Name: Feedbackly
Author: Feedbackly

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Functional Testing

Image Recognition

Java Technologies

Service Mesh

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Email Spam Filter

Emissions Management

Privacy Policy Generators

Enterprise

Accounting

Digital Banking

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Deduplication

Data Privacy Management

Data Science

DevSecOps

Ethernet Switches

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Migration

Network Performance Monitoring

Sensitive Data Discovery

Testing Services

User Virtualization

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

URL Shorteners

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Acceleration

Sales Engagement

Sales

Secure Access Service Edge (SASE)

Security

Animation

Digital Forensics

Geographic Information

Insurance Suites

PCB Design

Physical Therapy

Tax Practice Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

eMeetingsOnline

Priority Matrix

Appfluence

ReportsNow

Crowdtap

AspenOne Supply Chain Management

Aspen Technology

FastPIPE

FastEST, Inc.

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

### Survey Design and Customization
Feedbackly's users consistently highlight the platform's user-friendly interface and the ease with which they can create customized surveys in a short amount of time. The ability to design visually appealing survey forms and customize them to suit specific needs is a standout feature for many reviewers. While some users have encountered minor issues with mobile viewing and formatting, the overall sentiment leans towards positive experiences with Feedbackly's survey design and customization capabilities.

### Customer Experience and Insights
Users across various industries praise Feedbackly for its robust customer experience and insights capabilities. Reviewers consistently highlight the platform's ability to gather and analyze customer emotions, leading to improved customer retention rates and enhanced understanding of customer behaviors. While some users find the pricing slightly high, especially for startups, the majority appreciate the platform's comprehensive approach to capturing customer feedback and providing actionable insights for product and service enhancements. Additionally, users value Feedbackly's user-friendly interface and customizable survey options, which facilitate the collection and organization of valuable customer feedback.

### Data Collection and Analysis
Feedbackly users consistently praise the platform for its efficient data collection and analysis features. The ability to capture customer emotions through various parameters and track them across multiple platforms has been particularly lauded. Users find the detailed reports and analytics tools helpful in understanding customer behavior and improving their services. Despite some minor drawbacks such as pricing models and integration issues, Feedbackly's data collection and analysis capabilities remain a strong asset for businesses seeking to enhance their customer experience strategies.

### Multi-Channel Engagement
Reviewers consistently praise Feedbackly for its robust multi-channel engagement capabilities, allowing businesses to collect feedback from various platforms and channels effortlessly. Users find the ability to automate customer journeys and upsell products across online and offline stores particularly beneficial. While some users mention that the pricing may be more suited for enterprise customers, the overall sentiment leans towards the effectiveness and convenience of Feedbackly's multi-channel engagement features in enhancing customer interactions and driving business growth.

### Mobile Optimization and Accessibility
Some users find Feedbackly's mobile optimization and accessibility features lacking, expressing concerns about the difficulty in using the platform on mobile devices. Issues such as cumbersome website navigation, unappealing graphics formatting, and challenges in canceling orders via mobile devices have been highlighted. While some users appreciate the platform's functionality, others suggest improvements to make it more mobile-friendly and user-intuitive. The consensus appears to lean towards a need for enhancements in mobile optimization and accessibility to enhance the overall user experience.

Intuitive and User-Friendly Interface: Many users have praised Feedbackly for its highly intuitive and user-friendly interface. They have found it easy to navigate through the software's features, making it a seamless experience for managing customer feedback.

Comprehensive Feedback Solution: Users appreciate that Feedbackly serves as a comprehensive feedback solution. It automates the process of gathering feedback, saving time and effort. Additionally, it helps understand customer emotions better and increases customer retention rates.

Useful Features for Understanding Customer Behavior: The variety of features offered by Feedbackly is highly valued by users for understanding customer behavior. With detailed analysis, segmentation of data, and tracking of customer emotions, users find these features highly useful in improving their business strategies.

Aesthetically Unappealing UI: Some users have expressed dissatisfaction with the user interface of Feedbackly, mentioning that they find it aesthetically unappealing. 

Costly and Challenging Integration: Several reviewers have highlighted the difficulties and costs associated with integrating Feedbackly with other software. They have mentioned that the process can be challenging and costly.

Lack of Mobile Device Compatibility: Users have reported a lack of mobile device compatibility as a drawback of Feedbackly. They mention inconveniences such as difficulty in canceling orders or accessing the software on the go.

Feedbackly is a versatile tool that caters to various use cases for businesses and organizations. Users have found it invaluable in improving response time and quality by easily creating surveys and collecting data. The platform's superior search quality has proven to be particularly useful for preparing for meetings with clients, allowing users to gather valuable insights and information.

Moreover, Feedbackly serves as a great tool for businesses looking to understand their customers better. By creating customizable surveys, business owners are able to enhance the overall client experience and manage clients effectively. Additionally, Feedbackly helps bridge the gap between office staff and customers by actively reaching out to them throughout their process, fostering a stronger connection and improving customer satisfaction.

Not only does Feedbackly emphasize customer emotion tracking, making it an empathetic tool for designing customer satisfaction surveys, but it also provides actionable insights to improve products and services. It enables organizations to analyze pain points on websites and applications, addressing customer concerns and driving product enhancements.

Furthermore, Feedbackly plays a crucial role in customer retention and conversion rates with its beneficial CRO feature. The ability to automate the journey and upsell or cross-sell products to happy customers is invaluable in driving revenue growth. In addition, the platform facilitates direct feedback during COVID and post-COVID times, helping businesses adapt their strategies to meet changing customer needs.

Overall, users appreciate how Feedbackly simplifies the process of creating surveys and obtaining feedback. Its ease of use, efficiency in managing customer feedback, and ability to provide valuable insights make it an essential tool for businesses looking to improve their products, services, and overall customer experience.

Free

Startup

Premium

Retently

Basic

Corporate

Dedicated

eSurveysPro.com

Feedbackly

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.