TrustRadius Insights
Users of Infraon AIOps have found the solution incredibly valuable in addressing a range of business problems. With on-time support for …
Overview
What is Infraon AIOps?
A platform-centric AI/ML-driven approach for centralizing and processing huge amounts of IT-related data from disparate sources. Designed to empower multiple teams to be more responsive to outages and slowdowns and get bi-directional connectivity with ITSM technologies.
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What is Infraon AIOps?
A platform-centric AI/ML-driven approach for centralizing and processing huge amounts of IT-related data from disparate sources. Designed to empower multiple teams to be more responsive to outages and slowdowns and get bi-directional connectivity with ITSM technologies.
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- No setup fee
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Infraon AIOps?
A platform-centric AI/ML-driven approach for centralizing and processing huge amounts of IT-related data from disparate sources. Designed to empower multiple teams to be more responsive to outages and slowdowns and get bi-directional connectivity with ITSM technologies.
Infraon AIOps Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of Infraon AIOps have found the solution incredibly valuable in addressing a range of business problems. With on-time support for technical issues related to servers, networks, clouds, and security, users have been able to improve their understanding and resolution of these problems, ultimately enhancing their problem-solving capabilities. The Infraon desk has proven particularly effective in solving application and hardware-related issues raised by clients, enabling users to efficiently manage ticket flow and track SLA metrics. Creating tickets via email has also been beneficial for issue tracking, eliminating the need for direct interaction. Additionally, the tool's network traffic monitoring feature provides valuable insights for further investigation, allowing users to proactively address potential issues before they escalate.
Another significant benefit that users have experienced is Infraon Desk's easy integration with third-party systems through minimal customization. This seamless integration has streamlined operations and enabled users to leverage the product for service desk and asset management purposes. The solution's ability to display the status of network components, databases, and servers has provided clear visibility into uptime and resource utilization, empowering users to monitor these critical aspects effectively. Furthermore, the ease of login and access to audit logs has allowed for efficient monitoring and analysis of tickets, ensuring that nothing falls through the cracks.
Infraon Desk has also been widely used for incident management purposes, offering visibility and control over network and infrastructure incidents. The proactive and customized alerts provided by the product have supported informed decision-making, allowing users to quickly respond to and mitigate potential disruptions. Moreover, the product's simple form fields and customization options make it ideal for typical ticketing across multiple customer accounts.
Overall, customers have praised Infraon AIOps' ease of integration with third-party systems as well as its effectiveness in addressing a range of business problems. From timely technical support to efficient ticket resolution and incident management capabilities, this comprehensive solution empowers businesses to enhance their operational efficiency and deliver high-quality customer service.