Name: Comcast Business VoiceEdge
Author: Xfinity

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### Customer Support and Service
Users consistently express dissatisfaction with Comcast Business VoiceEdge's customer support and service, citing difficulties in reaching support staff, prolonged wait times, and ineffective resolutions to issues. The lack of clear communication, technical glitches, and the perceived indifference of the support team have led to frustration among customers. Despite some positive remarks about ease of use and accessibility, the overall sentiment leans towards a need for significant improvement in the customer support and service provided by Comcast Business VoiceEdge.

### Technical Support and Troubleshooting
Users have expressed frustration with Comcast Business VoiceEdge's technical support and troubleshooting services, citing issues such as phones losing settings without cause, the inability to remotely program phone keys, and glitches in the portal for setting changes. Additionally, users have reported that contacting tech support often leads to lengthy hold times and interactions with level 1 technicians who may provide misinformation. The lack of local support options and the complexity of the system have further added to users' dissatisfaction. Despite being a well-known brand, Comcast Business VoiceEdge's technical support and troubleshooting seem to fall short of users' expectations, leading to a general sentiment of disappointment and inconvenience.

### Call Quality and Connection
Users have expressed mixed opinions on Comcast Business VoiceEdge's call quality and connection reliability. While some reviewers praised the good quality phone calls and great voicemail system, others highlighted issues with spotty service and slow connection speeds at different times of the day. The inconsistency in connection stability and occasional lag during peak hours seem to be recurring concerns among users.

### Business Communication Tools
Users have expressed a range of sentiments regarding Comcast Business VoiceEdge's business communication tools. While some users appreciate the reliability and quality of phone calls, others have raised concerns about limited options for call handling and the user-friendliness of the online system. The ability to connect calls across different devices has been highlighted as a key benefit, but issues with customer service and pricing have also been noted. It appears that the overall consensus on Comcast Business VoiceEdge's business communication tools is mixed, with both positive and negative aspects being highlighted by users.

Users have made several recommendations for Comcast VOIP based on their experiences. The three most common recommendations include users suggesting having a backup for soft phone and desk phones during outages, recommending trying Comcast VOIP if you are already a Comcast user, and suggesting considering Comcast VOIP as an option for reliable service and good voice quality. It is important to keep in mind that while some users highly recommend Comcast VOIP and find it suitable for their needs, others may not have had the same positive experience and may not recommend it.

Comcast Business VoiceEdge has been utilized effectively by various businesses, providing them with a range of benefits and solving specific challenges. Users have found the service to be particularly useful for streamlining communication and improving operational efficiency. The ability to answer calls on multiple devices, including cell phones, desk phones, and computers, has been a significant advantage for users, allowing them to stay connected wherever they are. 

Additionally, the service has facilitated remote work and connected remote staff with minimal administrative overhead. It has provided stability by consolidating multiple office numbers into a single cell phone, making it easier for users to manage their communications. The customizable options offered by Comcast Business VoiceEdge have also been appreciated by users as they allow for personalized settings that meet specific business needs.

Businesses in various industries have found value in this service. In particular, the insurance industry has benefited from the improved phone quality and faster internet provided by the service. Freelancers have also seen improvements in speed and business performance through Comcast Business VoiceEdge.

Overall, users have had positive experiences with Comcast Business VoiceEdge and have found it to be a reliable solution for their communication needs. The service has been used for day-to-day business communications, meetings, conferencing calls, and even video conferencing and photo sharing. It has proven to be a suitable option for businesses with remote workers as it keeps expenses reasonable while ensuring reliable phone service.

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Xfinity

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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