Name: ClickITVoip
Author: ClickITVoip

Help Desk

Web and Video Conferencing

Customer Support

PHP Frameworks

Virtual Reality

Development

Academic Advising

Classroom Management

Learning Management

Online Learning

Education

Business Intelligence (BI)

Collaboration

VoIP

Workspace Planning

Enterprise

Accounting

Digital Banking

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Leadership Development

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Internet Service Providers (ISPs)

Change and Configuration Management

Cloud Storage

Configuration Management Databases

Data Masking

Fraud Detection

High Availability Cluster

Incident Response

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

IoT Security

Log Management

Network Performance Monitoring

Storage as a Service (STaaS)

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Email Deliverability

Email Marketing

Marketing Automation

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Swag Management

Video

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales Performance Management

Sales

Intrusion Detection

Security

Aviation

Direct Secure Messaging

Fleet Management

Geographic Information

Legal Billing

Membership Management

OSS/BSS (Operations Support/Business Support)

Online Voting

Real Estate

Rental Property Management

Vertical-Specific

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### Customer Service Excellence
Users consistently praise ClickITVoip's customer service excellence and effective functionality. The reviews highlight the quick response times, knowledgeable support staff, and the ease of reaching out for assistance. Customers appreciate the personalized approach taken by ClickITVoip's customer service team, which not only resolves issues promptly but also educates users on how to address similar concerns in the future. The overall sentiment is that ClickITVoip's customer service sets a high standard in the industry, providing users with a reliable and supportive experience.

### Service and Support
Users consistently praise ClickITVoip for its exceptional service and support capabilities. The reviews highlight the quick response times and effectiveness of the support team in resolving technical issues promptly. Customers appreciate the team's willingness to not only fix immediate problems but also educate users on how to address similar issues independently in the future. The flexibility and reliability of ClickITVoip's service and support have garnered positive feedback, with users expressing confidence in the company's ability to provide assistance when needed.

### Business Solutions
Reviewers consistently praise ClickITVoip's business solutions for being comprehensive, user-friendly, and cost-effective. Users highlight the company's ability to meet their business needs effectively, streamline operations, and provide excellent customer service. The scalability, flexibility, and reliability of ClickITVoip's business solutions are frequently commended, with users expressing satisfaction with the company's offerings.

### Video and Voice Quality
Users consistently praise ClickITVoip for its exceptional video and voice quality features. Reviewers highlight the high consistency and reliability of the voice and video communication across different platforms, emphasizing the ease of use and support provided by ClickITVoip. The quality of the video conferencing and voice calls is noted as a strong point, with users expressing satisfaction with the clarity and effectiveness of communication facilitated by ClickITVoip's services.

### VoIP Features
Users universally praise ClickITVoip's voip features capabilities. The reviews highlight the ease of setting up voicemail boxes, the convenience of an auto attendant, and the ability to streamline communication processes like faxing. Additionally, users appreciate the flexibility to monitor calls and run reports from anywhere, enhancing operational efficiency. ClickITVoip's voip features seem to be a standout aspect of their service, providing users with a reliable and comprehensive communication solution.

Mobile Feature: Highly beneficial for businesses, allowing users to never miss a call and have control over call notifications and text messages without revealing personal cell numbers. Several reviewers have praised this feature.

Responsive Sales Team: The knowledgeable, informative, and personable sales team at ClickIT Voip has impressed multiple users. They appreciate the team's willingness to go out of their way to meet business needs.

Easy-to-Use Software: Multiple users have found ClickIT Voip's software incredibly user-friendly. They were able to set up their phone system quickly and utilize features like an auto attendant, call reporting, and call monitoring with ease.

Lack of Marketing: Some users have expressed a desire for the software to increase its marketing efforts on social media and improve its online presence. They believe that by doing so, the software could reach a larger audience and benefit more people.

Late Discovery of Tutorial Videos: Several users have mentioned that they wish they had known about the tutorial videos earlier. These videos are seen as valuable resources that can help users save money and run their businesses more effectively and efficiently. It is suggested that better promotion or highlighting of these tutorials would be beneficial.

Complexity/Unexplored Options: A few users have indicated that they have not had the time to explore all the options available in the software. This suggests a potential lack of user-friendliness or complexity in navigating through the various features. Enhancements to make it easier for users to discover and utilize all functionalities may contribute positively to their experience.

ClickIT Voip has proven to be a valuable tool for businesses in various ways. Users have found that it simplifies their business operations by allowing them to easily turn off lines during the off-season, streamlining their processes. The creation of general and individual voicemail boxes has improved organization and efficiency, ensuring that messages are received and managed effectively. Another useful feature is the ability to route calls to different offices without the need for additional employees, giving users better control over payroll while maintaining effective communication.

The inclusion of hold music options directly within ClickIT Voip enhances the caller experience, eliminating the need for an extra service. Additionally, users appreciate the ability to answer calls from their cell phones without revealing their private numbers. This feature gives callers the impression that they are being answered from the office, maintaining professionalism and privacy.

The customer service and support provided by ClickIT Voip have received praise from users. Customers have found that the support team is highly responsive and helpful in resolving any questions or technical issues that may arise. This level of support is essential in ensuring a smooth user experience and maximizing the benefits of using ClickIT Voip.

One notable use case for ClickIT Voip is its role in facilitating global transactions. Users have reported that the product streamlines communication involving calls, faxes, emails, and scans, making it easier for businesses to transition from local retail stores to global enterprises. This functionality is particularly valuable for businesses looking to expand their reach and optimize their operations on a global scale.

During the COVID-19 pandemic, ClickIT Voip has been instrumental in implementing work-from-home strategies for businesses. Users have found that it provides ease of learning, quick training, and reliable support for remote teams. The consistency across desktop, mobile, and Chrome platforms ensures high-quality voice and video communication regardless of the device being used.

The scalability of ClickIT Voip is another standout feature mentioned by users. With additional features such as Clickit Fax, Microsoft Teams integration, and internet services, businesses have been able to scale their communication infrastructure to meet their growing needs. Users have also praised the pricing and customer service offered by ClickIT Voip, stating that it provides the features of a large company while delivering personalized support akin to that of a small business provider.

In summary, ClickIT Voip offers a range of valuable use cases for businesses. From simplifying operations during off-seasons to improving organization through voicemail box creation, this product has proven to be a reliable tool for enhancing efficiency. The

Lingo is a telephony and VoIP software solution from Lingo.

Small Team

Standard

Plus

Lingo

Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Mobile

Premium

Advanced

Vonage Business Communications

ClickITVoip

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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