Great system with a few changes I would like to see.
October 15, 2025

Great system with a few changes I would like to see.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM daily with a few different solutions. We use it for sales, customer service, and marketing. We are also now using Breeze Assistant along with the main items to help solve even more problems. At this point, it would be challenging for us to switch CRM systems since we have so much in HubSpot.

Pros

  • Clean data.
  • Easy to use.
  • Everything in one place.

Cons

  • Training is good, but could be better.
  • Easier use of agents.
  • Sales from their side can get annoying whenever I look at any pricing pages.
  • At least a 25% efficiency bump on sales.
  • Needs more search functionality for email chains.
  • It's not ideal to split up lots of contacts within a single group.
Overall, we love HubSpot and it does a great job. I believe the areas for improvement are the ones I mentioned in the last question. They could be better at tracking emails and making them really clean. Also, when there are a lot of contacts under a certain company, I have noticed that it can become somewhat disorganized.
At the end of the day, we realized we weren't going to make a change. It would be a massive lift right now to make a change to a totally new system. I like what Pipedrive offered, but the effort to actually make the change is not worth it to us.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

I think HubSpot is really well-suited for small to mid-sized businesses that are trying to be efficient, optimize sales and marketing, and have plenty of room to grow. Being a smaller business, I do wonder how it would scale up if you were really large with tons of clients. I think that the customer service side could get messy.

HubSpot CRM Feature Ratings

6.3
Customer data management / contact management
7
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
3
Interaction tracking
3
6.0
Case management
6
9.0
Lead management
9
Email marketing
9
7.0
Reporting
7
9.0
Forecasting
7
Pipeline visualization
10
Customizable reports
10
8.0
Custom fields
8
Custom objects
8
API for custom integration
8
8.0
Role-based user permissions
9
Single sign-on capability
7
Social CRM ()
Not Rated
7.0
Marketing automation
8
Compensation management
6
8.0
Mobile access
8

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