Freshdesk Review
June 30, 2025
Freshdesk Review
Score 9 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
We are using Freshdesk in our organisation to support our field team to fix their issues on time every time. We are using this Freshdesk as a support ticketing and we have all dipatment as a agents so that when user raise a ticket for respective department, that respective department agent is closing the ticket based on the SLA period assigned to him. its this Freshdesk help use to address all the issue raised by end user in a smooth manner with tracking all of them.
Pros
- Field customisation, which Freshdesk is good for me. It's very useful
- I like priority system which Freshdesk has now High,low,Medium
- Sending ticket status notification to the end user through mail is very nice with Ticket numbers
- It's very easy for users to raise a ticket they just need to drop a mail to the respective mail ID so that they will get ticket raised acknowledgement
Cons
- i would like to see much better dashbord at presently dashboard is very difficult to understand
- We wont able to download Freshdesk report directly in portal itself directly, its will send downlaod link for respective mail id which is taking longer time for us to downlaod
- Freshdesk should have much more graphic oriented analytical report
- Freshdesk UI interface has to improve
- Its help user support team effort in tracking tickets
- Going live with Freshdesk is very easy in terms of implementing this to Organisation
- compare to other service providers like salesforce and others Freshdesk is cheaper
- Its save Agent time in indetifying issue easly
- Since it has automation in ticket assignment companies can reduce manpower
Yet to be explore in this feature
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
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