Computicate PSA

Computicate PSA is a cloud-based business management and professional services automation (PSA) tool that is specifically designed for Managed Service Providers (MSPs). The platform offers a broad array of features, such as ticketing, time tracking, customer management, inventory tracking, quoting, recurring billing and more. It provides MSPs with real-time data insights into various company metrics like service levels, utilization rates, revenue figures and customer satisfaction from one centralized control console.

The integrated ticket system ensures all workflows are efficiently managed to ensure timely responses, optimize team performance and increase client satisfaction through canned responses options or an easy-to-use WYSIWYG email editor. Computicate's PSA automatically tracks staff time spent on each client case while keeping everyone accountable by matching it to the relevant contract terms or service level agreements.

Computicate PSA empowers users to manage hardware and software inventories easily together with their details such as serial numbers, product types, item ages whilst simultaneously managing supplier purchase orders/invoice numbers & asset stock locations. Users can also create online quotes for products/labor/contracts/inventory items that clients can access independently to approve or decline directly via the platform; increasing efficiency in transactional processes.