Fireflies.ai Reviews and Ratings

Rating: 9.4 out of 10

Score

9.4 out of 10

Community insights

TrustRadius Insights for Fireflies.ai are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Based on user reviews, the software has received several recommendations:

Consider reaching out to the developers and participating in the beta version if video is crucial for your business.
Some users advise against using the software altogether.
To enhance meeting organization and collaboration, users suggest integrating the software with Google Calendar.

Additionally, it is worth noting that some users feel the software is not necessary for non-professional meetings. These recommendations provide valuable insights into the software's capabilities and potential improvements.

Reviews

11 Reviews

Fireflies is worth it Excellent for any video meeting or phone call.

Rating: 10 out of 10

January 7, 2026

Use Cases and Deployment Scope

I use it for note-taking during coaching calls with my clients. The action plan feature is such a great shortcut for ensuring phone calls are effective. For my clients, the notetaking feature lets them have the shortcuts we discussed during the call, plus allows them to listen and participate in the phone call instead of missing out on notes. I chose Fireflies over other note-taking software due to customer service. I liked how quickly they responded to an email I sent during the selection process.

Pros

Action Plan notes.
Notetaking during calls.
Sorting and managing past calls in a catalog.
Excellent for recorded regular phone calls.

Cons

I would like easier integration into a CRM.
Nothing more to add.

Likelihood to Recommend

Fireflies is perfect for any video meeting or phone call where you want to pay attention and need to take notes at the same time. You can rest easy knowing the notes are being taken for you and will be sorted effectively. I have used it to take notes on YouTube videos; it works fine, maybe not what it's meant for, but it works fine.

Javier Casillas

Founder/CEO in Marketing at Be You, But Louder Small Business Success Guide (1-10 employees)

Vetted Review

2 years of experience

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Must have tool for sales team

Rating: 9 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

We use Fireflies.ai in our company for recording our sales meetings, mainly for the transcription and the analytics it provides after the call. It's been more than 12 months of using this tool and we find it very necessary part of our decision making. We prepare reports of the sales agents based on that and it help us improve our overall sales pitch. It integrates well with Google meet and the dashboard provides all information easily.

Pros

It helps in capturing audio/video of the meetings.
It helps in providing transcription
It helps with smart analytics of the call
It helps with the to do list and summary of the call with key pointers.

Cons

Tool doesn't recognizes all languages, eg - Hindi
Occasional delays in joining the meetings
If there is background noise or multiple people speaking at once, errors may arise.

Likelihood to Recommend

It is suitable for all the organization where the sales or customer support team takes external calls. In fact it can also be used in the internal calles between the team. The best beneift is that it works as a personal assistant who takes the notes and provides the minutes of meetings.

Kapil Amarnani

Business Development Manager in Sales at SoftwareSuggest (11-50 employees)

Vetted Review

1 year of experience

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Automated Note-Taking Made Easy Efficient

Rating: 9 out of 10

Incentivized

January 2, 2026

Use Cases and Deployment Scope

We use Fireflies.ai to automate notes for virtual meetings, from internal team check-ins, and meetings with clients and build transcripts for data collection. We use it weekly and the meetings range from a few minutes to a few hours. It saves time, and there is the option to automate the sharing of meeting notes with a summary and action points with other attendees for timely follow-up.

Pros

Automation of pre-meeting notification to attendees and post-meeting dissemination of notes
Summary of meeting
Pulls out action points for respective attendees

Cons

Maintain consistent note-taking with occasional connection interruptions or if you have to switch devices in the same meeting

Likelihood to Recommend

It is best-suited for virtual meetings where each attendee is signed into the meeting independently (i.e. not multiple people in a room with a shared device).

However it is less appropriate for transcription of audio recordings of in-person meetings. The accuracy goes down in this instance.

Zahra Miller (She/Her)

Managing Partner in Professional Services at EvaluCore Consulting (1-10 employees)

Vetted Review

2 years of experience

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Fireflies. aI is a game changer

Rating: 10 out of 10

Incentivized

January 1, 2026

Use Cases and Deployment Scope

Fireflies.ai has been a game changer for capturing meeting minutes, summarizing key ideas and action items from the many zoom calls I conduct daily.

Pros

Excellent job on summaries
Excellent job on action items
Excellent job on email updates when notes are complete

Cons

Would love to see the formatting of the summary when I download it look better. The headers are usually far too large and I end up reformatting each summary into my preferred format, layout font, etc. If there’s a way for me to preload, what my preferences are, that would be fantastic so I get a fully complete document without having to do much manipulation after the fact.
I have my settings, correct but Fireflies.ai doesn’t always attend every Zoom meeting or every teams meeting. It does about 90% of the time, but there is a 10% failure rate which causes us a huge problem for me.

Likelihood to Recommend

Overall I still prefer Fireflies.ai to the Zoom AI summary notes. I think it’s a bit more thorough and so even though I’ve got AI with my Zoom account, I still prefer Fireflies.ai. I would, however, like a version that I can use on my mobile phone so I can record live face-to-face meetings very quickly from my mobile phone or my laptop

Stephanie Puryear Helling

Consultant, Speaker, Executive Coach at Founder, SPH Services - Leading People and Teams To Success (1-10 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Good copilot for your meetings

Rating: 9 out of 10

Incentivized

July 31, 2025

Use Cases and Deployment Scope

In my organization, we use Fireflies.ai as a notetaker for our meetings. Since nobody liked to volunteer as a notetaker, especially during long meetings, when everybody can lose concentration and some don't pay attention at all. Fireflies helps do not miss important stuff and even sends follow-ups to all team members.

Pros

Takes notes
Makes summary of the meeting
Sends follow-ups

Cons

Sometimes bot is too slow in the beginning of the meeting, it misses parts of the meeting
You can not send the recap to people who doesn't have an account
No built in analytic tools

Likelihood to Recommend

It is a good copilot for meetings when many people are involved. When all decisions are taken, it is not enough just to pass them to the team. Fireflies helps with details, good summary, listing responsible persons, etc. If you need a copilot for sales or interviews and need analytics and recommendations on how to make your meetings better, Fireflies is not your choice.

Maria Sergeeva

UX and Content Designer in Marketing at Career Pathway Institute (51-200 employees)

Vetted Review

1 year of experience

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Can't live without Fireflies.ai

Rating: 10 out of 10

Incentivized

April 4, 2025

Use Cases and Deployment Scope

I use Fireflies.ai every day. I use it to record meetings with clients and collaborators and help with follow up emails. I also frequently consult Fred on details I forget that we discussed. I also use it to record information gathering sessions with clients, which is an integral piece of the product I sell. That interview and the resulting transcript are central pieces of the product.

Pros

FRED!! Fred is always there to answer things I forget about and to provide useful summaries and follow up points.
The transcripts are high-quality, accurate, and the speaker/time stamp and multiple download methods are very useful.
Fireflies.ai is so easy to use!
I love that you can upload a recording from outside of Fireflies.ai and get the transcript. I use this a lot for SOPs, feedback, and analysis because I can speak my thoughts into a voice note and easily turn it into a transcript that will become usable text.

Cons

I would like more information about how to make the most of the app as a small business. Maybe new functionalities could be pointed out, or suggestions can be made if I'm not using functions that could help my workflow.

Likelihood to Recommend

It does the job really well. They were one of the first on the scene and have continually improved overtime. It's crazy affordable, I'm always surprised when I see the $5 monthly charge compared to other apps I pay more for and use a lot less.

Susie Ippolito

Brand Strategist in Professional Services at SI Brands LLC (1-10 employees)

Vetted Review

2 years of experience

Fireflies.ai is best Voice Recognition Tool

Rating: 10 out of 10

April 5, 2022

Use Cases and Deployment Scope

Fireflies.ai is a voice recognition tool that understands you better than the rest and predicts what you need before you even ask. It is built on the latest in AI, deep learning, and NLP technology, which helps users get their work done in less time while improving productivity in our organization.

Pros

It's very easy to use.
Easy to integrate
It automatically connects with my Zoom calendar meetings.

Cons

The transcript accuracy can be improved.
The pricing is also kind of expensive.
No video recording which for the price should be included.

Likelihood to Recommend

fireflies.ai is a Voice as a Service (VaaS) platform that enables developers to build and deploy voice-enabled applications without the need for professional services or the burden of deploying and managing their own voice engine. Absolutely seamless to add to your calls. Basic configuration and there you go. The interface is amazing. They've almost idiot-proofed their UI.

Deepak Kumar

Senior Developer in Information Technology at Backlsh (11-50 employees)

Vetted Review

2 years of experience

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The best AI to use during online meetings!

Rating: 8 out of 10

Incentivized

March 22, 2022

Use Cases and Deployment Scope

I am using Firelies.ai to take notes during my virtual meetings. It helps me to automatically transcript all of my meetings from Google Meet and other various meeting platforms I use every day. And I'm also using Fireflies.ai to take notes during my online meetings, which is the best feature I love about this software.

Pros

Helps in transcription & take notes.
Listening to the meeting is very easy.
Can be integrated into other various software.
They also provide the option to download the meeting and the option to like & dislike the recording.
And I love their soundbites features which I can use to highlight the specific part of the recording for future use.

Cons

In their free version they have only 3000 minutes which is less I think, it will be great if they could increase it a little bit more for a free version. And also their pro version is overpriced for me.
And I tried to stop the recording and it was showing me that everything recorded till now will be deleted from that particular meeting. Maybe I didn't know how to do it, or that's something they need to fix. Cause something I just want to stop the recording from Fireflies dashboard for the meeting.

Likelihood to Recommend

If you are an individual or a small business then I think the free version of Fireflies.ai is suited for you. But if you are a big business and have online meetings on regular basis then I guess the Business plan of Fireflies.ai will be the perfect choice for you.

Bhabishya Bhatt

Content Writer in Information Technology at Nepali Mind (1-10 employees)

Vetted Review

1 year of experience

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With fireflies I can better understand my virtual classes

Rating: 9 out of 10

Incentivized

March 22, 2022

Use Cases and Deployment Scope

I use fireflies for my virtual classes because of zoom and it allows me to record all the classes regardless of their time and the best thing is the option of transcription of calls and videos, because it allows me to have my notes and notes and not lose any detail of what was dictated in the class.

Pros

Allows recording of calls and lectures in real time and transcription to text of all content.
Allows synchronization with Gmail and Outlook calendars to trigger recordings in scheduled meetings.
Transcribe audio files feature, makes it possible to have transcribed and error-free information from any audio file in any format.

Cons

On some occasions, when the file is very heavy, it takes a while to output the recording and transcription.
It has presented failures in the recordings, when you do not have a good internet connection.
Searching for documents and files can be complicated if they are not previously tagged.

Likelihood to Recommend

This is a great tool for students all over the world, as well as for companies and sales agents. It is the easiest and fastest way to know the details of calls and audio files. It is a software that will save you a lot of time and increase productivity and performance.

Luis Alcalá

Senior Manager, HR Planning & Talent Management in Human Resources at TruGreen (5001-10,000 employees)

Vetted Review

1 year of experience

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With Fireflies.ai we don't lose details of our meeting

Rating: 10 out of 10

Incentivized

March 21, 2022

Use Cases and Deployment Scope

We use it in the company to record all our meetings, as many of them last for long periods of time and we don't want to lose any details of what was explained at that moment. We have all easily adapted to the software and it is very easy to use.

Pros

It is very easy to use and can be integrated with the most popular calling services such as zoom, Skype, google meet and many more.
It allows you to schedule a meeting in the calendar and automatically records the meeting at the scheduled date and time.
Transcription of audio files can be performed, with the Audio file upload tool.

Cons

It can be a slow process to transcribe long calls or conferences.
I wish it had a translation option, as there are calls in other languages that I wish it could transcribe and translate.
Its conversation finder is not very efficient, sometimes I have to search for the transcript, call by call, as I don't get it.

Likelihood to Recommend

This software is ideal for all companies with a sales department, who wish to improve customer service. Also for companies that have staff working remotely, in this way the calls and conferences can be sent in writing at the end of the meetings, being very useful.

Luisana Pacheco

Principal in Customer Service at Princeton HR Insight LLC (1001-5000 employees)

Vetted Review

1 year of experience

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