be a price tone down as the competition is really high. New customers are willing to go for cloud-based solutions [that] are cheaper and easy to

application is bit heavier than its counterparts. The solution is bit expensive. … User-friendly and scalability of the solution is best. A bit of expensive solution to implement. Almost zero downtime is one of the prime advantage

needed because we faced hard times with its implementation. The product is price worthy when comparing it with what it really provides and offers. Helps large-size

organize us and to get a better look at the future of our company. The price is very affordable for what the software offers, it is completely worth it. … Cisco Unified Contact Center has proven to be very valuable despite its price, it can help in all areas of a company, like…

Well suited to large call centers, not cost effective to smaller organizations

various failures Staff overtime in order to fix issues, often late at night Expensive to have vendors' technicians fix problems

detailed report and in the areas in which we can improve. And it is much cheaper, which is why the company is fascinated with Cisco Unified Contact Center

Price Product Features Product Usability Prior Experience with the Product

and decreases in support and maintenance costs. The negative side is the cost of additional integrations from the Solutions Plus partners to take you beyond

and Enterprise for customer engagement and product sales. The platforms afford the business the flexibility to engage using multiple platforms and performing

cumbersome and requires Cisco ATP or Cisco AS which is time consuming and very expensive.

Enterprise version is a huge undertaking to implement and to get approved, cost wise. … roughly, that is when it ends up being cheaper than cloud models. (Estimating this, I don't remember the exact pricing) … The Enterprise…

Maybe could use Python as language for scripting. License price.

company to get more productivity for their dollar. Licenses can get a little expensive and renewal of licenses. Flexible scripting allows you to insert meaningful