Name: Engati
Rating: 8 (1 reviews)
Author: Engati Technologies

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Mobile App Development

Development

Association Management

Business Intelligence (BI)

Calibration Management

Collaboration

Dropshipping

File Sync

Objectives and Key Results (OKR)

Enterprise

Accounting

Budgeting and Forecasting

Crypto Accounting

Financial Risk Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

International Payroll

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Business Internet Service Providers (ISPs)

Cloud Storage

Component Content Management

Container Management

Fraud Detection

IT Alert Management

Identity Verification

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Intranet

Load Testing

Managed Print

Managed Private Cloud

Metadata Management

Network Performance Monitoring

Product Implementation Services

Tower Servers

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Online Reputation Management

Presentation

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Email Signature

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Pipeline

Sales

Antivirus

Security

Digital Forensics

Estate Planning

Insurance Agency Management

Insurance Claims Management

Inventory Management

Library Management

Physical Therapy

Vertical-Specific

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### Chatbot Integration
Users consistently highlight Engati's chatbot integration as a standout feature, praising its ease of use and quick deployment capabilities. The platform's ability to adapt to different contexts and cover a wide range of use cases has garnered positive feedback. While some users have encountered minor issues with core features that require customer support intervention, the overall sentiment remains positive towards Engati's chatbot integration functionality. The platform's responsiveness and extensive integrations further contribute to its appeal among users seeking efficient and user-friendly chatbot solutions.

### Customer Support Quality
Users have expressed mixed opinions regarding Engati's customer support quality. While some reviewers praise the exceptional assistance provided by the customer support team, others highlight challenges such as delays in resolving issues and the need to seek support for basic functionalities. The general consensus seems to be that Engati's customer support quality is satisfactory but may require improvements in responsiveness and ease of access to core features.

### Onboarding and Training
While some users found the onboarding process of Engati to be challenging, others appreciated the ease of creating new bots and the quick deployment time. The training aspect received positive feedback for its simplicity and the ability to customize bots efficiently. However, there were concerns raised about delays in the onboarding process and the responsiveness of the support team. In conclusion, opinions on Engati's onboarding and training capabilities vary among users, with both positive and negative experiences reported.

### Sales and Conversions
Some users have praised Engati's sales and conversions functionality, highlighting its effectiveness in driving website engagement and tracking conversions. However, others have expressed frustration with the platform, citing issues such as delayed onboarding processes, unfulfilled promises during sales, and technical bugs in the mobile app. The mixed feedback suggests that while Engati's sales and conversions capabilities have shown promise for some, there are notable areas that require improvement to enhance user experience and overall satisfaction.

Engati is a chatbot and live chat platform designed to assist businesses in delivering customer experiences. According to the vendor, Engati enables companies to automate customer support, generate leads, and engage with customers in real-time. The product caters to various professions and industries, including real estate developers, e-commerce and retail, logistics, travel and hospitality, insurance and banking, customer service professionals, marketing professionals, sales professionals, and IT professionals.

## Key Features

**Lead Generation**: According to the vendor, Engati's chatbot automates lead capturing and aims to improve conversion rates for real estate developers.

**Real-time Support**: Engati's chatbot integrates with ChatGPT to provide real-time support for properties. It is said to automate instant replies to FAQs and handle complex customer queries.

**Instant Scheduling and Coordination**: Engati's automation capabilities aim to simplify scheduling and coordination for property visits, potentially optimizing the customer experience for real estate developers.

**WhatsApp Broadcasts**: Engati allows real estate developers to engage with prospects through WhatsApp broadcasts, which the vendor claims can be used for marketing campaigns to notify prospects about new property launches and offers.

**Multilingual Chatbot**: Engati's chatbot supports over 50 languages, providing a personalized experience for customers by allowing them to interact in their preferred language, as stated by the vendor.

**OneView Inbox**: According to the vendor, the OneView Inbox feature aims to simplify omnichannel interactions by providing a unified view of all customer conversations across multiple touchpoints.

**AI Chatbot**: Engati's AI chatbot is designed to deliver personalized conversations and 24/7 support. The vendor claims it can handle complex queries, provide product recommendations, and assist with lead generation.

**Live Chat**: Engati's Live Chat feature allows real-time collaboration with customers, quick replies, and the potential to close sales while balancing automation with human interaction.

**DocuSense**: According to the vendor, Engati's DocuSense feature aims to save time by providing quick and accurate responses to complex customer queries within seconds.

**Integrations**: Engati seamlessly integrates with third-party applications and CRMs, allowing businesses to leverage their preferred tools for marketing, ticketing, analytics, and growth, as claimed by the vendor.

High Customizability: Reviewers have found Engati's software to be highly customizable, allowing them to tailor the service according to their specific needs. Many users have appreciated the potential that Engati offers in terms of providing a personalized experience.

Easy-to-use Chatbot Builder: Engati's chatbot builder has been praised by multiple reviewers for its user-friendly interface and ease of use. Users have mentioned that it requires minimal training and allows them to configure and deploy their own bots in less than 5 minutes. 

Wide Range of Integrations: The platform's ability to integrate with various chat apps, such as Facebook, Slack, Skype, and Viber, has been positively highlighted by users. They have found it convenient for connecting with different channels and expanding their reach across platforms.

Complicated and slow mobile application: Some users have found the Engati mobile application to be complicated and slow, particularly on cheaper phones. 

Poor performance of automated system: Several reviewers have complained about the poor performance of Engati's automated system. 

Lackluster customer support: Users have criticized the lethargic support teams at Engati, who prefer email communication over more prompt methods of assistance.

Users have found Engati to be a valuable tool for minimizing the workload on their customer support teams and driving conversions to sales. With its intuitive interface and ease of use, Engati allows users to build and train chatbots for various use cases without requiring programming knowledge. This has been particularly beneficial for businesses looking to automate customer interactions and provide quick and efficient support. 

Engati's data analysis capabilities and easy integration with JSON APIs have also been praised by users. The platform offers good data analysis, allowing businesses to gather insights and make informed decisions based on customer interactions. Additionally, the seamless integration with external APIs enables users to extend the functionality of their chatbots and create more personalized experiences for their customers.

Furthermore, users have achieved success in engaging customers and increasing subscriptions through the use of Engati's chatbot platform. By leveraging the power of conversational AI, businesses have been able to deliver targeted messages, recommend products or services, and guide customers through the sales funnel. Engati has proved to be a time-saving solution that not only enhances customer satisfaction but also boosts revenue generation.

Starter

Team

Busniess

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Engati

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Engati Technologies

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Engati

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What is Engati?