Freshdesk is game-changer for our business
February 18, 2026
Freshdesk is game-changer for our business
Score 9 out of 10
Vetted Review
Verified User
Software Version
Blossom
Overall Satisfaction with Freshdesk
We used Freshdesk to run whatsapp campaign with official WhatsApp Business API.
Earlier our WhatsApp number was getting restricted because we were using a third party integration. But with WABA (WhatsApp Business Account) that problem is addressed. We were able to engage our customers in a much better way. We even got Display Name and verified badge.
Earlier our WhatsApp number was getting restricted because we were using a third party integration. But with WABA (WhatsApp Business Account) that problem is addressed. We were able to engage our customers in a much better way. We even got Display Name and verified badge.
Pros
- WhatsApp automation
- Email campaign
- Support ticket management
Cons
- WABA setup takes lot of time.
- It's tricky to delink WABA number previous vendor
- Support system can be better. It takes days to solve a simple issue.
- Definately a positive ROI
- Saved many human hours
- Value add in business
Yes it has helped us in lead capture and nurturing. We liked to WhatsApp flow features, where we could design our business use case and automation takes care of rest. AI bot has helped is customer support. We can see leads from all the channels at one location. Assigning, tracking leads is very handy.
WhatsApp flow creation for customer engagement definately gave us edge over other software.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
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