Genesys Cloud CX

“It is difficult to sell being a BPO as the per seat cost and implementation cost are expensive for a BPO with thin margins.”

“It's wonderful, but I don't think it's worth having a license, not a top license for an administrative type user. … In terms of return on investment, the company I work for had already been on Genesys PureConnect for years.”

“We are satisfied with our pricing and value relative to our previous vendor/product and received a number of non-monetary service enhancements that add value too.”

“The issue lies within the cost model.

“Increased monthly cost per agent to move to the monthly billing model.”

“The overall price point is cheaper than some competitors, so overall price vs. product works well Cost savings Quality monitoring to support RFT.”

“Not that it's not worth the cost, but we can not afford it. … Price and usage, due to our limited budget and non-profit status.”

“Tier 1 support can sometimes be frustrating with logging requirements 3rd party support partners can add latency to issue acknowledgement and resolution New AI features may carry additional cost... … The transition to this platform is seamless, allowing for cost savings and improved team collaboration.”

“No we didn't purchase premium support as we did not see the value to cost.”

“The obvious issue as with most Genesys product is the cost and cost per user. … It is less suited for a smaller shop as it is pricey to pay per user and this product can be more expensive.”

“The per user per month pricing model especially with the premium features can be costly for smaller organisations looking to manage tight budgets While the support team is very knowledgeable response... …
Less appropriate Scenarios: Small Business with Basic Needs - The platform may be overkill for small teams with limited customer interactions, as the pricing and feature set can be more than...”