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Many users have found that integrating Feedb with Quickbooks has greatly simplified the process of managing customer feedback for …
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Feedb?
Feedb Features
- Supported: Customer Segmentation
- Supported: Dashboard
- Supported: Knowledge Management
- Supported: Negative Feedback Management
- Supported: Predictive Analytics
- Supported: Reporting/Analytics
- Supported: Sentiment Analysis
- Supported: Survey/Poll Management
Feedb Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Many users have found that integrating Feedb with Quickbooks has greatly simplified the process of managing customer feedback for medium-sized businesses. The seamless integration allows businesses to easily import contacts and provides a direct link to the Intuit Find an Accountant page, which is particularly convenient for those who receive leads through that platform. By using Feedb consistently over the course of a year, businesses have experienced significant growth in their Yelp reviews and a reduction in the number of negative reviews. In a busy office environment, Feedb has proven to be invaluable in helping businesses stay connected with their customer base in a hands-off manner. Users have reported that after using Feedb for several months, they have not only generated numerous reviews for their business, but it has also helped them establish and maintain strong customer relationships. By actively seeking feedback from customers, businesses have noticed that customers feel appreciated and it provides valuable insights into areas where improvements can be made. With its non-intrusive approach, Feedb has made it easy for businesses to encourage customers to post reviews, resulting in significant growth in review count. Overall, Feedb comes highly recommended for any business seeking to boost their review count and enhance their customer relations.
Prominent feedback request feature: Users have appreciated the prominent feature of Feedb that allows them to send feedback requests to clients or networks, as mentioned by multiple reviewers.
Automatic feedback requests: Many users have found it beneficial that Feedb offers automatic feedback requests, prompting positive reviewers to post their reviews on different sites within the app or directing them to specific review pages like the Find an Accountant page.
Direct delivery of negative feedback: The ability of Feedb to send negative feedback directly to business owners has been praised by several reviewers. This feature provides a mechanism for businesses to navigate and address negative reviews promptly.
Tricky Navigation: Some users have found the functionality of sending feedback requests to clients to be tricky to navigate, suggesting that it could benefit from a more user-friendly interface.
Lack of Report Tags: Several users have expressed a desire for the ability to pull reports based on tags, indicating that this feature is currently not available in the software.
Perceived Overpricing: A few users have mentioned that they find the software expensive compared to other feedback management tools, suggesting that they perceive it to be overpriced considering its features and capabilities.