All in one chat support tool
July 08, 2021

All in one chat support tool

Bella Castilla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Freshchat

Freshchat has been a great help for me in managing good communication with the client. A great dashboard, fully functional UI, and good customer support make it even more reliable. I have been using it for a long time and it has been best for me throughout, I would definitely recommend this to other businesses to have this in their ecosystem to better communicate with clients.
  • It has all the amazing features of contacting the customers in all-new ways to get more conversions and leads through communicating with them effectively.
  • It is easy to use.
  • Its interface is well designed.
  • Its interface has all the navigation tabs to easily access the relevant tool on the go.
  • The best feature of Freshchat that I like the most is the option of creating specific chat flows in the chatbox.
  • The emailing chat script to customers is only available in the highest tier which is a big disadvantage.
  • Small businesses can not have access to this feature easily because it needs a lot of money to buy high tier subscription.
  • Auto-assignment and auto-close features are not up to mark. They are quite slow and becomes unresponsive while using other features.
  • This gives a reliable result in replying to customer queries very easily and effectively.
  • It also gives insight about the customer to have better communication with the client.
  • By having all history of the client I can easily communicate with the client on any lead and resulting in more conversions.
  • Integration of Freshchat is amazing.
I have a lot of software already in my organization which we are using to handle different processes in the organization, Freshchat easily gets integrated with them and gives me all in one platform to manage all of my activities on one platform which is great help for me. It is designed on such a great module that it can easily integrate with any other software.

Do you think Freshdesk Messaging (Formerly Freshchat) delivers good value for the price?

Yes

Are you happy with Freshdesk Messaging (Formerly Freshchat)'s feature set?

Yes

Did Freshdesk Messaging (Formerly Freshchat) live up to sales and marketing promises?

Yes

Did implementation of Freshdesk Messaging (Formerly Freshchat) go as expected?

Yes

Would you buy Freshdesk Messaging (Formerly Freshchat) again?

Yes

Freshchat is one of the top used messaging platforms available in the marketplace for all types of businesses. Freshchat has been operational in our organization for a very long time. Freshchat was the first tool that our organization starts its communication services with clients.