Keep secure control of your data with the leading on-premise contact center solution
Use Cases and Deployment Scope
We use Cisco Unified Contact Center for our own ServiceDesk to manage incoming calls and emails across our entire organisation. We recently moved to this Cisco platform because we needed to switch from our previous and needed an on-premise solution due to our customers requirements. This is the absolute leading on-premise contact center platform with many many years in the market and thus is a solid platform.
Pros
- On-premise
- Scalability
- Control
Cons
- Setup
- Could unify the admin/config experience
- Steep learning curve
Likelihood to Recommend
As the leading on-premise solution it's easy to recommend when the customer has specific needs to keep the platform on-premise. Especially now when security and control is an increasingly important requirement for our customers. We want our customers to have peace of mind when handling their data. With Cisco Unified Contact Center we have the control to give this to our customers according to their needs because of the great control you truly have of the platform. When working with configuring UCC we truly feel like we own the platform and our own creativity is the only limit.
