Overall Satisfaction with Freshchat
Freshchat has been a great help for me in managing good communication with the client. A great dashboard, fully functional UI, and good customer support make it even more reliable. I have been using it for a long time and it has been best for me throughout, I would definitely recommend this to other businesses to have this in their ecosystem to better communicate with clients.
- It has all the amazing features of contacting the customers in all-new ways to get more conversions and leads through communicating with them effectively.
- It is easy to use.
- Its interface is well designed.
- Its interface has all the navigation tabs to easily access the relevant tool on the go.
- The best feature of Freshchat that I like the most is the option of creating specific chat flows in the chatbox.
- The emailing chat script to customers is only available in the highest tier which is a big disadvantage.
- Small businesses can not have access to this feature easily because it needs a lot of money to buy high tier subscription.
- Auto-assignment and auto-close features are not up to mark. They are quite slow and becomes unresponsive while using other features.
- This gives a reliable result in replying to customer queries very easily and effectively.
- It also gives insight about the customer to have better communication with the client.
- By having all history of the client I can easily communicate with the client on any lead and resulting in more conversions.
- Integration of Freshchat is amazing.
I have a lot of software already in my organization which we are using to handle different processes in the organization, Freshchat easily gets integrated with them and gives me all in one platform to manage all of my activities on one platform which is great help for me. It is designed on such a great module that it can easily integrate with any other software.
Do you think Freshchat delivers good value for the price?
Yes
Are you happy with Freshchat's feature set?
Yes
Did Freshchat live up to sales and marketing promises?
Yes
Did implementation of Freshchat go as expected?
Yes
Would you buy Freshchat again?
Yes