Brand Embassy (discontinued) vs. HelpSpot
Brand Embassy (discontinued) vs. HelpSpot
Product | Rating | Most Used By | Product Summary | Starting Price |
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Brand Embassy (discontinued) | N/A | Brand Embassy is now part of NICE inContact CXone (acquired May 2019). Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers… | $39 per month | |
HelpSpot | N/A | HelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user. | $49 per month |
Brand Embassy (discontinued) | HelpSpot | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Brand Embassy (discontinued) | HelpSpot | |
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Top Cons |
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Brand Embassy (discontinued) | HelpSpot | ||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Brand Embassy (discontinued) | HelpSpot | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Brand Embassy (discontinued) | HelpSpot | |
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Likelihood to Recommend | 2.0 (12 ratings) | 9.0 (3 ratings) |
Likelihood to Renew | 7.7 (5 ratings) | 2.3 (2 ratings) |
Usability | 1.0 (1 ratings) | - (0 ratings) |
Availability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 3.0 (4 ratings) | - (0 ratings) |
Brand Embassy (discontinued) | HelpSpot | |
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Likelihood to Recommend | Discontinued Products | UserScape |
Pros | Discontinued Products | UserScape |
Cons | Discontinued Products | UserScape |
Likelihood to Renew | Discontinued Products | UserScape |
Usability | Discontinued Products | UserScape No answers on this topic |
Support Rating | Discontinued Products | UserScape No answers on this topic |
Alternatives Considered | Discontinued Products | UserScape |
Return on Investment | Discontinued Products | UserScape |
ScreenShots | Brand Embassy (discontinued) Screenshots |