Amaizing features
June 28, 2023

Amaizing features

Pfano Munyai | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Overall Satisfaction with Cisco Unified Contact Center

We use this solution for call center usage,We have problems with power outage at the building and decided to adapted to the unified contact center.
  • Provides flexibility
  • Easy to use
  • New generation technology
  • provide a selection of deferent ring tones for contact center
  • i am currently not in the financial department
Easy to use
Good quality dashboard
Enables collaboration
it encourages flexibility
it provides new generation technology

Do you think Cisco Unified Contact Center delivers good value for the price?

Yes

Are you happy with Cisco Unified Contact Center's feature set?

Yes

Did Cisco Unified Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Unified Contact Center go as expected?

Yes

Would you buy Cisco Unified Contact Center again?

Yes

During instance of loadshedding,you dont have to worry about your sip device being offline as you can connect using webex

Cisco Unified Contact Center Feature Ratings

Agent dashboard
5
Validate callers
5
Outbound response
6
Call forwarding
5
Click-to-call (CTC)
6
Warm transfer
7
Predictive dialing
6
Interactive voice response
7
REST APIs
5
Call scripts
8
Call tracking
7
Multichannel integration
7
CRM software integration
7
Inbound call routing
5
Omnichannel inbound routing
6
Recording
7
Quality management
7
Call analytics
5
Historical reporting
4
Live reporting
6
Customer surveys
7
Customer interaction analytics
5