Name: Computicate PSA in one minute
Uploaded: 2014-10-20T14:52:08.000Z
Duration: 1 min 1 s
Description: Computicate PSA in one minute

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Version Control

Development

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Policy Management

Privacy Policy Generators

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Nonprofit Accounting

Subscription Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Build Automation

Change Management

Cloud Storage

Code Review

Complex Event Processing

Data Center Virtualization

Data Collaboration

Data Warehouse

Density-Optimized Servers

Fraud Detection

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Mainframe Monitoring

Managed File Transfer (MFT)

Network Monitoring

Network Performance Monitoring

Network Simulation

Remote Desktop

SOA Application Gateways

Unified Communications Monitoring

Web Scraping

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Employee Advocacy

Headless CMS

Market Intelligence

Marketing Automation

Mobile Advertising

Product Intelligence

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Product Configuration

Sales

Awards Management

Camp Management

Construction Workforce Management

Direct Secure Messaging

ID Card

Roofing

Vertical-Specific

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Users of Computicate PSA have found that the ticket management feature simplifies their process by creating a unified place for all requests to be tracked and managed. This has significantly improved their workflow and efficiency, allowing them to better prioritize and address customer issues. The seamless integration with RMM tickets ensures that no ticket goes unnoticed or unresolved, leading to a more streamlined and effective support experience.

Integration with the financial system has been a game-changer for businesses using Computicate PSA. Users have experienced accurate tracking and billing, eliminating the risk of missed time or invoicing errors. This not only improves financial accountability but also enhances client satisfaction by providing transparent and accurate billing information.

The ability to integrate external databases with Computicate PSA has also proven to be highly beneficial. Users have been able to bring all relevant data into one centralized platform, resulting in a more comprehensive and efficient workflow. This integration allows for quick access to critical information, reducing manual data entry and saving valuable time.

One of the standout features of Computicate PSA is the direct and open communication with the vendor. Users appreciate the ease of problem-solving and collaboration facilitated by this close relationship. Technical assistance is readily available, with issues being addressed quickly, ensuring minimal downtime for businesses. Furthermore, regular feature requests are implemented, showing that user feedback is valued and actively used to improve the product.

Overall, Computicate PSA has been a valuable tool for MSPs, enabling them to perform their jobs effectively and efficiently. The ticket management, integration capabilities, seamless RMM ticket integration, financial system integration, and strong vendor support have provided a smooth relationship between users and the product. It has successfully solved key business problems for MSPs, ultimately improving their service delivery and customer satisfaction.

User-friendly Interface: Several reviewers have praised Computicate for its user-friendly web interface. They have found it easy to use, understand, and configure. 

Great Support: Many users have appreciated the excellent support provided by Computicate's company. They mentioned that the support team, including the CEO, has been responsive and helpful in setting things up and resolving issues.

Flexibility and Integration Options: Reviewers have commended Computicate for its flexibility and wide range of integration options. The software covers the majority of MSP platforms and tools, including seamless integration with Continuum. This allows businesses to easily synchronize sales items, managed systems, and contracts with Continuum, ensuring all systems are up to date.

Lack of Mobile Applications: Some users have expressed concern over the lack of mobile applications for Computicate PSA. They feel that having a mobile app would greatly enhance their ability to access and manage their tasks on the go. However, it is important to note that the software team is actively working on developing these applications.

User Interface Improvements Needed: Several users have mentioned that the user interface of Computicate PSA could benefit from improvements, particularly in terms of rearranging and cleaning up settings. They believe that a more intuitive and organized interface would make it easier to navigate and customize their experience. It is worth noting that the software team is already addressing these concerns and actively working on improving the user interface.

Reports Could be More Comprehensive: Some users have expressed that they would like to see more comprehensive reports within Computicate PSA. They feel that the current report options are limited in terms of data visualization and customization capabilities. However, they are aware that this aspect is being developed by the software team, which gives them hope for future enhancements in this area.

Computicate PSA is a cloud-based business management and professional services automation (PSA) tool that is specifically designed for Managed Service Providers (MSPs). The platform offers a broad array of features, such as ticketing, time tracking, customer management, inventory tracking, quoting, recurring billing and more. It provides MSPs with real-time data insights into various company metrics like service levels, utilization rates, revenue figures and customer satisfaction from one centralized control console.

The integrated ticket system ensures all workflows are efficiently managed to ensure timely responses, optimize team performance and increase client satisfaction through canned responses options or an easy-to-use WYSIWYG email editor. Computicate's PSA automatically tracks staff time spent on each client case while keeping everyone accountable by matching it to the relevant contract terms or service level agreements.

Computicate PSA empowers users to manage hardware and software inventories easily together with their details such as serial numbers, product types, item ages whilst simultaneously managing supplier purchase orders/invoice numbers & asset stock locations. Users can also create online quotes for products/labor/contracts/inventory items that clients can access independently to approve or decline directly via the platform; increasing efficiency in transactional processes.

Computicate is an out of the box Professional Services Automation (PSA) platform for MSPs from the small Dutch company of the same name.

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Professional Services Automation Software is a type of project management software for companies that need to plan, track, and invoice client projects. Beyond typical project management features like scheduling, task management, resource management, document management, and team collaboration, PSA tools also include features for generating quotes/estimates, invoicing, project & financial reporting, and otherwise communicating with clients.

Professional Services Automation

Computicate PSA in one minute

The complete IT Business Management solution that will get you In Control. Whether you run a small business, mid-market or enterprise MSP, Computicate will make your business more profitable.

Computicate is the complete integrated Business Management tool which gives you full control on your Managed Service operation. You can be sure that your clients get the service that they pay for. You can automatically invoice services that your clients use, and easily import this information into your financial system. Meanwhile you automatically have an understanding of the time spent per client, the occupancy of your operation, the client satisfaction, service level performance, etc., etc.

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Computicate PSA

Overview

What is Computicate PSA?