TrustRadius Insights
CoPointer solves several business problems related to team collaboration by providing an easy-to-use, secure, and comprehensive web …
Overview
What is Copointer?
CoPointer is a co-browsing tool. It allows agents / operators to join customers in their browsing sessions, interacting and collaborating with them in real time. Customer and agent can browse a website together, resolving customer issues faster. With it, the…
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What is Copointer?
CoPointer is a co-browsing tool. It allows agents / operators to join customers in their browsing sessions, interacting and collaborating with them in real time. Customer and agent can browse a website together, resolving customer issues faster. With it, the vendor states the customer will get…
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Copointer?
CoPointer is a co-browsing tool. It allows agents / operators to join customers in their browsing sessions, interacting and collaborating with them in real time. Customer and agent can browse a website together, resolving customer issues faster. With it, the vendor states the customer will get fully personolized support.
Copointer's value proposition is:
- Higher customer satisfaction
- Increased trust
- Higher conversion rates
- Easier customer onboarding
- Personalized service
- Private and secure environment
- Quick solutions to customer’s query
Copointer Features
- Supported: Higher customer satisfaction
- Supported: Higher conversion rates
- Supported: Increased trust
- Supported: Personalized service
- Supported: Quick solutions to customer’s query
Copointer Screenshots
Copointer Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English, Russian, Ukranian, |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
CoPointer solves several business problems related to team collaboration by providing an easy-to-use, secure, and comprehensive web application for users. According to several users who have utilized this product for their teams, CoPointer saves time and helps them get training and guidance from colleagues and superiors. Additionally, the tool eliminates the need for plugins and supports all types of browsers and devices seamlessly.
Users can integrate CoPointer with their websites to browse with clients, perform necessary operations, and share files and pictures. Furthermore, CoPointer simplifies on-screen highlighting and sharing common interests with friends and family. Users can conduct video and audio chats as well as text chats, making it an all-in-one collaboration platform for both individuals and teams. With CoPointer, users can create conference calls with up to 100 participants, which is particularly useful for companies with geographically dispersed teams. Overall, CoPointer's co-browsing feature helps teams collaborate more quickly and efficiently while enhancing interaction between workers.
Versatile Tool: Users have praised Copointer for its versatility, with many stating that it can be used for a wide range of purposes such as shopping, group study, and browsing the internet with friends. The ability to use Copointer in various contexts has been appreciated by users.
Intuitive User Interface: Several reviewers have commented on the intuitive and appealing user interface of Copointer. They find it easy to use and understand, with particular praise directed towards the visualization of the tool.
Multi-Channel Communication System: Many users have highlighted Copointer's multi-channel communication system as a major advantage. It integrates with browsers and existing websites, allowing for audio chat, text chat, and file sharing capabilities. This feature has been seen as very helpful when conducting meetings or virtual classes.
Missing Encryption Option: Some users have expressed concern regarding privacy as they are unable to find an option to check if their audio and video are fully encrypted.
Difficulty Sharing MP4 Videos: Some users have faced difficulties while sharing videos in mp4 format, and the redirected link did not work.
Speed Issues While Co-browsing: Some users have experienced speed issues while co-browsing which can result in a less than optimal experience.