Dyalogo

Dyalogo is a cloud-based contact center software designed to enhance customer service experiences across various communication channels. This solution caters to call centers, customer service departments, sales and marketing teams, e-commerce companies, and financial institutions. According to the vendor, Dyalogo offers user-friendly interfaces and quick implementation, allowing both technical and non-technical users to efficiently manage and monitor agent performance in real-time. Additionally, Dyalogo provides seamless integration with external applications, omnichannel support, chatbot automation, and various features to streamline communication processes.

Key Features

Cloud Contact Center: According to the vendor, Dyalogo allows users to manage contact centers in the cloud, improving customer service experience across various communication channels without the need to purchase equipment or commit to long-term contracts.

100% Cloud-Based: Dyalogo provides access to the software without installing any applications on agent computers or requiring a VPN. According to the vendor, it is hosted on Google Cloud Platform, making it an ideal solution for remote work and does not lock users into any contracts.

Easy and Quick Implementation: According to the vendor, Dyalogo offers user-friendly interfaces and requires no technical knowledge, allowing non-technical users to utilize the system's full capabilities. The software is designed for fast and easy setup.

Real-Time Monitoring: According to the vendor, Dyalogo enables users to supervise and view agent status from anywhere. It provides real-time performance statistics for all communication channels, facilitating effective performance management.

Team Productivity: According to the vendor, Dyalogo allows users to configure shift schedules, receive alerts for non-compliance, and access detailed reports on agent activity. It enables users to measure the performance and behavior of each agent, optimizing team productivity.

Unified Environment: Dyalogo allows users to manage multiple communication channels in a simple and homogeneous way. It includes scripts and categorization for each interaction, providing a unified experience for handling different channels.

Integration with External Applications: Dyalogo seamlessly integrates with external applications, allowing users to exchange information with business systems. According to the vendor, it offers API integration and ensures smooth connectivity with mission-critical systems.

Interaction Recording: According to the vendor, Dyalogo records all activities across communication channels, making it an integral part of management reports. It stores up to 3 months of information for comprehensive data analysis.

Omnichannel Support: Dyalogo enables users to effectively manage all communication channels, including phone, SMS, chat, WhatsApp, Facebook Messenger, Instagram, email, and web forms. According to the vendor, it ensures seamless integration and support for all channels.

Chat Integration: According to the vendor, Dyalogo integrates with popular messaging platforms like WhatsApp, Instagram, Facebook Messenger, and web chat. Interactions can be handled by agents or specialized bots, providing a versatile and agile operation.