TrustRadius Insights
Users of Increso have consistently praised the software for its user-friendly interface and easy navigation. This has made it effortless …
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Product Details
- About
- Tech Details
What is Increso?
Increso Features
- Supported: Contact Database
- Supported: Data Import/Export
- Supported: Alerts/Escalation
- Supported: Automatic Call Distribution
- Supported: Blended Call Center
- Supported: Call Logging
- Supported: Call Monitoring
- Supported: Call Recording
- Supported: Call Routing
- Supported: Call Scripting
- Supported: Call Transfer
- Supported: Campaign Management
- Supported: Chat/Messaging
- Supported: Computer Telephony Integration
- Supported: IVR/Voice Recognition
- Supported: Inbound Call Center
- Supported: Manual Dialer
- Supported: Outbound Call Center
- Supported: Predictive Dialer
- Supported: Progressive Dialer
- Supported: Queue Management
- Supported: Reporting/Analytics
- Supported: Activity Dashboard
- Supported: Automated Routing
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Multi-Channel Communication
- Supported: Prioritization
- Supported: Real-Time Chat
- Supported: Social Media Integration
- Supported: Third Party Integrations
- Supported: Workflow Configuration
- Supported: Call Center Management
- Supported: Callback Scheduling
- Supported: Multiple Scripts
- Supported: Phone Key Input
- Supported: Pre-recorded Messages
- Supported: Survey/Poll Management
- Supported: Text to Speech
- Supported: Voice Customization
- Supported: Voice Mail
- Supported: Agent Interface
- Supported: Auto-Dialer
- Supported: Chatbot
- Supported: Collaboration Tools
- Supported: Quality Management
- Supported: Workforce Management
- Supported: CRM
- Supported: Interactive Content
- Supported: Reporting & Statistics
- Supported: Template Management
- Supported: Video Support
- Supported: Workflow Management
- Supported: Contact Management
- Supported: VoIP
Increso Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Increso have consistently praised the software for its user-friendly interface and easy navigation. This has made it effortless for users to quickly adapt to the platform and utilize its features effectively. Customers have found great value in the efficient and accurate data analysis capabilities of Increso. It has empowered them to gain valuable insights from their data, enabling informed decision-making and driving business growth.
Reviewers have highlighted how Increso streamlines workflow processes, leading to increased productivity within organizations. By automating manual tasks and providing seamless integration with other tools and systems, the software promotes collaboration and improves communication within teams. The customizable dashboards and reporting options offered by Increso have been highly appreciated by customers, as they allow for tailored visualizations of data that align with their specific needs.
The customer support provided by Increso has been widely recognized for being responsive and helpful. Users have benefited greatly from their assistance in resolving issues or answering questions promptly. Additionally, customers have found immense value in the detailed and insightful reports generated by the software. These reports provide a comprehensive view of key metrics, allowing users to track performance, identify trends, and make data-driven decisions.
One significant advantage mentioned by reviewers is the robust security features of Increso. Customers have expressed confidence in the protection of their sensitive data while using the software. Furthermore, users have experienced time savings due to the automation capabilities of Increso. By reducing manual work, users can focus on more strategic tasks, ultimately increasing efficiency within their organizations.
Performant and Flexible Solution: Users have consistently praised Increso for its high performance and flexibility. Many reviewers have expressed satisfaction with the platform's ability to handle large amounts of data efficiently, allowing them to manage their contacts effectively. Additionally, users appreciate the flexibility offered by Increso, which allows them to customize and adapt the solution to meet their specific needs.
Simple and Intuitive User Interface: The simple and intuitive user interface of Increso has been widely praised by users. Multiple reviewers have highlighted how easy it is to navigate through the platform and perform tasks quickly. This user-friendly interface enhances usability, making it accessible even for those with limited technical expertise.
Efficient Dashboards and Data Monitoring: Several users have commended Increso for its efficient management of dashboards and data monitoring capabilities. Reviewers appreciate how these features enable them to access real-time insights into their call recordings, facilitating effective analysis and decision-making processes.
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Pricing: Some users have expressed that the pricing of Increso could be improved compared to other solutions.
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Reporting Features and Data: Users have found the reporting features and data in Increso to be not intuitive and not easily readable, making it difficult to extract meaningful insights from their data.
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Management and Visualization of Reports: Several users have mentioned that the management and visualization of reports in Increso are not always clear and comprehensive, leading to confusion and a lack of understanding of the presented information.