Crownpeak Digital Accessibility and Quality Reviews and Ratings

Rating: 7.5 out of 10

Score

7.5 out of 10

Community insights

TrustRadius Insights for Crownpeak Digital Accessibility and Quality are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Preconfigured Checkpoints and Reporting: Users have appreciated the preconfigured checkpoints that help gather a baseline and the reporting feature that highlights pain points at regular intervals. The convenience of these features has been noted as instrumental in streamlining quality control processes.

Customizable Templates for Marketing: Customers highlighted the customizable templates provided for content and multi-channel marketing as a great asset. The flexibility offered by these templates allows businesses to tailor their messaging effectively across various platforms.

Remote Collaboration and Quick Functionality: Reviewers found remote collaboration with the entire team easier through the tool, acknowledging its quick functionality along with valuable insights from dashboards. This seamless collaboration capability coupled with efficient performance has been lauded for enhancing productivity within teams.

Reviews

18 Reviews

Jumpstart Technical SEO Efforts with Crownpeak Digital Accessibility and Quality

Rating: 8 out of 10

Incentivized

February 29, 2024

Use Cases and Deployment Scope

When we wanted to accelerate technical SEO to improve our page rankings, we needed a place to start. Crownpeak Digital Accessibility and Quality's set of checkpoints is that starting place. From there, it started a conversation of what was relevant and what wasn't, then we could configure the checkpoints to align to our business. Beyond that starting place, we grew into automated testing after gathering enough data to know where our blind spots were.

Pros

Preconfigured checkpoints to gather a baseline.
Reporting at regular intervals to identify pain points.
Mapping to WCAGG standard to understand how to resolve errors.
Ability to add customized checkpoints to align with messaging changes
Aggregating images in a visual repository to scan for relevancy.

Cons

Extended reporting capabilities over longer amounts of time.
First indexed dates to determine age of error as a basis for prioritization.
Integration with ticket management system.

Likelihood to Recommend

For systems with less structure, Crownpeak Digital Accessibility and Quality buys peace-of-mind that technical SEO and accessibility are solid. For more templated systems, this solution may not be necessary.

Melissa Blavos

Director of Digital Strategy in Marketing at Oracle (10,001+ employees)

Vetted Review

2 years of experience

View profile

Excellent customer service, good features, flexibility and accessibility.

Rating: 10 out of 10

April 23, 2022

Use Cases and Deployment Scope

It is an exceptional work tool, it has allowed us to create unique experiences, create an accessible and optimal workflow, it is one of the best solutions for large and small teams because it helps improve collaborations, marketing and maximizes quality in the content created and experiences with customers, Crownpeak is a tool through which we can obtain greater performance.

Pros

It provides incredible functions to manage all the documents, content, and workflow of our organization.
It allows you to create reports of all the content created and carry out an analysis of it.
It is a great tool for remote collaboration with our entire work team.
It gives us customizable templates for our content and multi-channel marketing.

Cons

customer service is wonderful and is always attentive to the needs that we may need.
It really has not presented any disadvantage and this is something extremely important for our organization.

Likelihood to Recommend

it is very likely because it provides functions and characteristics suitable for any organization, customer service works in an organized way and responds to requests as soon as possible, implementing this tool in our organization has been very easy, it keeps track of all activities, visitors, customer engagement and sentiment is possible using Crownpeak.

Devin Mulvey

Head Of Marketing Communication in Marketing at Autodesk (10,001+ employees)

Vetted Review

1 year of experience

View profile

Crownpeak review

Rating: 10 out of 10

Incentivized

February 21, 2022

Use Cases and Deployment Scope

We use CrownPeak and its PageChecker function on a daily basis to ensure standards are met and kept on our website. We also use it to search for copies. We check our accessibility scores against our peers. We also use the usability and SEO scores to help us create a more inclusive website for users.

Pros

PageChecker is excellent. Very quick to use.
Dashboards help us see what areas need improving
The Search function is valuable.

Cons

The Search results still indexed the old Beta version of our site
When faults are fixed, they remain as faults in the numbers till re-indexed.
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Likelihood to Recommend

When building a new page that is urgently required on the site, PageChecker allows us to very quickly check that the page is at the standard expected. It also flags if that's not the case. Running Page Checker takes only a matter of seconds which is fantastic. I am unable to think of scenarios where it's not appropriate.

Verified User

Contributor in Marketing (10,001+ employees)

Vetted Review

8 years of experience

A highly effective tool to manage small or large web estates, giving real insight into where a site could be improved for the user.

Rating: 9 out of 10

Incentivized

November 19, 2021

Use Cases and Deployment Scope

Crownpeak DQM is used in many ways - to pro-actively manage our web estate, to identify issues, and to check daily developments before they go live. We have also recently implemented the Crownpeak Autofix tool to enhance our accessibility for all of our web users.

Pros

Excellent, quick support
Easy to implement
Easy to configure to suit business needs.

Cons

Look at the pricing model for Autofix for businesses who have multiple domains.
Keep refreshing the DQM interface to stay ahead of the game.

Likelihood to Recommend

Crownpeak is very user-friendly, meaning a digital or marketing team with all levels of experience can pick it up easily and find it useful in their day-to-day activities. It can be used to review a site that has been inherited by a team, just as much as it can be used to pro-actively manage one on a daily basis. Restricted checkpoints also come in useful for identifying where content sits across a web estate, eg if a term is no longer compliant or an individual leaves a company and references need removing.

Verified User

Manager in Marketing (1001-5000 employees)

Vetted Review

10 years of experience

Cookie consent for professional uses

Rating: 8 out of 10

Incentivized

November 19, 2021

Use Cases and Deployment Scope

UCP from Crownpeak helped us to solve cookies policy issues across the whole group. We own a few companies and we needed to have a one-fits-all solution for a reasonable price and this was delivered with the UCP.

Pros

It allows to translate each label to a given language
It's fast to deploy
Support is really good

Cons

It's difficult to style some elements of the consent banner

Likelihood to Recommend

If you are looking for a consent platform that can be deployed across many domains and is managed from one place this is the product for you. On the other hand, if you have just one page to put the cookie consent banner on, there are definitely cheaper solutions out there.

Verified User

Professional in Marketing (1001-5000 employees)

Vetted Review

1 year of experience

A great intuitive tool that helps me in solving issues

Rating: 10 out of 10

Incentivized

November 14, 2021

Use Cases and Deployment Scope

Dqm consists out of a couple of different aspects, first of all you have the dashboard, this is used by the gate keepers of quality, Digital Services and the content owners of several different markets and businesses. Using this dashboards we keep track of large scale issues, template or component issues but alo hunt down the priority issues. The other tool is the cms plugin, this is used by all authors to make sure no isseus go live, and because some issues cannot be indicated by that plugin we also onboarded the Dqm live page checker. This tool can be used on the live page to check all checkpoints that are in the dashboard. We've been using the dashboards for more than a year and using the benchmarks we see great improvement on the website and apart from that over 30 checkpoints were added to make sure all aspects on quality were included. Some minor aspects (which the crownpeak team is developing) is reporting both on plugin usage as well as a daily management setup in the dashboard and the new checkpoints do not give any weight to the benchmarking scores, though they should.

Pros

The tickets, every single day I'm amazed by the ticketing tool and people that work on them, unfortunately I'm no longer being asked to grade tickets because every single one of them would be 10/10
The tooling itself is very intuitive, I myself am addicted to the scorings, its an amazing motivator!
The possibility to together with the Dqm team work on new checkpoint is so much fun!

Cons

The providing of info on improvements can be improved, there's a lot of information on the forum but a biweekly newsletter for tool owners like myself would be nice
Additional checkpoints could be suggested, its very onesided when it comes to new checkpoint creation
New checkpoints should be able to give weight on the benchmarking scores, insights on how the weight in the bemchmarking scores would be nice
I'm worried about the new ui and how it will affect the daily operations

Likelihood to Recommend

If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!

Harrie Vermeulen

Subject Matter Expert (SME) at Philips (10,001+ employees)

Vetted Review

1 year of experience

View profile

Crownpeak Digital Quality Management (DQM) is the Best All-In-One Automated Accessibility and Digital Governance Tool in the Market

Rating: 10 out of 10

Incentivized

April 30, 2021

Use Cases and Deployment Scope

We use the automated accessibility scans provided by Crownpeak DQM to assist with manual auditing. It is especially useful for enterprise-level organizations that have multiple digital properties. By leveraging DQM's analytical and benchmarking data, we are able to inform and create efficiencies within our manual digital accessibility process. DQM enables us to:

<ul><li>Quickly assess which websites are the highest risk and have the most errors</li><li>Gather trends and commonalities around recurring issues across multiple sites</li><li>Have a snapshot of a customer's progress on automated accessibility remediation both across the whole organization or site-by-site</li></ul>

Pros

Automated WCAG testing
Accessibility benchmarking across an organization's total websites
Differentiate between A, AA, and AAA issues
Compare accessibility, SEO, and usability in order to understand how the initiatives support each other
Easy admin functionality
Customization capabilities

Cons

Pages with many issues can take a longer time to load

Likelihood to Recommend

Crownpeak DQM is suited for any organization looking to include automated accessibility as part of its digital compliance program. It is especially well-suited for organizations with multiple websites that need to understand where they are on their automated accessibility journey across different products, project teams, and brands at any given time.

Verified User

Executive in Corporate (1-10 employees)

Vetted Review

1 year of experience

Crownpeak Digital Quality Management (DQM) Review

Rating: 10 out of 10

April 29, 2021

Use Cases and Deployment Scope

We use it with our clients. It provides the capabilities to focus efforts for web changes into the right areas but also give[s] insight into what needs to change and may be problematic. We also use it with other data to identify any changes in the websites and management team issues that may be causing an impact on the site

Pros

Focus on areas of the website that need [improvement] without guesswork
Give a quantitative view of the website errors
Integrate with publishing
Give a belt and braces approach to fixing errors on the site for accessibility
Give a view of multiple websites in one dashboard

Cons

Blending with Google Analytics data to see the impact of errors
Be able to attribute errors to a publisher if integrated with the CMS

Likelihood to Recommend

Particularly on [multi-domain, multi-national] websites where you want to ensure consistency and rules are being followed.

Verified User

Manager in Professional Services (10,001+ employees)

Vetted Review

11 years of experience

Crownpeak DQM: quality assurance across enterprise wide digital ecosystems

Rating: 9 out of 10

April 29, 2021

Use Cases and Deployment Scope

We consult on the resell and implement Crownpeak DXP across a range of clients. Typically the DXP is used globally by our client organisations across distributed marketing teams in a number of markets, to setup and manage digital marketing and digital business ecosystems. Specific business problems solved using the DXP are: control and consistency of web content and digital customer experience across markets; setup and management of B2C and B2B2C business models (including e-commerce, PIM, CRM); control and consistency of brand experience (including DAM).

Pros

Ensures quality and consistency of content implementation across distributed teams and markets.
Quick and easy content updates across global digital ecosystems.
Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)

Cons

Custom branded dashboard reports would be an excellent new feature

Likelihood to Recommend

DQM deals with quality assurance across most areas of website content and customer experience; including content quality, brand updates, product detail and SEO effectiveness (including broken links, H-tags etc.).

It does overlap with some of the other custom tools we already use in areas such as SEO quality and effectiveness. The advantage it gives however, is bringing all the factors listed above into a single tool and dashboard, making the process of highlighting, reporting and addressing all the website factors that affect customer experience and business effectiveness into a single space.

DQM is also useful for isolating single business and Customer Experience (CX) issues for our clients using the 'custom checkpoint' tools. For example, our most recent custom usage has been in the management of diversity and inclusion language and terminology across a global web estate, to ensure consistency of language and approach across an ecosystem of websites managed by distributed teams.

Andy Wood

Director & Co-founder in Marketing at Renegade Agency (11-50 employees)

Vetted Review

3 years of experience

View profile

Happy with Crownpeak DQM

Rating: 10 out of 10

April 29, 2021

Use Cases and Deployment Scope

Our organization and several of our clients use Crownpeak DQM to help ensure accessibility compliance, improve SEO, and ensure branding standards.

Pros

Automated WCAG Testing
Automated SEO issue finding
Continued assurance after content and template updates.

Cons

Make it easier to accept misspellings as correct

Likelihood to Recommend

Crownpeak DQM is a great product to help with automated scans both on a "live" website as well as during the development process. It does not replace manual scans - but rather should be complimentary. It also helps provide a great "paper trail" of work done for compliance auditing purposes.

Joel Macaluso

Partner, Development Services in Information Technology at iMedia inc (11-50 employees)

Vetted Review

2 years of experience

View profile

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Reviews and Ratings

A great intuitive tool that helps me in solving issues

Rating: 10 out of 10

Incentivized

November 14, 2021

Use Cases and Deployment Scope

Pros

The tickets, every single day I'm amazed by the ticketing tool and people that work on them, unfortunately I'm no longer being asked to grade tickets because every single one of them would be 10/10
The tooling itself is very intuitive, I myself am addicted to the scorings, its an amazing motivator!
The possibility to together with the Dqm team work on new checkpoint is so much fun!

Cons

The providing of info on improvements can be improved, there's a lot of information on the forum but a biweekly newsletter for tool owners like myself would be nice
Additional checkpoints could be suggested, its very onesided when it comes to new checkpoint creation
New checkpoints should be able to give weight on the benchmarking scores, insights on how the weight in the bemchmarking scores would be nice
I'm worried about the new ui and how it will affect the daily operations

Likelihood to Recommend

Harrie Vermeulen

Subject Matter Expert (SME) at Philips (10,001+ employees)

Vetted Review

1 year of experience

View profile