FocalScope

FocalScope is a help desk and contact center software that promotes collaboration and scalable personalisation. This omnichannel communications platform helps organizations to centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp.

Features:

• Email ticketing: Designed to suppot customer service
• Live chat: An online presence with live chat
• AI Chat bots, Email bots and Voice bots: Provide instant support, round the clock with AI-powered Bots based on chatGPT
• Voice: FocalScope’s cloud-based voice and telephony system
• Social media: Facebook, WhatsApp on a single platform
• Knowledge base: Create an online self-service portal with common FAQs and guides
• Hosting: Cloud, Local, or Hybrid data hosting

Additional features:

• Automated surveys

• AI email assistant

• Workflow automations

• Multilevel SLAs and escalations