Incredible Tool for Live Chat Software
July 22, 2021

Incredible Tool for Live Chat Software

Carol Aleman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Freshchat

Freshchat is a live chat and customer messaging software that is built for businesses of all sizes. Freshchat delights customers wherever they are via mobile, social messengers, or the web. Freshchat comprises both modern and mature capabilities to transform both customer experience and help scale your business. For me, Freshchat is an award-winning platform for the primary purpose of engaging with clients and stakeholders.
  • Freshchat has a well designed user interface which makes it easy to use for all users.
  • It is simple for everyone to use.
  • Freshchat has all the amazing features of contacting the customers in all-new ways to get more conversions and leads through communicating with them effectively.
  • Freshchat even though it is a good software still has some cons associated with it as well.
  • There are certain features in Freshchat which are not available for everyone and are available to the highest pricing tier only.
  • Moreover, the automated system is quite slow and does not respond well according to all the requirements.
  • One of my personal favorite features of Freshchat is that it has the option of creating specific chat flows in the chatbox.
  • Freshchat integrates with the majority of mainstream instant messaging apps such as Facebook, WhatsApp and Telegram.
  • Freshchat is an easy to understand data analytics which provides data metrics in a simplified and easy to understand style that is convenient for everyone to digest and include people even without a data analysis background.
  • Freshchat makes it convenient for me to have a presence on Social Media Platforms like Facebook, WhatsApp and Telegram and respond to messages from these platforms from a single Freshchat dashboard.
  • Freshchat is a very reliable platform.
  • The platform has helped me in addressing the business problem of relying on poor modes of communication that delay the execution and resolving issues plaguing with our customers.
Freshchat has thoroughly helped my business to maximize every action of a user on our platform by enabling us to engage visitors in the right manner by email and chatbots.

Do you think Freshdesk Messaging (Formerly Freshchat) delivers good value for the price?

Yes

Are you happy with Freshdesk Messaging (Formerly Freshchat)'s feature set?

Yes

Did Freshdesk Messaging (Formerly Freshchat) live up to sales and marketing promises?

Yes

Did implementation of Freshdesk Messaging (Formerly Freshchat) go as expected?

Yes

Would you buy Freshdesk Messaging (Formerly Freshchat) again?

Yes

I would highly recommend Freshchat because it becomes very handy in operating with a small team. I have always had a smooth messaging experience with Freshchat and that is why I would like to recommend it to everyone. It highly facilitates the promotion of brands due to cool tracking features which help in telling your performance and facilitates in identifying the appropriate leads for the brand.