Name: Infraon AIOps
Author: EverestIMS Technologies

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Development

Business Intelligence (BI)

Collaboration

Manufacturing Execution

Payment Facilitation

Quality Management

Enterprise

Accounting

Blockchain Payments

Merger and Acquisition

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Bot Mitigation

Cloud Storage

Container Security

Data Center Outsourcing (Canada)

Data Center Power

Data Replication

Endpoint Security

Firewall

Fraud Detection

Graph Database

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Mobile Data Security

Network Performance Monitoring

Network Troubleshooting

SQL Server Performance Monitoring

Scale-Out Storage

Secure Access Control

Smart Contracts

Testing Services

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Grant Management Software

IP Geolocation

Marketing Attribution

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Dialer

Sales Training

Sales

Data-Centric Audit Protection (DCAP)

Security

Aviation

Emergency Notification

Fleet Maintenance

Hospital Management

Hotel Management

Retail Analytics

Revenue Cycle Management (RCM)

Shipping

Veterinary

Warranty Management

Vertical-Specific

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### Ticketing Systems
Users also appreciate the user-friendly ITSM dashboard and the quick implementation process compared to other similar products. The ability to manage HelpDesk, Ticketing, Configuration Database, and SLA effectively has been highlighted as a key strength of Infraon AIOps's ticketing system. Additionally, the customization options for Helpdesk modules have been well-received by users, allowing for tailored solutions for different customer accounts. The positive feedback regarding the functionality and support provided by Infraon AIOps's ticketing tool indicates a high level of satisfaction among users.

### Helpdesk Operations
Users appreciate the simplicity and effectiveness of Infraon AIOps's helpdesk operations, particularly in terms of ticketing and configuration database management. While some users feel that the product excels in these areas, others believe that there is room for improvement in terms of marketing and awareness to fully leverage its capabilities for diverse requirements. The consensus among users is that Infraon AIOps's helpdesk operations offer a solid foundation for managing customer accounts and customizing modules with ease.

### Service Level Agreement (SLA) Compliance
Users generally find Infraon AIOps's SLA metrics and ticket management system easy to handle and beneficial for engineer performance tracking. The reviews highlight the importance of SLA-defined metrics in enhancing customer production support. Users appreciate the helpdesk, ticketing, configuration database, and SLA management features offered by Infraon AIOps. The consensus seems to be that Infraon AIOps excels in service level agreement (SLA) compliance, providing a strong foundation for efficient support operations.

### Incident Management
The reviews suggest that users find Infraon AIOps's incident management capabilities to be robust and efficient. Users appreciate the ease of access and automation features that aid in incident creation and closure. While some minor issues like receiving out-of-trend emails have been reported, overall, users seem to find the incident management tools beneficial for their organizational needs. The integration with third-party applications with minimal customization effort is also highlighted as a positive aspect of the incident management functionality within Infraon AIOps.

### Change Management
Some users find Infraon AIOps' change management capabilities to be lacking in certain areas, particularly in the category workflow aspect. On the other hand, there are users who appreciate the automation tools provided for incident, release, problem, and capacity management. This mixed feedback suggests that while some users may find the change management features of Infraon AIOps to be in need of improvement, others see value in the overall service management tools offered by the platform.

Users of Infraon AIOps have found the solution incredibly valuable in addressing a range of business problems. With on-time support for technical issues related to servers, networks, clouds, and security, users have been able to improve their understanding and resolution of these problems, ultimately enhancing their problem-solving capabilities. The Infraon desk has proven particularly effective in solving application and hardware-related issues raised by clients, enabling users to efficiently manage ticket flow and track SLA metrics. Creating tickets via email has also been beneficial for issue tracking, eliminating the need for direct interaction. Additionally, the tool's network traffic monitoring feature provides valuable insights for further investigation, allowing users to proactively address potential issues before they escalate.

Another significant benefit that users have experienced is Infraon Desk's easy integration with third-party systems through minimal customization. This seamless integration has streamlined operations and enabled users to leverage the product for service desk and asset management purposes. The solution's ability to display the status of network components, databases, and servers has provided clear visibility into uptime and resource utilization, empowering users to monitor these critical aspects effectively. Furthermore, the ease of login and access to audit logs has allowed for efficient monitoring and analysis of tickets, ensuring that nothing falls through the cracks.

Infraon Desk has also been widely used for incident management purposes, offering visibility and control over network and infrastructure incidents. The proactive and customized alerts provided by the product have supported informed decision-making, allowing users to quickly respond to and mitigate potential disruptions. Moreover, the product's simple form fields and customization options make it ideal for typical ticketing across multiple customer accounts.

Overall, customers have praised Infraon AIOps' ease of integration with third-party systems as well as its effectiveness in addressing a range of business problems. From timely technical support to efficient ticket resolution and incident management capabilities, this comprehensive solution empowers businesses to enhance their operational efficiency and deliver high-quality customer service.

Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

Standard

Infrastructure

Log Management

DevSecOps Pro

DevSecOps Enterprise

Sumo Logic is a log management offering from the San Francisco based company of the same name.

Essentials

Enterprise Security

Enterprise Suite

Infraon AIOps

EverestIMS Technologies

AIOps Features

Streamline and automate workflows with these features and capabilities.

Monitoring and Alerting

The tool provides real-time monitoring of IT infrastructure and applications, and prioritizes alerts to users when there are anomalies or issues detected.

Performance Analytics

The tool analyzes historical performance data to provide insights and recommendations for optimizing system performance and resource allocation.

Incident Management

The tool helps manage and track incidents by providing a centralized platform for logging, notifying, and resolving incidents.

Service Desk Integration

The tool integrates with service desk platforms to streamline and automate the incident management process.

Root Cause Analysis

The tool automatically identifies the root cause of incidents or performance issues by analyzing various data sources and correlating events.

Capacity Planning Tool

The tool predicts future resource utilization and helps IT teams plan for capacity upgrades or adjustments to avoid performance issues.

Configuration and Change Management

The tool tracks and manages configuration changes across IT infrastructure and applications to ensure system stability and compliance.

Automated Remediation

The tool automatically resolves known issues or takes corrective actions based on predefined policies and rules.

Collaboration and Communication

The tool provides features for collaboration and communication among IT teams, such as chat, ticket commenting, and shared dashboards.

Threat Intelligence

The tool can leverage external libraries of known issues, best practices, and troubleshooting guides to support IT teams in problem-solving and decision-making.

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Infraon AIOps

Overview

What is Infraon AIOps?