Cloudspeak VoIP

Cloudspeak VoIP is a cloud-based VoIP phone service offered by Cloudspeak LLC. According to the vendor, this service is designed to replace traditional landline phone systems and is targeted at small to medium-sized businesses. It is commonly used by sales teams, customer service teams, collections teams, telemarketing teams, and technical support teams.

Key Features

Advanced Features: According to the vendor, Cloudspeak VoIP offers advanced features such as the ability to transfer live calls from the office to mobile phones, high-definition sound quality, and the capability to turn computer desktops into command centers.

Administration: Cloudspeak VoIP provides a user-friendly administration GUI that, according to the vendor, allows users to have complete control over their communications experience. The web-based application offers real-time access to desktop call control, chat, and CRM integration, giving users a comprehensive view of their company's communications.

Receptionists: Cloudspeak VoIP is designed to cater to the needs of receptionists. According to the vendor, receptionists can easily perform actions such as checking the availability of colleagues, transferring calls through a drag-and-drop interface, and managing and visualizing parked calls.

End Users: According to the vendor, Cloudspeak VoIP offers features that benefit all users, not just receptionists or call center agents. These features include incoming call identification, directory integration, call control, conference control, presence settings, and instant messaging.

Supervisors: Supervisors using Cloudspeak VoIP can, according to the vendor, view extension status, queue details, and user agents logged into a queue. They can also manage users, monitor or communicate privately with users, and access call recording.

Cloud-Based Service: Cloudspeak VoIP is a 100% cloud-based unified communication system, eliminating the need for VoIP phones. According to the vendor, it utilizes WebRTC and other softphone applications, making it web-based with no hardware requirements, and enabling users to work from anywhere.

Analytics and Reporting: Cloudspeak VoIP provides robust analytics and reporting capabilities, allowing businesses to measure performance and optimize their communication strategies. According to the vendor, this includes call analytics to track phone calls from different channels, AI-based speech analytics to identify high-intent prospects, and media spend optimization with keyword-level attribution.

Call Centers: Cloudspeak VoIP is suitable for both traditional and informal contact centers, according to the vendor. It offers solutions for organizations with limited IT support, empowering them to quickly set up and manage their contact center operations. The cloud-based solution provides flexibility, power, and ease of use, enabling businesses to offer excellent customer service and sales options without complex systems or significant upfront investments.