A Solid solution for years to come

It's a great product which has been solid for many years. It needs more features to compete with bigger guns, hence the rating of 8.

We need to popularize less utilized features of uccx by increasing the documentation for them.

Its licencing should be included with the PLM so the licensing becomes simple. With single pane licensing, license purchase will be simplified as well

Cisco Unified Contact Center is well suited for small-to-medium scale companies with their own data center. Companies with simple IVR needs will be suitable for this product. The high availability provides a good and simple add on for companies that want extra reliability at reasonable price.