Name: Conclusion
Author: Eller

Help Desk

Web and Video Conferencing

Customer Support

Feature Management

Functional Testing

Mind Mapping

Development

Business Intelligence (BI)

Calibration Management

Collaboration

Dropshipping

Enterprise Search

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Performance Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Storage

Configuration Management

DevSecOps

Disk Cloning

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Interoperability

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

Remote Monitoring and Management

SaaS Backup

Scale-Out Storage

Server Virtualization

Static Application Security Testing (SAST)

Storage Area Network

Test Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Event Management

Marketing Attribution

Marketing Automation

Search Marketing Intelligence

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Secure Service Edge (SSE)

Security

Car Rental

Construction Accounting

Direct Secure Messaging

Home Health Care

Hospital Management

Medical Office EMR & EHR

Population Health Management

Veterinary

Vertical-Specific

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The Conclusion, offered by Eller s.r.o., is an end-to-end Enterprise Process Management solution designed to streamline and automate business processes. According to the vendor, this software solution is suitable for business users, CIOs, program managers, product managers, and project managers across various industries. The Conclusion offers a range of features to support requirements collection, pipeline planning, project tracking, task management, and IT processes automation.

## Key Features

**Powerful text editing and collaboration tools**: According to the vendor, the Conclusion provides robust text editing capabilities and collaborative features to facilitate efficient content creation and collaboration among multiple users.

**Slick interface design**: The Conclusion offers a modern and user-friendly interface design, which the vendor claims ensures a seamless user experience and easy navigation.

**Customizable workflows**: The Conclusion allows users to customize workflows according to their specific business needs, enabling them to optimize their processes and ensure efficient task execution.

**Seamless automation of all process steps**: According to the vendor, the Conclusion automates all process steps, eliminating the need for manual intervention and reducing the chances of errors. This automation feature aims to save time and improve overall productivity.

**No need for integration between multiple tools**: The Conclusion claims to eliminate the need for integrating multiple tools by providing comprehensive features and functionalities within a single application.

**No need for additional instrument purchases**: The vendor states that the Conclusion offers all the necessary tools and functionalities, eliminating the need for businesses to make additional purchases. This cost-effective approach aims to provide businesses with a complete solution for process management.

**Predefined methodologies for unique customer approaches and cultures**: The Conclusion offers several predefined methodologies that can be easily adopted and extended by customers to align the solution with their specific requirements and cultural context.

**IT processes automation solutions**: The Conclusion allows businesses to submit ideas and requests to their IT department and receive instant updates on the progress. The vendor claims that this solution acts as a bridge between the business and IT, making implementation easy and ensuring effective communication between the two departments.

**Complete overview of past and current requests linked to architectural elements**: According to the vendor, the Conclusion provides a comprehensive overview of all past and current requests, enabling businesses to have a clear understanding of their requirements and timelines. This feature aims to facilitate wise planning of enterprise IT and ensure that all requested requirements are properly addressed.

**Requirement history and relations tracking for software developers**: The Conclusion enables software developers to easily track requirement history and relations, providing a better understanding of requested features and their timelines. According to the vendor, this feature aims to enhance development processes and ensure efficient delivery of software solutions.

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Essential

Engaged

Excellent

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Starter

Growth

Conclusion

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Eller

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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Conclusion

Overview

What is Conclusion?