DemandTools Reviews and Ratings

Use Cases and Deployment Scope

Our organization had a wide range of issues in regards to data management. With the integration of so many third party applications, it is easy to create duplicate records if there are no proper way of tracking, monitoring, and sanitizing that data coming in. DemandTools has made it easy for us, with DupleBlocker, to create rules to identify duplicates based on email, first name, and last name. The actions we have taken at the moment is to simply report it so we can manually take action to merge or leave alone. This is one of many features we love.

Likelihood to Recommend

One experience I had with DemandTools is specifically with Find/Report IDs in which I was able to search my database for any existing donors. I was able to identify which existed by matching the email AND last name to pull the record IDs. These were then used to mark those accounts as existing vs new donors. I do not have any less appropriate scenarios but when exporting the Excel file from DemandTools, there was an option to export for every line item match, which can be confusing without prior reading of knowledgebase article or a YouTube video.

Use Cases and Deployment Scope

We use DemandTools to dedupe records in our Salesforce Org. DemandTools allows us to use various scenarios to find duplicate records that may have used more than 1 email address. Reducing the number of duplicates in our system allows us to save money when it comes to sending out various print materials to potential students. We do not end up wasting multiple materials to one record or any additional postage it may take. We also use MassImpact to allow us to update large amounts of records in one instance instead of having to do it multiple times.

Likelihood to Recommend

DemandTools is perfect for any system that constantly adds new records to its database. For example, in higher education, we are constantly purchasing search names from various vendors and DemandTools allows us to make sure we are not doubling up on the same records. It saves us money in the long run as we are not mailing out multiple copies of our brochures to the same person.

Use Cases and Deployment Scope

We use DemandTools to mass update records to add or change information, lead to contact deduping, contact to contact deduping, and finding and reporting IDs to cut back on the dupes created when large imports are being brought into the database. Validity has provided support and resources to help me familiarize myself with the product. I know we are just scraping the surface of what this product can do and am looking forward to continued use.

Likelihood to Recommend

DemandTools is great for cleaning up your database, along with keeping data clean. We use the dupe lists to pull a report but manually review each duplicate to ensure it is in fact the same person being merged. I'd love to see how others are using the product in terms of deduping.

Use Cases and Deployment Scope

I use DemandTools as a way to manage the data in my Salesforce org. It is a useful tool for the deduplication of records. Duplicates are always a problem in any CRM system. DemandTools makes it easy to manage by allowing for use of advanced logic to locate the duplicates and merge them. I also use DemandTools to find specific records or records that match logical criteria. It is great for returning the record IDs for the matched records.

Likelihood to Recommend

DemandTools is a wonderful tool to use to remove duplicate records from your CRM data by merging the records within the CRM itself according to the logic that you specify. It is also a wonderful tool to use if you need to scan your CRM data for specific records by criteria and need the record ID, or any other field from the record returned.

Use Cases and Deployment Scope

DemandTools is being used by a single department (sales operations) to handle multiple issues, such as identifying and merging duplicate accounts/contacts, updating ownership, and easily identifying data errors. We use it a few times a month normally, but more heavily when we are onboarding anything new from a merger/acquisition. It is especially good when other organizations have not kept up with their data or you don't trust the source.

Likelihood to Recommend

We brought in 400,000 records for a department that needed to have their information in Salesforce. The records had never been touched, cleaned, deduped, or cared about. We brought them in, used DemandTools to dedupe and merge, and then only found out the requestors were never going to use them. DemandTools to the rescue when we used them to jettison the whole lot back at them!

Use Cases and Deployment Scope

We use DemandTools frequently in our Sales Team to make mass changes, mass conversions, or de-duplicate our system. This tool is also very helpful in relating marketing lists with little information to current people in our system using the Find Report IDs feature.

This tool takes makes Salesforce Admin time a breeze. Things that would take hours to address manually are completed quickly with pre-loaded scenarios in DemandTools that work best for our organization.

Likelihood to Recommend

Great for general data management. Today alone, I've used DemandTools products to push a new list of leads into Salesforce, take a mass list of customer contacts and update a field required for a new process, and to check the current state of our duplicates in the CRM.

My main hurdle with DemandTools is that it lacks the ability to build automated data cleansing processes into the system that will tie into the CRM like some of the competitors in the industry.

Use Cases and Deployment Scope

It is generally used by the admissions department and used to fix errors and remove duplicates.

Likelihood to Recommend

Well suited for times in which changes need to be made to several users at once. Not well suited for single or few users. It takes too much time to create a CSV in order to change a single user.

Use Cases and Deployment Scope

DemandTools is used by several departments across campus. I use it to load and manage data for the admissions office at WPI. We receive data from a wide range of sources. For example, we purchase names from third-party vendors, have registration for campus events, high school visits, college fairs, etc. I load those lists using Finding Ids, Mass Effect and use the Single Table dedupe tool to merge duplicates not caught by our scheduled jobs. DemandTools saves us hours of time as we do not have to manually add all those contacts to the database using inquiry forms. We aren't recreating contacts already in the database and we can easily adjust and update contact information for recruits already in the database who may have moved, or changed email addresses. We save resources by using the schedule jobs feature to dedupe records after hours. Also, DemandTools has been a life-safer to mass correct data.

Likelihood to Recommend

Demand Tools is well-suited for uploading data files of hundreds of thousands of records into the database. It is useful for finding, updating and correcting data already in the database. A useful tool for merging duplicate records. Power Grid is useful for updating records that fall into a certain set of circumstances without having to reload the files. I don't have any comments that are negative.

Use Cases and Deployment Scope

We use DemandTools across our entire organization. We have used it to migrate and merge Salesforce orgs into one org, cleaning data, merging accounts and contacts that are duplicated. We also use it for quick analysis of objects and fields to determine usage and review data hygiene efforts. For those with an engineering or data science background, this tool is a perfect mix of extraction, analysis and ability to write back to records.

Likelihood to Recommend

Data deduplication is a great place to use DemandTools. It has logic to select the master record/field and gives a great user interface to manage the deduplication. There is no plotting or visualization of the data, it is a tool for looking at data in tabular formats with grouping.

Use Cases and Deployment Scope

It is used as a solution to our phone system, Bolt, for Salesforce. By formatting the data in Salesforce, we were able to achieve meaningful comparisons between the inbound number and our customer base, allowing us to intelligently route calls to specific groups, salespeople or automated responses, transforming the experience from the customer's perspective.

Likelihood to Recommend

If you have unformatted data and wish to reshape it into clean and formatted data sets for other applications like mass mailouts, address comparisons for logistics or other similar applications, I can highly recommend this as a solution. Validity (the company we purchased this through) also should be noted here, our positive experience with the software is also a testament to the professionalism and experience offered by the team at validity, we were very satisfied with the results. So satisfied... I have taken the time to write this review as we were in a real difficult position before we found this offering.