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Users have found Engati to be a valuable tool for minimizing the workload on their customer support teams and driving conversions to …
Overview
What is Engati?
Engati is a chatbot and live chat platform designed to assist businesses in delivering customer experiences. According to the vendor, Engati enables companies to automate customer support, generate leads, and engage with customers in real-time. The product caters to various professions and industries,...
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Product Details
- About
- Tech Details
What is Engati?
Engati is a chatbot and live chat platform designed to assist businesses in delivering customer experiences. According to the vendor, Engati enables companies to automate customer support, generate leads, and engage with customers in real-time. The product caters to various professions and industries, including real estate developers, e-commerce and retail, logistics, travel and hospitality, insurance and banking, customer service professionals, marketing professionals, sales professionals, and IT professionals.
Key Features
Lead Generation: According to the vendor, Engati's chatbot automates lead capturing and aims to improve conversion rates for real estate developers.
Real-time Support: Engati's chatbot integrates with ChatGPT to provide real-time support for properties. It is said to automate instant replies to FAQs and handle complex customer queries.
Instant Scheduling and Coordination: Engati's automation capabilities aim to simplify scheduling and coordination for property visits, potentially optimizing the customer experience for real estate developers.
WhatsApp Broadcasts: Engati allows real estate developers to engage with prospects through WhatsApp broadcasts, which the vendor claims can be used for marketing campaigns to notify prospects about new property launches and offers.
Multilingual Chatbot: Engati's chatbot supports over 50 languages, providing a personalized experience for customers by allowing them to interact in their preferred language, as stated by the vendor.
OneView Inbox: According to the vendor, the OneView Inbox feature aims to simplify omnichannel interactions by providing a unified view of all customer conversations across multiple touchpoints.
AI Chatbot: Engati's AI chatbot is designed to deliver personalized conversations and 24/7 support. The vendor claims it can handle complex queries, provide product recommendations, and assist with lead generation.
Live Chat: Engati's Live Chat feature allows real-time collaboration with customers, quick replies, and the potential to close sales while balancing automation with human interaction.
DocuSense: According to the vendor, Engati's DocuSense feature aims to save time by providing quick and accurate responses to complex customer queries within seconds.
Integrations: Engati seamlessly integrates with third-party applications and CRMs, allowing businesses to leverage their preferred tools for marketing, ticketing, analytics, and growth, as claimed by the vendor.
Engati Features
- Supported: Auto-Responders
- Supported: Customizable Branding
- Supported: File Sharing
- Supported: Mobile Access
- Supported: Proactive Chat
- Supported: Real-time Consumer-facing Chat
- Supported: Reporting/Analytics
- Supported: Third Party Integrations
- Supported: Transcripts/Chat History
- Supported: Transfers/Routing
- Supported: AI/Machine Learning
- Supported: Chatbot
- Supported: Code-free Development
- Supported: Natural Language Processing
- Supported: Pre-Configured Bot
- Supported: Contextual Guidance
- Supported: Intent Recognition
- Supported: Live Chat
- Supported: Multi-Channel Communication
- Supported: Multi-Language
- Supported: Sentiment Analysis
- Supported: Speech Recognition
- Supported: Feedback Management
Engati Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found Engati to be a valuable tool for minimizing the workload on their customer support teams and driving conversions to sales. With its intuitive interface and ease of use, Engati allows users to build and train chatbots for various use cases without requiring programming knowledge. This has been particularly beneficial for businesses looking to automate customer interactions and provide quick and efficient support.
Engati's data analysis capabilities and easy integration with JSON APIs have also been praised by users. The platform offers good data analysis, allowing businesses to gather insights and make informed decisions based on customer interactions. Additionally, the seamless integration with external APIs enables users to extend the functionality of their chatbots and create more personalized experiences for their customers.
Furthermore, users have achieved success in engaging customers and increasing subscriptions through the use of Engati's chatbot platform. By leveraging the power of conversational AI, businesses have been able to deliver targeted messages, recommend products or services, and guide customers through the sales funnel. Engati has proved to be a time-saving solution that not only enhances customer satisfaction but also boosts revenue generation.
High Customizability: Reviewers have found Engati's software to be highly customizable, allowing them to tailor the service according to their specific needs. Many users have appreciated the potential that Engati offers in terms of providing a personalized experience.
Easy-to-use Chatbot Builder: Engati's chatbot builder has been praised by multiple reviewers for its user-friendly interface and ease of use. Users have mentioned that it requires minimal training and allows them to configure and deploy their own bots in less than 5 minutes.
Wide Range of Integrations: The platform's ability to integrate with various chat apps, such as Facebook, Slack, Skype, and Viber, has been positively highlighted by users. They have found it convenient for connecting with different channels and expanding their reach across platforms.
Complicated and slow mobile application: Some users have found the Engati mobile application to be complicated and slow, particularly on cheaper phones.
Poor performance of automated system: Several reviewers have complained about the poor performance of Engati's automated system.
Lackluster customer support: Users have criticized the lethargic support teams at Engati, who prefer email communication over more prompt methods of assistance.