TrustRadius Insights
Feedbackly is a versatile tool that caters to various use cases for businesses and organizations. Users have found it invaluable in …
Overview
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Feedbackly?
Feedbackly Features
- Supported: Data Analysis Tools
- Supported: Email Marketing
- Supported: Question Branching
- Supported: Skip Logic
- Supported: URL Customization
- Supported: Mobile Survey
- Supported: Offline Response Collection
- Supported: Question Library
- Supported: Site Intercept Survey
- Supported: Support Audio/Images/Video
- Supported: Anonymous Feedback
- Supported: Dashboard
- Supported: Progress Tracking
- Supported: Reporting/Analytics
- Supported: Self Service Portal
- Supported: Surveys & Feedback
- Supported: Customer Segmentation
- Supported: Feedback Management
- Supported: Multi-Channel Data Collection
- Supported: NPS Survey Structure
- Supported: Negative Feedback Management
- Supported: Predictive Analytics
- Supported: Sentiment Analysis
- Supported: Survey/Poll Management
- Supported: Text Analysis
- Supported: Customer Experience Management
- Supported: Customizable Templates
- Supported: Data Import/Export
- Supported: Drag & Drop
- Supported: Performance Metrics
- Supported: Reporting & Statistics
- Supported: AI/Machine Learning
- Supported: CES Survey Structure
- Supported: CSAT Survey Structure
- Supported: Complaint Monitoring
- Supported: Customizable Forms
- Supported: Email Management
- Supported: SMS Messaging
- Supported: Third Party Integrations
- Supported: Trend Analysis
- Supported: 360 Degree Feedback
- Supported: Pulse Surveys
- Supported: Multi-Channel Distribution
- Supported: Multi-Language
- Supported: NPS of Customers
- Supported: NPS of Employees
- Supported: Segmentation
- Supported: Text Fields
Feedbackly Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Feedbackly is a versatile tool that caters to various use cases for businesses and organizations. Users have found it invaluable in improving response time and quality by easily creating surveys and collecting data. The platform's superior search quality has proven to be particularly useful for preparing for meetings with clients, allowing users to gather valuable insights and information.
Moreover, Feedbackly serves as a great tool for businesses looking to understand their customers better. By creating customizable surveys, business owners are able to enhance the overall client experience and manage clients effectively. Additionally, Feedbackly helps bridge the gap between office staff and customers by actively reaching out to them throughout their process, fostering a stronger connection and improving customer satisfaction.
Not only does Feedbackly emphasize customer emotion tracking, making it an empathetic tool for designing customer satisfaction surveys, but it also provides actionable insights to improve products and services. It enables organizations to analyze pain points on websites and applications, addressing customer concerns and driving product enhancements.
Furthermore, Feedbackly plays a crucial role in customer retention and conversion rates with its beneficial CRO feature. The ability to automate the journey and upsell or cross-sell products to happy customers is invaluable in driving revenue growth. In addition, the platform facilitates direct feedback during COVID and post-COVID times, helping businesses adapt their strategies to meet changing customer needs.
Overall, users appreciate how Feedbackly simplifies the process of creating surveys and obtaining feedback. Its ease of use, efficiency in managing customer feedback, and ability to provide valuable insights make it an essential tool for businesses looking to improve their products, services, and overall customer experience.
Intuitive and User-Friendly Interface: Many users have praised Feedbackly for its highly intuitive and user-friendly interface. They have found it easy to navigate through the software's features, making it a seamless experience for managing customer feedback.
Comprehensive Feedback Solution: Users appreciate that Feedbackly serves as a comprehensive feedback solution. It automates the process of gathering feedback, saving time and effort. Additionally, it helps understand customer emotions better and increases customer retention rates.
Useful Features for Understanding Customer Behavior: The variety of features offered by Feedbackly is highly valued by users for understanding customer behavior. With detailed analysis, segmentation of data, and tracking of customer emotions, users find these features highly useful in improving their business strategies.
Aesthetically Unappealing UI: Some users have expressed dissatisfaction with the user interface of Feedbackly, mentioning that they find it aesthetically unappealing.
Costly and Challenging Integration: Several reviewers have highlighted the difficulties and costs associated with integrating Feedbackly with other software. They have mentioned that the process can be challenging and costly.
Lack of Mobile Device Compatibility: Users have reported a lack of mobile device compatibility as a drawback of Feedbackly. They mention inconveniences such as difficulty in canceling orders or accessing the software on the go.