Helloify

Helloify is a live chat web service provided by Helloify Pty Ltd. According to the vendor, it allows businesses to communicate with website visitors in real time, providing immediate customer support and information. Helloify is suitable for businesses of all sizes, from small startups to large enterprises. It caters to various professions and industries, including e-commerce companies, software as a service (SaaS) providers, online retailers, customer support teams, and marketing and sales teams.

Key Features

User Friendly: According to the vendor, Helloify offers a user-friendly interface that enables businesses to provide fast and efficient customer support.

Innovative Design: Helloify stands out with its innovative communication technology and design, providing a modern and visually appealing chat window according to the vendor.

Customizable: Helloify allows businesses to customize the appearance of the chat window to match their website design and branding. Users can choose from various color schemes, fonts, and chat button styles to create a personalized look, as stated by the vendor.

Team Management: Helloify facilitates the management of teams to support customer inquiries. According to the vendor, businesses can add multiple team members to their Helloify account, ensuring sufficient agents are available to handle customer chats.

Integrations: Helloify seamlessly integrates with leading Content Management System (CMS) solutions, making it easy for businesses to incorporate live chat into their existing website infrastructure, according to the vendor.

Reporting: Helloify provides comprehensive reports on chat activity, including chat volume, response times, and customer satisfaction ratings, according to the vendor. These reports enable businesses to analyze performance metrics and identify areas for improvement in their customer service operations.

Offline Messages: Helloify captures offline messages from website visitors, allowing businesses to offer 24/7 customer service. According to the vendor, when agents are unavailable, customers can leave messages, and Helloify sends notifications to the appropriate team members.

Security: Helloify prioritizes the protection and security of communications and data. According to the vendor, the application employs industry-standard security measures to safeguard customer information and chat conversations.

Tools: Helloify offers productivity tools that streamline communication and improve efficiency for chat agents. According to the vendor, these tools include pre-typed responses, canned messages, and shortcut keys.