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Users of Computicate PSA have found that the ticket management feature simplifies their process by creating a unified place for all …
Starting at $75.22 per month per user
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What is Computicate PSA?
Computicate PSA is a cloud-based business management and professional services automation (PSA) tool that is specifically designed for Managed Service Providers (MSPs). The platform offers a broad array of features, such as ticketing, time tracking, customer management, inventory tracking, quoting, recurring...
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Starting price (does not include set up fee)
- $75.22 per month per user
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- Tech Details
What is Computicate PSA?
Computicate PSA is a cloud-based business management and professional services automation (PSA) tool that is specifically designed for Managed Service Providers (MSPs). The platform offers a broad array of features, such as ticketing, time tracking, customer management, inventory tracking, quoting, recurring billing and more. It provides MSPs with real-time data insights into various company metrics like service levels, utilization rates, revenue figures and customer satisfaction from one centralized control console.
The integrated ticket system ensures all workflows are efficiently managed to ensure timely responses, optimize team performance and increase client satisfaction through canned responses options or an easy-to-use WYSIWYG email editor. Computicate's PSA automatically tracks staff time spent on each client case while keeping everyone accountable by matching it to the relevant contract terms or service level agreements.
Computicate PSA empowers users to manage hardware and software inventories easily together with their details such as serial numbers, product types, item ages whilst simultaneously managing supplier purchase orders/invoice numbers & asset stock locations. Users can also create online quotes for products/labor/contracts/inventory items that clients can access independently to approve or decline directly via the platform; increasing efficiency in transactional processes.
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Computicate PSA Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Users of Computicate PSA have found that the ticket management feature simplifies their process by creating a unified place for all requests to be tracked and managed. This has significantly improved their workflow and efficiency, allowing them to better prioritize and address customer issues. The seamless integration with RMM tickets ensures that no ticket goes unnoticed or unresolved, leading to a more streamlined and effective support experience.
Integration with the financial system has been a game-changer for businesses using Computicate PSA. Users have experienced accurate tracking and billing, eliminating the risk of missed time or invoicing errors. This not only improves financial accountability but also enhances client satisfaction by providing transparent and accurate billing information.
The ability to integrate external databases with Computicate PSA has also proven to be highly beneficial. Users have been able to bring all relevant data into one centralized platform, resulting in a more comprehensive and efficient workflow. This integration allows for quick access to critical information, reducing manual data entry and saving valuable time.
One of the standout features of Computicate PSA is the direct and open communication with the vendor. Users appreciate the ease of problem-solving and collaboration facilitated by this close relationship. Technical assistance is readily available, with issues being addressed quickly, ensuring minimal downtime for businesses. Furthermore, regular feature requests are implemented, showing that user feedback is valued and actively used to improve the product.
Overall, Computicate PSA has been a valuable tool for MSPs, enabling them to perform their jobs effectively and efficiently. The ticket management, integration capabilities, seamless RMM ticket integration, financial system integration, and strong vendor support have provided a smooth relationship between users and the product. It has successfully solved key business problems for MSPs, ultimately improving their service delivery and customer satisfaction.
User-friendly Interface: Several reviewers have praised Computicate for its user-friendly web interface. They have found it easy to use, understand, and configure.
Great Support: Many users have appreciated the excellent support provided by Computicate's company. They mentioned that the support team, including the CEO, has been responsive and helpful in setting things up and resolving issues.
Flexibility and Integration Options: Reviewers have commended Computicate for its flexibility and wide range of integration options. The software covers the majority of MSP platforms and tools, including seamless integration with Continuum. This allows businesses to easily synchronize sales items, managed systems, and contracts with Continuum, ensuring all systems are up to date.
Lack of Mobile Applications: Some users have expressed concern over the lack of mobile applications for Computicate PSA. They feel that having a mobile app would greatly enhance their ability to access and manage their tasks on the go. However, it is important to note that the software team is actively working on developing these applications.
User Interface Improvements Needed: Several users have mentioned that the user interface of Computicate PSA could benefit from improvements, particularly in terms of rearranging and cleaning up settings. They believe that a more intuitive and organized interface would make it easier to navigate and customize their experience. It is worth noting that the software team is already addressing these concerns and actively working on improving the user interface.
Reports Could be More Comprehensive: Some users have expressed that they would like to see more comprehensive reports within Computicate PSA. They feel that the current report options are limited in terms of data visualization and customization capabilities. However, they are aware that this aspect is being developed by the software team, which gives them hope for future enhancements in this area.