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Collect! is a debt collection software that has garnered positive feedback from users for its user-friendly interface and powerful …
Overview
What is Collect!?
Collect! is a cloud-based or installed debt collection management platform from Comtech Systems in British Columbia, featuring HIPAA compliant data access and adequate scale and process automation for smaller to midsize entities.
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What is Collect!?
Collect! is a cloud-based or installed debt collection management platform from Comtech Systems in British Columbia, featuring HIPAA compliant data access and adequate scale and process automation for smaller to midsize entities.
Entry-level set up fee?
- Setup fee optionalOptional
For the latest information on pricing, visithttp://www.collect.org/products
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Integrations
- Competitors
- Tech Details
What is Collect!?
Collect! provides solutions for 1P and 3P clients to manage their collection process with what the vendor describes as the flexibility and customizability to allow users to set up any desired workflow. Editions range from the entry level Lite to enterprise versions. Lite is cloud only, all the full versions of Collect! are available in premise and cloud deployments.
Collect!’s options, automations, add-on modules and integrations support scaling a business as it grows … without ever having to deal with a data migration or loss of customizations. Premise and Cloud versions both provide remote capability with secure access. Its Management Dashboard provides real-time continuity to manage and track remote collector activity.
Collect! Features
- Supported: Many options out of the box, and further customizable
- Supported: Batch processes, work queues, process management
- Supported: Automations, data exchanges
- Supported: Modules such as credit bureau reporting, import-export, scheduling
- Supported: Integrations such as payment processing, dialing, texting, accounting
- Supported: Encryption, translation, MFA, dashboard
- Supported: Remote access for clients and operators
- Supported: Cloud or premise deployment options
Collect! Screenshots
Collect! Video
1 Minute Intro to Collect!
Collect! Integrations
- DocuSign
- Billing Tree
- Payscout
- EFT Network
- Fortis
- Payment Savvy
- TCN
- Quickbooks
- Solutions by Text
- Nexmo
- Focus 1
- File upload structure with many letter services
- File exchange with several skip tracing and scoring providers
- Client Access Web by Applied Innovation
- Learn-Net
Collect! Competitors
Collect! Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Countries | Global, with language restriction |
| Supported Languages | English |
Collect! Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 0% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Collect! is a debt collection software that has garnered positive feedback from users for its user-friendly interface and powerful functionality. Users have praised the seamless integration capabilities of Collect!, which provide end-to-end experiences for customers, staff, and clients. The software's robust security measures ensure the secure storage of documents and data, giving users peace of mind. Additionally, Collect! offers exceptional customer support, with prompt assistance and a sincere desire to help customers succeed.
One of the key use cases of Collect! is its innovative tools that allow users to customize letters and reports, enabling them to tailor solutions to their clients' needs. This level of customization, combined with the software's speed, accuracy, and affordability, serves all business needs effectively. Collect! has proved to be a valuable asset for collection agencies by helping them stay organized and automate processes.
Users find Collect! easy to use, thanks to packaged reports and knowledgeable technicians available for support. The software can be customized to fit the legal collection practices of businesses, making it the backbone of their operations. By utilizing automation and e-statements, Collect! has helped businesses save costs on admin time, postage, and banking expenses.
For many businesses facing the end of their existing systems, Collect! has been a lifesaver. It offers expanded functionality and productivity while remaining affordable. In the debt collection industry, Collect! has played a crucial role in the growth and success of startups and small businesses.
The flexibility and versatility of Collect! have exceeded expectations for users, proving to be highly reliable and customizable for various business needs and processes. Additionally, the software's ability to adapt and grow with evolving business needs has been appreciated by users in the long term.
Overall, Collect! is a trusted and valued software vendor in the debt collection industry. Users express satisfaction with both the software itself and the support received from Comtech. Its flexibility, affordability, customization options, design forethought, ease of use, and superior customer service make it a go-to choice for businesses in the field. It is important to note that Collect! is not outdated, contrary to some misconceptions.
User-Friendly Interface: Users praise Collect! for its user-friendly interface, with many reviewers stating that it is effortless to navigate through the software's features. The well-designed menus, clear icons, and thoughtful organization make it easy for users, regardless of their technical expertise, to quickly adapt and maximize their productivity from day one.
Powerful Functionality: Many users highly appreciate the powerful functionality of Collect!. They describe the software as a powerhouse that covers virtually every aspect of modern-day productivity. From task management to document collaboration, data analysis, and automation, users mention being able to accomplish tasks with unprecedented speed and precision thanks to the extensive functionality provided by the software.
Exceptional Customer Support: The exceptional customer support provided by the Collect! team is highly praised by users. Many reviewers mention that the support staff goes above and beyond to provide timely assistance in resolving technical issues, addressing inquiries, and offering guidance. Users appreciate the dedication and responsiveness of the support team as it ensures a smooth and uninterrupted user experience.
Difficult to build complex reports: Some users have found it challenging to create complex reports without fully understanding the underlying logic.
Limited range of payment processors and lack of knowledgeable customer support: Several users have expressed frustration over the limited pre-programmed payment processors in the system, which often require custom programming for integration with other processors. Additionally, some users feel that the customer support staff lacks sufficient knowledge about the program.
Clunky and counter-intuitive reporting and letter features: The reporting and letter features within Collect! have been criticized by multiple users as being clunky and counter-intuitive, leading them to rely on external software for these tasks.