Name: Feedb
Author: Feedb

Help Desk

Web and Video Conferencing

Customer Support

Kubernetes Monitoring

Development

Career Center

Education

Association Management

Barcode

Business Intelligence (BI)

Business Process Management (BPM)

Calibration Management

Collaboration

Corporate Performance Management (CPM)

Interactive Voice Response (IVR)

Project Portfolio Management

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

International Payroll

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

File Sync and Share

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Modular Storage Area Network (SAN)

Network Access Control (NAC)

Network Performance Monitoring

Remote Desktop

Routers

SSL Certificate

Telecom Expense Management (TEM)

Unified Endpoint Management (UEM)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Success

Digital Signage

Email Marketing

Employee Advocacy

Graphics

Marketing Automation

Presentation

Search Marketing Intelligence

Social Login

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Sales Pipeline

Sales

Data Loss Prevention

Security

Automotive

Awards Management

Car Rental

Emergency Notification

Legal Research

PCB Design

Real Estate Property Management

Vertical-Specific

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Prominent feedback request feature: Users have appreciated the prominent feature of Feedb that allows them to send feedback requests to clients or networks, as mentioned by multiple reviewers. 

Automatic feedback requests: Many users have found it beneficial that Feedb offers automatic feedback requests, prompting positive reviewers to post their reviews on different sites within the app or directing them to specific review pages like the Find an Accountant page.

Direct delivery of negative feedback: The ability of Feedb to send negative feedback directly to business owners has been praised by several reviewers. This feature provides a mechanism for businesses to navigate and address negative reviews promptly.

Tricky Navigation: Some users have found the functionality of sending feedback requests to clients to be tricky to navigate, suggesting that it could benefit from a more user-friendly interface.

Lack of Report Tags: Several users have expressed a desire for the ability to pull reports based on tags, indicating that this feature is currently not available in the software. 

Perceived Overpricing: A few users have mentioned that they find the software expensive compared to other feedback management tools, suggesting that they perceive it to be overpriced considering its features and capabilities.

Many users have found that integrating Feedb with Quickbooks has greatly simplified the process of managing customer feedback for medium-sized businesses. The seamless integration allows businesses to easily import contacts and provides a direct link to the Intuit Find an Accountant page, which is particularly convenient for those who receive leads through that platform. By using Feedb consistently over the course of a year, businesses have experienced significant growth in their Yelp reviews and a reduction in the number of negative reviews. In a busy office environment, Feedb has proven to be invaluable in helping businesses stay connected with their customer base in a hands-off manner. Users have reported that after using Feedb for several months, they have not only generated numerous reviews for their business, but it has also helped them establish and maintain strong customer relationships. By actively seeking feedback from customers, businesses have noticed that customers feel appreciated and it provides valuable insights into areas where improvements can be made. With its non-intrusive approach, Feedb has made it easy for businesses to encourage customers to post reviews, resulting in significant growth in review count. Overall, Feedb comes highly recommended for any business seeking to boost their review count and enhance their customer relations.

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Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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