Document360

Document360 is a knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks.

Who It's For:

By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows).

By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing.

Key Capabilities:

1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media.

2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides.

3. Category Manager: Drag-and-drop content organization.

4. Interactive Demos: Clickable walkthroughs embedded in articles.

5. Custom Workflows: Automate reviews, roles, and approvals.

6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection.

7. Brand Customization: Tailor design, layout, and themes.

8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction.

9. Localization: 50+ languages.

Powered by Eddy AI:

1. AI Search: ChatGPT-style answers from your docs for instant self-service.

2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts.

3. AI Chatbot: 24/7 documentation-driven support that cuts costs.

4. AI Glossary Generator: Auto-creates glossaries for complex terms.

5. Article Summarizer: Condenses long docs into bite-sized summaries.

6. MCP Server: Connects your knowledge base to LLMs.

7. Duplicate Content Detection: Flags redundancy with precision.

8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability.