HubSpot CRM Reviews and Ratings

Use Cases and Deployment Scope

I rely on HubSpot CRM to monitor leads, manage contacts, and streamline follow-ups all in one location. Previously, our team faced challenges with disorganized e-mails and over looked reminders, but HubSpot addressed this by providing a comprehensive timeline of each interaction.

Likelihood to Recommend

From what I've seen , HubSpot CRM is super effective for rapidly tracking new leads, reviewing their entire communication history, and setting follow-up tasks all in one place. It is a lifesaver on hectic days since it automatically keeps e-mails, notes, and calls organized, helping me stay on top of every contact.

Use Cases and Deployment Scope

We use HubSpot CRM as our main CRM for Customer Success, Sales, and Marketing. I focus on the Customer Success use case, where we are looking to have a holistic database that captures all of our customer interactions, and proactively provides insights that drive thoughtful engagement with our existing customer base.

Likelihood to Recommend

HubSpot CRM is a great CRM if you have simple data that you're trying to track and monitor on an ongoing basis. You can set up automated workflows that trigger events -- whether for deals closing or sending out customer / prospect / marketing sequences. However, it can be very manual to set up and you definitely need to keep in maintained in order for it to be useful. The interface makes it somewhat of a learning curve to get set up but with some expertise on your team it can be a strong tool.

Use Cases and Deployment Scope

I use HubSpot CRM to keep track of prospective companies and contacts at those companies. It really helps me with organization and keeping track of my outreach activities. The business problem this solves for me is saving time and keeping organized.

Likelihood to Recommend

A basic CRM for organization.

Cold and Warm outreach / prospecting

Data management,

Keeping track of activity

Sequencing

Email tracking

Use Cases and Deployment Scope

as a medium sized business HubSpot CRM gives us a good size of features without charging the same as something like sales force, and we can still manage it ourselves. it handles contacts, deal management, renewals, email campaigns and more.

Likelihood to Recommend

I think it is the ideal options for small to medium business that need a professional CRM but don't want to pay the big bucks. It is also an industry standard that you can grow into, so you will not have to deal with switching your CRM down the line

Use Cases and Deployment Scope

I work in tech sales and I couldn't do my job without HubSpot CRM. All of our client data is in HubSpot CRM, as well as billing and stuff like that. We also use it for outbounding efforts to generate new business for the company. It's super easy to use and I'm very grateful for that.

Likelihood to Recommend

HubSpot CRM is great for outbound efforts. It allows you to create sequences that make outreach super easy. If you're a growing business, you need HubSpot CRM to streamline everything. It's good for bigger companies.

I don't think it would be a good fit for smaller companies. It makes sense if you have a lot of prospects to reach out to.

Use Cases and Deployment Scope

We use HubSpot CRM daily with a few different solutions. We use it for sales, customer service, and marketing. We are also now using Breeze Assistant along with the main items to help solve even more problems. At this point, it would be challenging for us to switch CRM systems since we have so much in HubSpot.

Likelihood to Recommend

I think HubSpot is really well-suited for small to mid-sized businesses that are trying to be efficient, optimize sales and marketing, and have plenty of room to grow. Being a smaller business, I do wonder how it would scale up if you were really large with tons of clients. I think that the customer service side could get messy.

Use Cases and Deployment Scope

I use HubSpot on a daily basis... It is essential in my work field and I absolutely Love the ease of doing my work here, all of the options provided, all in one place...

HubSpot allows me to create my Quotes in a timely manner, very important to the Client, it saves all of my contacts, the ease of editing a profile is quick and the ability of being able to see opened Quotes sent, is soooo very helpful in determining if the potential Client is serious about moving forward. HubSpot is essential to my every day... Thank You HubSpot!!!

Likelihood to Recommend

Well suited for creating quotes for a client with ease

Use Cases and Deployment Scope

I use HubSpot for my sales and sales ops team, and it has been helping my business run day-to-day work smoothly for the past 5+ years without any roadblocks or so. With HubSpot the ease of use along with automations & workflow is what it makes it more powerful.

Likelihood to Recommend

Best suited for sales team, sales ops, success, support, marketing and any customer centric teams looking to scale things up efficiently and seamlessly is where HubSpot does the trick and hits the node.

Use Cases and Deployment Scope

We switched back to HubSpot to improve and manage our sales process & are about to move our service team over as well.

Likelihood to Recommend

* Managing a sales process

* Creating controls within the sales team

* Easy visibility on what a lead is engaging with

Use Cases and Deployment Scope

Main way to contact customers, internal ops, feedback surveys and only way to access customer contact information. We try very hard not to connect with customers via text message or email. We are working on getting the chat function up and running so it’s easier for customers to contact us.

Likelihood to Recommend

HubSpot CRM is great for email but it lacks in other areas. Also searching for a specific email can be difficult as it does not pull keywords very well. I typically have to look for a customer and then scroll through every email before finding the correct one. On other email servers I can look for a keyword and find an email that way. Additionally, the contacts are useful but it also adds every person emailed ever as a contact and also makes it hard to email two people even when connected to the same profile. We have to remember to add a second person if they’ve requested to be on all emails.