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Users have found that Gruveo is an invaluable tool for providing technical support to customers without the need for software …
Overview
What is Gruveo?
Gruveo is a video conferencing platform designed to facilitate communication between businesses and clients. According to the vendor, Gruveo allows users to engage in single-click video calls without the need for app installations or sign-up processes. This platform caters to businesses of various sizes,...
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Product Details
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- Tech Details
What is Gruveo?
Gruveo is a video conferencing platform designed to facilitate communication between businesses and clients. According to the vendor, Gruveo allows users to engage in single-click video calls without the need for app installations or sign-up processes. This platform caters to businesses of various sizes, ranging from small startups to large corporations. It is particularly popular among professionals in the fields of psychotherapy, financial planning, coaching, onboarding/recruitment, and software demos.
Key Features
Single-click video calls: According to the vendor, customers can connect with businesses through a video call with just a single click on the Gruveo link. The vendor claims that there is no need for customers to install new apps or go through sign-up processes, enabling easy and seamless communication.
Browser-based calling: Gruveo runs directly in the caller's browser, eliminating the need for plugins or app installations, as stated by the vendor. The vendor claims that customers can make calls without creating an account, reducing barriers to communication and ensuring compatibility across different devices and operating systems.
Works on various devices: According to the vendor, Gruveo supports Windows, Mac, Android, and iPhone devices, allowing customers to call from their preferred device. The vendor states that Gruveo utilizes WebRTC technology built into modern browsers for seamless video and voice calling. In case a browser is not supported, the vendor provides suggestions for easy workarounds.
Video, voice, and screen sharing calls: The vendor claims that Gruveo enables face-to-face video calls with sales leads and clients. Users can collaborate on documents, run PowerPoint presentations, or demo software using the screen sharing feature. The vendor also mentions the availability of an in-call text chat for efficient communication.
Enterprise-level features: According to the vendor, Gruveo offers a range of enterprise-level features, including group calling, HD call recording, and call queueing. The vendor claims that Gruveo provides easy access to the necessary tools for calls with just one click, enabling efficient and effective communication for business needs.
Answer calls on any device: The vendor suggests that users can install Gruveo's mobile apps to answer calls on the go. Users can receive alerts on their computer when a call comes in and answer it on their preferred device, ensuring flexibility and accessibility.
Gruveo Features
- Supported: Presentation Streaming
- Supported: Private Chat
- Supported: Real-Time Chat
- Supported: Recording
- Supported: Screen Sharing
- Supported: Two Way Audio & Video
- Supported: Video Conferencing
- Supported: Customizable Branding
- Supported: Internal Meetings
Gruveo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Users have found that Gruveo is an invaluable tool for providing technical support to customers without the need for software installation. This has significantly improved efficiency and customer satisfaction. The software's ability to connect with clients easily and frequently has also been praised, as it has streamlined business conferences and made reaching out to clients a breeze. Additionally, the immediate confirmation provided by Gruveo when users dial a number ensures that there is no guesswork involved, making it a reliable option for both businesses and their customers. Furthermore, businesses have successfully utilized Gruveo for conferences with other companies, appreciating its ease of use and the fact that even those with minimal technical expertise can navigate the platform effortlessly. The convenience of being able to call without the need to sign up for anything has made it incredibly convenient for clients looking to connect with businesses. Moreover, Gruveo's simplicity in identifying all customers has solidified its place as a preferred choice for businesses in this regard. Setting up video calls quickly and easily has been another key use case of Gruveo, allowing anyone to join without complications or technical hurdles. Finally, online trainers and coaches have benefited from using Gruveo as it provides a professional platform for connecting with potential leads and delivering ongoing coaching without relying on separate embedded software or less polished tools like Skype. While Gruveo may not explicitly solve specific business problems, it has proven to be an effective solution for various communication and collaboration needs.
Simplified Communication: Several users have praised Gruveo for its simplicity in connecting with others. They appreciate the ease of just sharing a link, eliminating the need for software installation or file downloads that can be confusing. This streamlined approach has made it effortless to have video chats with different individuals, including those who may not be as tech-savvy.
Excellent Call Quality: Reviewers consistently highlight Gruveo's superb call quality. Whether there are multiple users on a call or not, both image and sound quality remain top-notch. This ensures effective communication during important conversations, making Gruveo a reliable choice for professional use.
Flexible Compatibility: Many users find Gruveo's compatibility with various systems to be a significant advantage. They appreciate that it works even on platforms where other popular video calling applications may not function properly. This flexibility allows them to connect conveniently with their customers without requiring any additional sign-ups or installations from the other party.
Inconvenient Trial Process: Several users have found it inconvenient that Gruveo requires credit card details for the initial trial, even if they end up becoming paying customers. This practice has left some users feeling uncomfortable and questioning the company's ethics.
Limited Compatibility with Safari: Some users have faced difficulties with Gruveo as it is not widely supported among customers and does not fully support Safari 11. This limitation creates inconvenience for those who rely on Safari or need to use another platform.
Difficulties Identifying Participants in Multi-Party Calls: The new multi-party feature of Gruveo needs improvement according to some reviewers. It is currently difficult to identify the various participants in an audio call, unless their voice is manually recognized. This can cause confusion and make managing calls more challenging for users.
The most common recommendations from users who believe Gruveo is the best choice for easy video conferencing include checking software compatibility to ensure smooth communication with the majority of users. Many users strongly recommend trying Gruveo as an alternative to other conferencing websites and apps, as it may help alleviate some of the issues experienced. Users also suggest using Gruveo for client calls, emphasizing its simplicity and convenience. Additionally, some users envision a future where video access through platforms like Gruveo can remove all communication barriers and become an integral part of business operations.