Name: Cloudspeak VoIP
Author: Cloudspeak

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Data Analytics  and BI Services

Document Generation

File Sync

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

Asset Tokenization

Cloud Storage

Container Management

DevOps

Disk Based Backup

Fraud Detection

Hadoop-Related

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Requirements Management

SSL Certificate

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

Data Loss Prevention

User and Entity Behavior Analytics (UEBA)

Security

Automotive

Catering

Church Management

Estate Planning

Hotel Management

Insurance Claims Management

Law Practice Management

Multiple Listing Service (MLS)

Vertical-Specific

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Cloudspeak VoIP is a cloud-based VoIP phone service offered by Cloudspeak LLC. According to the vendor, this service is designed to replace traditional landline phone systems and is targeted at small to medium-sized businesses. It is commonly used by sales teams, customer service teams, collections teams, telemarketing teams, and technical support teams.

## Key Features

**Advanced Features**: According to the vendor, Cloudspeak VoIP offers advanced features such as the ability to transfer live calls from the office to mobile phones, high-definition sound quality, and the capability to turn computer desktops into command centers.

**Administration**: Cloudspeak VoIP provides a user-friendly administration GUI that, according to the vendor, allows users to have complete control over their communications experience. The web-based application offers real-time access to desktop call control, chat, and CRM integration, giving users a comprehensive view of their company's communications.

**Receptionists**: Cloudspeak VoIP is designed to cater to the needs of receptionists. According to the vendor, receptionists can easily perform actions such as checking the availability of colleagues, transferring calls through a drag-and-drop interface, and managing and visualizing parked calls.

**End Users**: According to the vendor, Cloudspeak VoIP offers features that benefit all users, not just receptionists or call center agents. These features include incoming call identification, directory integration, call control, conference control, presence settings, and instant messaging.

**Supervisors**: Supervisors using Cloudspeak VoIP can, according to the vendor, view extension status, queue details, and user agents logged into a queue. They can also manage users, monitor or communicate privately with users, and access call recording.

**Cloud-Based Service**: Cloudspeak VoIP is a 100% cloud-based unified communication system, eliminating the need for VoIP phones. According to the vendor, it utilizes WebRTC and other softphone applications, making it web-based with no hardware requirements, and enabling users to work from anywhere.

**Analytics and Reporting**: Cloudspeak VoIP provides robust analytics and reporting capabilities, allowing businesses to measure performance and optimize their communication strategies. According to the vendor, this includes call analytics to track phone calls from different channels, AI-based speech analytics to identify high-intent prospects, and media spend optimization with keyword-level attribution.

**Call Centers**: Cloudspeak VoIP is suitable for both traditional and informal contact centers, according to the vendor. It offers solutions for organizations with limited IT support, empowering them to quickly set up and manage their contact center operations. The cloud-based solution provides flexibility, power, and ease of use, enabling businesses to offer excellent customer service and sales options without complex systems or significant upfront investments.

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Plus

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Premier

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Cloudspeak VoIP

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloudspeak

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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Cloudspeak VoIP

Overview

What is Cloudspeak VoIP?